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“Going downhill”

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Kelsey Road House & Gino's East
Ranked #28 of 77 Restaurants in Barrington
Price range: $5 - $15
Cuisines: American
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Restaurant details
Dining options: Reservations
Description: Kelsey Road House has been around since 1971 and since February 2011, Gino's East has joined our family. We have a huge selection of delicious, fresh home cooking and our Legendary Gino's East Chicago Style Deep Dish. Join us any day of the week for great food and drinks.Kelsey Road House and Gino's East are located on the corner of Northwest Hwy and Kelsey Road in Lake Barrington, Il. We are a family casual dining restaurant that serves great food, good drinks, and a happy atmosphere. We have two floors and four dining areas that includes a dungeon dining downstairs(GREAT for kids), upper level dining, screened in patio, and an open air beer garden that is welcome to pets.Our deep dish pizzas do take up to 45 minutes to bake but it is well worth the wait. We have a selection of games inside and baggos during the summer set up to keep the kids busy. However, if your in a hurry you can always preorder your pizza by calling ahead of time.We hope to see you soon!
Reviewed August 17, 2013

We had been regulars at Kelsey's for several years (up to three nights a week when we were busy and unable to cook) Unfortunately, the other reviewers are correct- things have gone downhill very quickly. I don't know if it was the change in adding Gino's pizza or what.

They also changed their prices/menu significantly after they added Gino's. That normal sandwich/burger and fries went from 9.99 to 12.99+. That was a significant jump with absolutely no increase in quality or taste.

Servers are so hit or miss now. Most are new faces, but they seem to be poorly trained and overwhelmed. On our last (and likely final) visit, I actually went up to the bar to wait for a soda refill because we couldn't find our server (or any server) anywhere. We had an issue with the bill (charged for a salad we never received) and they acted like they were doing us a favor for taking it off the bill when we never received the darned thing!

The quality of the daily menu options has also dropped. They used to offer interesting and tasty plates as nightly specials and now they are just nothing that even sounds good.

It's a shame as we like to support local restaurants, but the owners at Kelsey's had better wake up and start fixing a few things. I would probably try one more time, but my husband is done.

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Thank jk23530
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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66 - 70 of 93 reviews

Reviewed July 26, 2013

Horrible experience please save your hard earned money! The food was cold and the service was even colder. Attitude of management was just miserable. Save yourself from a terrible dining experience.

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Thank Dennis I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2013

Just got back from eating at Kelsey's. Had the as menu states Famous Fried Chicken. Absolutely without a doubt the worst fried chicken I have ever tried to eat. Raw skin under the unappealing and horrible tasting batter. When I picked up a leg the batter all fell off exposing a yellow white skin that looked just gross. The only food my wife and I had that was worth eating was the salad. Never go back to this place they need the chef that does makeovers there. Throw away the crap and start over again.... Yech all I can say they don't deserve 1 star....

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Thank joe e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2013

Used to be a great local place to go to, but that was years ago. Food is average and Gino's pizza is average at best. I would not go back given the better options that are now available.

Thank Lubes60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2013

Let me start by stressing i have been coming here on a regular basis since the late 80's. The place was fun and they had some of the best fried chicken around. My wife and one of our friends had a craving for some chicken yesterday, so drove over to Kelsey's expecting a good meal. To our surprise......boy has the place changed! We asked to sit outside on the huge patio, but we were told it wasn't open.......guess mid-60's was too cold for their servers. We were then told to sit anywhere else. We picked a table, and brought our menus. We then proceeded to order our drinks. The drinks were delivered and we asked for a few more minutes before we ordered as we were basically too busy talking. Anyhow a few minutes later, we are advised that we needed to move as a party was coming in and they needed that area. Not only were we not given an apology as they told us to sit anywhere........we had to carry our own drinks and menus as we found someplace else to sit.....no help from the waitress at all Anyhow a few minutes later after tracking down our waitress, we placed our order. The two ladies ordered their favorite fried chicken, and i ordered the meatloaf dinner.......which may i add, the prices have gone thru the roof. Food arrives, and the genius waitress couldn't remember who ordered what.......keep in mind there were only three of us. Now back to the over priced food......what a joke. The skin/batter on the fried chicken was so thick, you could barely bite thru it. The chicken itself was totally tasteless. The meatloaf was bland, and the mashed potatoes could have been used to mortar a house. Oh yea.....while we were attempting to down this crap......our waitress never returned to get us refills. We needed to track down another waitress. What a joke! Bad food and poor service.. There are many better places to spend your money. Only reason i gave one star is i can't figure out how to give none!

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2  Thank schleyrib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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