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“Satisfied” 4 of 5 bubbles
Review of Hilton Garden Inn Chicago Midway Airport

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Hilton Garden Inn Chicago Midway Airport
Ranked #2 of 5 Hotels in Bedford Park
Certificate of Excellence
Chicago, Illinois
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Satisfied”
4 of 5 bubbles Reviewed July 13, 2014

My stay was overall a successful one. As soon as I walked in with my boyfriend, the staff were friendly and I felt welcomed. The check in was quick and the front desk people were very helpful. It's not the most luxurious place to stay, but the room was clean and I felt really comfortable there.The room was spacious, clean and well kept. I will definitely stay here again.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank sweetmagnolia1717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaFHernandez, General Manager at Hilton Garden Inn Chicago Midway Airport, responded to this review, July 27, 2014
Dear sweetmagnolia1717,

Thank you for your feedback, I am very happy to see that we met your expectations during your visit with us! The hotel is newly renovated and glad that you were able to experience the product and service that we strive to provide to our guests daily.

We appreciate your patronage and here at the Hilton Garden Inn; You Can Count On Us to ensure your satisfaction!

With Kindest Regards,
Maria Hernandez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

443 reviews from our community

Traveler rating
    219
    142
    47
    18
    17
See reviews for
134
65
31
166
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Boca Raton, Florida
Level Contributor
306 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
2 of 5 bubbles Reviewed July 8, 2014

Checkin was slow and we stood there with kid for a while. Crib requested wasn't there. Waited at midnight for 20 mins for them to bring after called ahead AND aske at desk at checkin. No shampoo in room. Other than that was fine.

  • Stayed July 2014
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank RJ24R2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaFHernandez, General Manager at Hilton Garden Inn Chicago Midway Airport, responded to this review, July 27, 2014
Dear RJ24R2,

Thank you for giving your feedback on your recent stay with us! at the Hilton Garden Inn, it is our promise to ensure your satisfaction and your feedback is essential to always improve on the delivery of our service and product. I am truly sorry that we were not able to meet all your expectations, however I have ensured that we correct the issues you encountered to prevent them from reoccurring.

We thank you for your visit and hope to have you back with us in your future travels to the Chicago/Midway area.

With Kindest Regards,
Maria Hernandez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Champaign, Illinois
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed July 4, 2014

Hotel is clean & "green" & new in a quiet area near the airport! Swimming pool, fitness room, restaurant all available in hotel. Hotel is in a "hotel" campus and shares a shuttle to and from airport with other hotels. Staff are all friendly, helpful, and accommodating! I would definitely stay here again!

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Brenda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaFHernandez, General Manager at Hilton Garden Inn Chicago Midway Airport, responded to this review, July 5, 2014
Dear Brenda,

Thank you for sharing your experience, it is good to see that we were able to meet your expectation as it is our goal to ensure your satisfaction. You Can Count on Us, Guaranteed!

We look forward to having you back in the future.

With Kindest Regards,
Maria Hernandez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Florida
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed June 30, 2014

This was not the first time I had stayed at this Hilton Garden Inn, located very close by to Midway Airport. The staff is attentive and always welcoming at this very busy hotel. They have a nice restaurant/bar and if you arrive too late there are other food/beverage options within walking distance. There is no parking fee but there are plenty of options for getting gas on your way to turn in your rental car. If you don't have a car, this whole complex of hotels have a great shuttle that runs to the airport almost non-stop. The rooms are spacious and comfortable with good service and a happy attitude. On this opportunity I had the opportunity to enjoy their breakfast bar with a large food selection, plenty of fruit and omelettes made from scratch and again, good service from the morning crew. The staff appears to work together very well and it shows.

Room Tip: High floor away from elevators
See more room tips
  • Stayed June 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KLL1017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaFHernandez, General Manager at Hilton Garden Inn Chicago Midway Airport, responded to this review, July 5, 2014
Dear KLL1017;

Thank you for sharing your experience and your business! it is great to see that we continue to meet your expectations when your travels brings you to the Chicago Midway Area. Our team always strives to give the highest in Service and Product in order to have guest happy such as yourself. You Can Count on Us, Guaranteed!

We look forward to having you back soon

With Kindest Regards,
Maria Hernandez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bremen, United States
1 review
5 of 5 bubbles Reviewed June 25, 2014

Hotel was excellent, staff friendly and helpful. All as expected in a Hilton. Breakfast left something to be desired. If you stay here and we would again do make sure to ask when you make reservations for the breakfast package as it is far cheaper than buying it when you have breakfast.

  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank James Keith K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaFHernandez, General Manager at Hilton Garden Inn Chicago Midway Airport, responded to this review, July 5, 2014
Dear James,

Thank you for time in sharing your recent experience with us, it is always great to see that we were able to meet the expectations of our guests! your feedback is essential to our improvement of guest satisfactions and I am sorry that you left feeling short of your experience with the breakfast that we have to offer. As a brand we offer a full buffet including hot items, cold items along with eggs cooked to order along with waffles, pancakes and french toast. I do hope that we welcome you back again when your travels bring you to the Chicago/Midway area.

With Kindest Regards,
Maria Hernandez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed June 21, 2014

Stayed here after our flight was cancelled. What a relief to find this hotel among a number of others so close to the airport since we had to leave early the next morning. Beautiful lobby and room, nice to have the lemonade/iced tea in the lobby with coffee in the morning. Ordered a salad from room service that was very good and reasonably priced.

  • Stayed June 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Nikless
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaFHernandez, General Manager at Hilton Garden Inn Chicago Midway Airport, responded to this review, June 23, 2014
Dear Nikless;

It was wonderful to have you visit with us and enjoy the amenities that we have to offer during your unfortunate flight cancellation. I am very happy to hear that we were able to meet your expectations during your stay! You can count on us to ensure your satisfaction.

We look forward to having you back with us when your travels bring you back to the Chicago Midway area.

With Kindest Regards,
Maria Hernandez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clayton, North Carolina
Level Contributor
551 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 bubbles Reviewed June 17, 2014

Good location close to the airport and food, the staff was good, the shuttle was on time and the driver gave good info about the area. The pool and hot tub was very nice after a day of the Navy pier walking. We arrived early in the morning, they allowed us to park our car in the lot and check in after we got back form the city. Did not try the breakfast.

The bed was way to hard

  • Stayed June 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank firebear1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaFHernandez, General Manager at Hilton Garden Inn Chicago Midway Airport, responded to this review, June 20, 2014
Dear firebear1961,

Thank you for your feedback on your recent stay with us! it is great to see that we were able to meet your expectations with the service and product! I do apologies that you encountered a disatisfaction with the bed in your room, our Garden Sleep System beds are meant to have our guests enjoy their night sleep with the adjustable firmness of their preference. I do hope that you give us the opportunity to have you with us in the future.

With Kindest Regards,
Maria Hernandez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Chicago Midway Airport

Property: Hilton Garden Inn Chicago Midway Airport
Address: 6530 S Cicero Ave, Bedford Park, IL 60638-5804
Phone Number:
Location: United States > Illinois > Bedford Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 5 Hotels in Bedford Park
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Chicago Midway Airport 3*
Number of rooms: 174
Official Description (provided by the hotel):
The Hilton Garden Inn Chicago is warm and inviting, yet elegant and functional, the best among Chicago Midway hotels. Featuring deluxe guest rooms and suites, our hotel offers one or two beds, an oversized work desk with an ergonomic chair, desk level outlet, and two phones each with a data port. Our spacious rooms and suites support all of your business needs with complimentary high-speed Internet access and secure in-room printing to the business center. Each of our Midway Airport accommodations feature a hospitality center that includes a microwave, coffee maker, and refrigerator. Basic at home amenities include 27" flat screen televisions, iron/ironing board, hairdryer, and laundry services. All guests can take advantage of our complimentary self-service business center with copier, fax, and computer, indoor heated pool, whirlpool, and fitness center. Complimentary shuttle available 24-hours to Midway Airport. ... more   less 
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Also Known As:
Hilton Garden Inn Chicago Midway Airport Hotel Bedford Park
Hilton Garden Inn Bedford Park
Hilton Bedford Park
Bedford Park Hilton

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