I was here for a conference. We had been told we had a rate of $70 a night. First I went online to make a reservation and the hotel came up as booked; as it turns out, I had to call to make the reservation.
When we arrived and checked in, the rate came up as $70 for the first two nights and $90 for the third night. I protested and was told that was policy. I later found the conference organizer and checked and was told it was indeed $70 and to go tell them that; that time, when I did, they said the charge had been taken off.
We tried to log into the wifi in the room and it didn't work. We called the desk and were told they couldn't guarantee wifi in any of the rooms. Fortunately we had a router, which we plugged into the Ethernet, but the wifi in the entire hotel was inconsistent.
The food is good but pricey for a casino. We tried the coffee shop, the buffet, and the food court.
Our first morning there, the maid left a note on our beds saying she hadn't been able to make them because there were "personal items" on the beds. We had a stuffed animal, two laptop computers, and an item or two of clothing on the beds -- I've never before been told that the beds couldn't be made because of that. We also lost our bathmat and the open shampoo and soap we'd been using. One of the small bath towels had a hole.
As others have mentioned, it's a very smoky casino and you have to walk through the casino for everything. My clothes all smell of smoke and I didn't even spend time in the casino other than walking through.
I was late for one meeting because nobody in the hotel could tell me where the room was. It turned out to be at the back of the restaurant, with no sign.
The room had no refrigerator. Oddly, we had a terrible time getting real dairy products for coffee.
Our room keys kept failing. One time I went to replace the room key, and then wanted to ask a question, and the clerk just went on to the next person after fixing the key even though I said I wasn't done. She also didn't apologize or anything.
The indoor pool and hot tub are nice but the first night there, though parental supervision is supposedly required, there were three teenage boys roughhousing in the pool and using language in front of my child that was so bad she was sitting there with her fingers in her ears. I finally had to speak to them about it. Hotel staff came in and didn't say anything to the boys about where their parents were.
The bathrooms are inconveniently located on the conference level; you have to walk *through* the conference rooms, and then through a casino area. One time, the bathroom had a sign on it saying it was closed because a man was cleaning it (similarly, I also saw a man's bathroom closed because a woman was cleaning it -- couldn't they have switched?) -- but when I went in, nobody was there.
- Official Description (provided by the hotel):
- Welcome to the official TripAdvisor site for Coeur d'Alene Casino Resort. Our seventh major expansion has resulted in a true destination resort to rival any in the entire Northwest. In addition to world-class gaming, we offer six destination restaurants, a 15,000 sq ft day spa, the award wining Circling Raven Golf Club, 98 Deluxe Rooms, 202 lodge style rooms, plus all the recreational amenities that come from being located in an unparalleled environment of lakes and mountains. ... more less
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- Also Known As:
- Coeur d`Alene Hotel Worley
- Coeur d Alene Resort
- Coeur D'Alene Casino Resort Hotel Worley, Idaho