We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Very comfortable, just a few frayed edges”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hilton Chicago Indian Lakes
Ranked #2 of 3 Hotels in Bloomingdale
Illinois
Level Contributor
132 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
“Very comfortable, just a few frayed edges”
Reviewed October 13, 2012

This was my second stay at the Hilton Chicago/Indian Lakes Resort, so I knew what to expect. I stayed 3 nights for a business conference, at the conference rate--a modest discount off rack rate. Internet was included. Parking was free. Unique design/architecture, and I'll point out that the bar in the lobby is well-enclosed, muffling the sometimes raucous crowd within. Unlike a previous reviewer, my conference at the hotel experienced no leaking rainwater (it did rain), so the problem is not so prevalent.

Check-in was easy and fast. I was assigned a high room with a golf-course view. The room was spacious, the beds very comfortable with high-quality natural-fiber sheets, and climate control worked perfectly. For some reason the sliding doors had been removed from the closet area, but as it was opposite the sink, this did not substantially detract from the room appearance. Unfortunately the toilet endlessly cycled (silent drip, followed by tank-refill) and was so loud that I had to close the bathroom door at night to sleep. Otherwise, the bathroom was functional, if small-ish. Towels were very large, perfectly clean, and very absorbant. Liquid amenities were pleasant and good quality. Soap was very nice. The wall covering was in good condition, and the carpet appeared clean but was clearly aging. My only substantial complaint is that on one day housekeeping left the used towels on the floor (but did replenish the supply), and on another day housekeeping left my read-newspaper scattered around the floor.

I need to comment about the food: I had a Parfait for breakfast at the hotel restaurant (Master's Club). It arrived in a tall, narrow glass, and looked beautiful. Unfortunately, the dining room management does not stock long spoons, and it was impossible to eat more than the top third of the parfait. Apparently the kitchen does not know about this problem, or does not care. I did ask for a longer spoon, and was told they don't have them, but I could be given a cereal bowl to dump the parfait out into. Seriously! As if parfait is at all appealing when piled in a lumpy glob resembling vomit. I would have refused it and sent the parfait back to the kitchen if I was not pressed for time. This kind of lazy/incompetent dining room management needs to be addressed.

The buffet dinner served at my conference by the hotel was varied, attractive, and well-proportioned. Unfortunately it was precisely what I and a few colleagues had for dinner the night before at Olive Garden, and the Olive Garden was better. We were also served box lunches, which were moderately adequate, but by the third day I was tired of veggie wraps. They need to get some variety.

I hope that by next year's meeting things will be better.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TeaEarleGreyHot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregoryWhetsel, Manager at Hilton Chicago Indian Lakes, responded to this review, October 14, 2012
Thank you for your feedback. I am pleased that overall you enjoyed your stay. I sincerely apologize for the problems you experienced with our Housekeeping and Food & Beverage departments. I have passed on your comments.

We look forward to welcoming you back to the property when your travels plans bring you back to the area.

Greg Whetsel
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

950 reviews from our community

Traveler rating
    341
    239
    183
    116
    71
See reviews for
282
197
32
314
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
  • Danish first
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
New Zealand
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 12, 2012 via mobile

We stayed here Sep 2012 for 6 nights with our 2 boys. The outdoor pool had closed for the season but the indoor pool complex was fabulous.
Good shuttle service (free) for local trips to shops, train station etc.
Nice big rooms - we pd $10 extra for fridge rental, well worth it.
Enjoyed the Cave Bar and loved Izzy and Moes. Masters Clubhouse had nice meals, but their hours were quite limited. 7pm I think was the last ordering time.
Our bathroom flooded one day but was dealt with promptly and all clothes that got wet were dry cleaned free of charge.
Nice resort, would def recommend.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sp0t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregoryWhetsel, Manager at Hilton Chicago Indian Lakes, responded to this review, October 14, 2012
Thank you for taking the time to complete the review and I am very pleased that you enjoyed your stay. I have passed on your comments to the staff. We appreciate your business and look forward to welcoming you back if your future travel plans bring you to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Paul, Minnesota
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 8, 2012

Visited for 3 days on a business trip. Upon my early arrival, I tried to check in at noon. Room wasn't ready, which, of course, was not a problem. The staff at the front desk took my cell number and promised to call me when my room was ready. So, I went off to my afternoon meeting, which was held in one of the hotel's meeting rooms.

It was raining outside. Not sure if this was the cause of the water that soaked the carpet in part of our meeting room. I carelessly put my bag down on the wet carpet, and only later noticed that my bag got soaked. Anyhow, our meeting ran from 1-6 PM, and no one from the front desk ever followed through on their promise to call me. So, at 6, I went to check in.

Imagine my surprise when, even though my organization had reservations far in advance (and we were bringing in lots of visitors for a conference), and even though we had requested a non smoking room, and even though I had tried to check in earlier--- when I went to check in, I was told that my only option would be a smoking room in the basement. Anyhow, after 45 minutes of complaining, I was moved to a nearby Residence Inn for the night (which, by the way, was a clean hotel with friendly, helpful staff!).

Anyhow, they were able to fit me in at the hotel for the next two nights, and my room was fine. I'll fast-forward through the rest: wet carpet in the meeting rooms, water coming through the ceiling in one meeting room, my final bill that was incorrect,...well, you get the point. It was a very disappointing visit.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Bloomingdale hotels

Greenville, Ohio
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 1, 2012 via mobile

Stayed here for 2 nights during the Ryder Cup and the service was very good. The speak easy bar was fun and the food was ok. Room was very comfortable and had plenty of space. They did a good job of providing transportation to and from Medina. The cave bar was unique but was small and crowded, but that's to be expected during a sporting event. Would definitely stay here again.

Stayed September 2012, traveled with friends
Helpful?
1 Thank JTH1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregoryWhetsel, Manager at Hilton Chicago Indian Lakes, responded to this review, October 25, 2012
Thank you for taking the time to complete the review. I am pleased that you enjoyed your stay and have passed on your comments to the staff. We appreciate your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
52 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed September 22, 2012 via mobile

I stayed at this property for a night with my three year old daughter primarily for a nice pool getaway.

BOOKING: Through Hilton.com was easy as always (though the new Hilton website does run a bit slow).

RATES: Were quite reasonable. I paid $144 for a king room. Parking is free and there are no "resort fees", so I couldn't complain about the cost, that's for sure.

CHECK-IN: Was a bit slow. There was a wedding the weekend that we were there so it was a bit busy. When I initially arrived, there were three people working behind the desk and only one was initially helping guests. After a brief wait, I was called over and from there, checkin went quickly and smoothly. Another downside was the fact that I was not recognized as a Gold HHonors member and I was not given the usual breakfast coupons that come with this status level.

THE ROOM: The room was probably a bit above average size and had nice large windows. The bathroom amenities were standard Hilton as was the bedding. The rooms had a flatscreen TV as well as two telephones. One downside was the lack of interactive TV features although I usually pass on these when available due to their prohibitive costs. The rooms do show their age a bit but are overall acceptable.

ROOM SERVICE: We only ordered deserts but the service was pretty quick and the food was actually pretty good. As is standard for hotels, the cost was on the high side.

THE POOL: Is the definite upside to this facility. The pool is very warm (and I hate cold pools) and nicely sized. There is also a nice jacuzzi. This would be the biggest reason for me to return to this property.

OVERALL IMPRESSION: This Hilton is probably average if not a slight bit above average. The grounds are nice but parts are showing their age. The pool is great and the food pretty good. Recognition of HHonors status would be nice as would the standard perks that come with this. Overall, I would likely come back and if someone were coming to this area I would likely recommend this property.

Stayed September 2012, traveled with family
Helpful?
1 Thank idries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
157 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed September 18, 2012

Have stayed here multiple times and the experience is all over the place. When the hotel is not full the service falls off a cliff. For example, on my last visit, I tried to order room service as all but their fine dining was closed and the time to deliver a sandwich was over an hour! The breakfast place literally had 3 people in it and the service was still pokey.

It is a good location but very inconsistent

Stayed September 2012, traveled on business
Helpful?
Thank Tea_Meister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelby Township MI
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed September 7, 2012

I was pleasantly surprised by this out of the way hotel.. staff was very friendly and efficent,, dinner at Shiraz was outstanding as well as the wait staff was super ! The furnishing in the room are a bit tired but very clean and quiet.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marcyp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Bloomingdale
3.1 mi away
Eaglewood Resort & Spa
1.2 mi away
Residence Inn Chicago Bloomingdale
1.1 mi away
Courtyard Chicago Bloomingdale
Courtyard Chicago Bloomingdale
#3 of 3 in Bloomingdale
89 reviews
Show Prices
Show Prices
Show Prices
11.1 mi away
The Hyatt Lodge at McDonald's Campus
3.5 mi away
Hampton Inn & Suites Addison
7.0 mi away
Hyatt House Chicago/Schaumburg
Show Prices
Show Prices
Show Prices

Been to Hilton Chicago Indian Lakes? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Chicago Indian Lakes

Property: Hilton Chicago Indian Lakes
Address: 250 W Schick Rd, Bloomingdale, IL 60108-1228
Phone Number:
Location: United States > Illinois > DuPage County > Bloomingdale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Bloomingdale
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Chicago Indian Lakes 3.5*
Number of rooms: 310
Official Description (provided by the hotel):
Rest your eyes on the lush grounds of Hilton Chicago Indian Lakes, set on 260 acres in DuPage County. Located just 28 miles from downtown Chicago and 30 minutes from O’Hare Airport, this hotel blends the comfort of hospitality with the vast landscape of the Midwest prairie. Experience the balance of Chicago-cosmopolitan and natural vistas in an iconic setting offering oversized guest rooms, scrumptious dining options, free shuttle within 3 miles and the great amenities our guests expect. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Groupon, Hilton Hotels Direct, Booking.com, Expedia, Priceline, Hotwire, Travelocity, Hotels.com, TripOnline SA, Cancelon, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Hilton Chicago Indian Lakes reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Chicago/Indian Lakes Hotel Bloomingdale
Hilton Hotel Bloomingdale
Indian Lakes Hotel
Indian Lake Resort Bloomingdale

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing