This was my 31st wedding anniversary, with my family. I decided to go there for the pool i have a small grand child that i invited to stay. I booked a suit when checking in I asked if the pool and hot tub was working the young woman at the front desk advised me it was in working order. I arrived at the poorly lite pool area only half was lite, the water in the pool was to cold to enter, the hot tub was just warm. four of us tried to go swimming and could not take the cold, the front desk woman Mona came in to turn on the lights and i asked her if she could also turn up the heat in the pool. She was very nice and said yes, she sent in a man by the man of Justin , who told us he could not turn up the water with the proper authority he had a temperature gun that he pointed at the water that was reading 82 degrees, there is no way the water was at 82 degrees. So a Indian man came in and also took the temperature gun and pointed it at the water, and insisted it was 82 degrees in a abrasive tone for the next ten minutes argued this with me he had extremely bad customer service and was yelling at my daughter and i two woman with my 4 yrd grand daughter there. We were ready to return to our room when he continued to say he wanted to prove me wrong , at this point i then asked what his name was, he refused to give me his name and said " this is my hotel and i want you to leave." " you get out now" exact words I have never in my life been treated so badly and inappropriately ! A simple no would have been fine! but no this man wanted to prove me wrong! After i was putting on my cloths he stood there and watch us get dressed i asked him to leave and he again told me this was his hotel went to there to have a good time with my family and instead was kicked out on my anniversary! DONT EVER GO HERE!!!!!!!!!!! the man name was SUNNY!!!!!!!!
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- Also Known As:
- Country Inn & Suites o`Hare South Hotel Bensenville
- Country Inn And Suites o`Hare South
- Country Inn Bensenville
- Bensenville Country Inn