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“Try the buffet”

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Coeur D'Alene Casino Resort Hotel
Ranked #1 of 1 Hotels in Worley
Shelby, Montana
Level Contributor
332 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
“Try the buffet”
Reviewed May 23, 2013

This hotel is there to serve the Casino patrons...that said...cleanliness is not at the top of the list. BUT...the buffets are very good with a hugh choice of food. This is probably the best buffet of its kind that I have tasted. The room was average and clean. They have two towers...an old one and a new one... the prices are accordingly. In that it is about 30 minutes south of the I-90 corridor...I do not know if I would go there again.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jim E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CDAcasino, Public Relations Manager at Coeur D'Alene Casino Resort Hotel, responded to this review, May 24, 2013
Dear Jim E,
Thank you for your recent visit to the CDA Casino Resort and for the 4star review posted on May 23, 2013. We agree, the High Mt. Buffet is delicious and offers an abundance of fresh selections. Our management team is continually making improvements to our hotel and just completed installation of new carpet in the Mt. Lodge Tower. Thank you for complimenting the cleanliness of your room. We are very proud of our resort and cleanliness is very important to us. To ensure ultimate cleanliness, we staff a large cleaning team with shifts running 24/7. We noted your first comment about cleanliness and will contact you directly to get more details, as it seems to contradict your compliment. We take all our reviews to heart … Thank you again for your 4star review.

You are our valued guest and we look forward to your return!!
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325 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
  • English first
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English first
Spokane, Washington
Level Contributor
63 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed May 22, 2013

Stayed at the Coeur D'Alene Casino Resort Hotel on a Friday night. This was a conference/training for my husband's company. check in was fairly quick. Was given our room key and asked if we needed directions to room.
The issues with cleanliness started as soon as we got to the elevators. Trash and ground in food were on the floor of the elevator. We were assigned room 2221. Found the room, but the room number was not all there, as were many other rooms.
Arrived in our room which seemed clean enough until I found candy on the floor. Bathroom was clean enough. TV is a flat screen but we initially could not get to work. Turns out that the tv is on a swivel and if you swivel it or pull it out the cord come unplugged. Called the front desk and they call for maintenance to come trouble shoot. It turned out the cord had just come unplugged. Probably their easiest call of the night.
Included in our conference package was dinner and breakfast (catered by the hotel) To start off the appetizers were chicken ca-bobs and shrimp. They were in the same hot box with only one set of tongs, so people used them interchangeably. This is very bad for anyone with a food allergy like myself. The dinner course included breaded chicken patties with some sort of sauce. (chicken was very dry and sauce no flavor) Carved beef roast (ok) vegies (sliced way too large) potatoes with skins on (no flavor) and a nicely presented salad. I am not really picky with food, but It would have been so much nicer if they would have just let us use the buffet.
Normal breakfast fair. Scrambled eggs with cheese, hash browns and french toast. The french toast was good.
Beds are hard but clean. They provide a small coffee with single serve coffees. Also provided was shampoo,conditioner, body wash and lotion. IMHO, these were the stinkiest I have ever smelled. The room price on our receipt was $96. I don't think this is worth the price they charged. Just my opinion though. I have stayed here before and probably will stay again. It's fun to hit the casino.I don't know if they were short in housekeepers, or just short in people who care about keeping the hotel clean?

Room Tip: Make sure and clarify if you need a smoking room or non smoking.
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank familyoutdoors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Kelowna, Canada
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 10, 2013

seafood buffet was very disappointing. Advertised as Alaska King Crab well it was not. The crab was small and ordinary not the large Alaskan. Other patrons also complained . Was not worth the trip or the price of the buffet. Service was good but the crab was too small.

  • Stayed April 2013, traveled as a couple
    • Value
    • Service
Helpful?
8 Thank June98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 17, 2013

We stayed here for three nights mostly to do some gambleing.
The hotel has all the ammenities pools restaurants.
The room we had was a double queen which was very adequate.
Staff was friendly. We would stay here again
They don't have a free breakfast so your on your own.
Room could have had a bar fridge but didn;t

Room Tip: We had a second floor room which was at the end of the hall and it was very quite If you want a bar...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RickD180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penticton, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 11, 2013

we usually go to cda casino five times a year. we go that often because we love the resort but this time we had such a horrible experience with the staff. we went April 5-7, 2013. we made reservations 4months ago and when we arrived @ 8:30 we were told they cancelled our reservations after we called to confirm the night b4. the woman at the front desk kept screaming at us. she wouldnt help us i was calm not screaming saying can u check for cancellations, nope she wouldnt she just kept screaming saying our policy changed and u have 2 b checked in by 8pm its not my fault. she just kept yelling and yelling and wouldnt even offer any solutions. i asked to talk to a manager but she said nope theres nothing we are going to do and further started yelling. i got frustrated so i walked away from her as i was walking she said there's hotels in coeur d'Alene go there. i thought they were to retain customers, not turn them away, we walked to the other side. the new side where their is another chk in desk. i seen a real nice friendly woman i told her my situation and the whole time i never raised my voice. she said i have cancellations i could put u in one of those rooms. she was so helpful and nice...2nd bad experience i had my dog with me, he is a lil yorkshire terrier weighs 7lbs, they wouldnt clean our room the whole time we were there because they said my dog was running loose in the room. he was in his kennel the whole time i wasnt in the room with him, at home he isnt allowed to run around the house alone either. i put him in the car inside his kennel and phoned front desk and asked to have the room cleaned they said our staff went home and cant do it. we chked out a day earlier...we had reservations till the 8th too many negative experiences. #3 experience we had friends that were staying there too. they needed a room till the 8th. the staff had cancelled their reservations for that sunday night and the lady at the counter said we cant do anything about it now all the rooms are booked. my friend was very upset and she asked the reason y her rooms were cancelled and the hotel staff said u didnt come down soon enough to tell us u wanted to stay another night. we are all at the front desk at 11am, chkout time, since we were checking out and we had a reservation till monday and we were leavin because of our bad experiences. we decided to pay for another night and let my friend take over our room and we wanted to just switch the names on the room over to hers. the hotel staff said nope that is not allowed. u cant do that for ur friend. there is nothing we can do about it. her room is now rented she needs to vacate and she did something on the computer and she said there ur room is chked out so its not available to her anymore. i lost it by then i was so patient i never raised my voice once no matter hw bad we were getting treated. i yelled dont u realize we spend $ here. we gamble. we eat in the buffet and restaurants all weekend. i figured you'd like the business but i guess OUR $ isnt good enough. i come to just gamble 5X a year. iam a first nations from canada but i guess u dont like my business. we left. i understand the staff is not the owner of the casino...it was the staff who was rude to us. the owners need to realize how awful some of their staff are. i am not sure if i will be returning there are lots of others casinos in washington

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank 919CC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CDAcasino, Public Relations Manager at Coeur D'Alene Casino Resort Hotel, responded to this review, April 15, 2013
Dear 919CC

Thank you for your recent visit to our property and for your 4-Star review. You are our valued guest and we are honored that you traveled from Canada to visit us.
We apologize for any inconvenience and are actively following up with our team. To protect your privacy we will contact you via private message to discuss further.

Sincerely,
CDA Casino Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BC
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 8, 2013

We stay at the CDA Casino resort once or twice a year, and we are generally very pleased. The last time we stayed in the new Tower, and the rooms were pretty amazing. Loved the fact that they had a Keurig coffee machine and a nice selection of tea and coffee. The bathroom was huge, with two "rooms", one part was a vanity and tub, the other was the toilet and shower. Our beds however, were not made during our two day stay, and when we came back to our room on day two, door had been left ajar. This was late in the day and no service staff was in sight, so it wasn't like they were in the process of cleaning. I can only assume that the bathrooms had been done and the door was left ajar for the beds to be made up, but it was somehow forgotten.

Other than that, we have never had a bad experience there. The staff have always been more than friendly, the food and service in the various restaurants has been excellent and the Sweetgrass Cafe has the best coffee I've ever had in my entire life. I seriously look forward to that coffee!

Coeur d'Alene is just a half hour drive away so we often spend the day there, often at the beach and the spend the evening at the casino...have a nice meal and some fun gambling, it's a perfect short getaway. As a matter of fact, we are going again this week!

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sdkelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CDAcasino, Public Relations Manager at Coeur D'Alene Casino Resort Hotel, responded to this review, April 15, 2013
Dear SDKelly,

Thank you for your recent visit to our property and for your 5Star review posted on April 8, 2013. We are excited to hear you loved your Deluxe Room, comfortable bed, Keurig coffee, and friendly staff. Also, thank you for bringing the housekeeping situation to our attention, our hotel managers are investigating/resolving.

Glad to hear you returned the weekend of April 13th …..we look forward to many more visits from you. Enjoy!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plummer, Idaho
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 25, 2013

Absolutely enjoyed our stay at the CDA Casino over this past weekend! The food, customer service, and rooms were excellent. Anything we needed the hotel front desk staff was right there for our needs. My kids/family enjoyed the swimming pool and hot tub. We will definetely be staying there again very soon!

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sara m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CDAcasino, Public Relations Manager at Coeur D'Alene Casino Resort Hotel, responded to this review, April 15, 2013
Dear Sara M,
Thank you for your recent weekend visit to the Coeur d’Alene Casino Resort & for your 5 star review on TripAdvisor. We are so excited to hear the rooms, customer services, and food were all excellant. I guarantee we will recognize our employees & pass this review along to them.

Thanks again and we look forward to seeing you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Coeur D'Alene Casino Resort Hotel

Property: Coeur D'Alene Casino Resort Hotel
Address: 37914 South Nukwalqw, PO Box 236, Worley, ID 83876
Location: United States > Idaho > Worley
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Worley
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Coeur D'Alene Casino Resort Hotel 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
Welcome to the official TripAdvisor site for Coeur d'Alene Casino Resort. Our seventh major expansion has resulted in a true destination resort to rival any in the entire Northwest. In addition to world-class gaming, we offer six destination restaurants, a 15,000 sq ft day spa, the award wining Circling Raven Golf Club, 98 Deluxe Rooms, 202 lodge style rooms, plus all the recreational amenities that come from being located in an unparalleled environment of lakes and mountains. ... more   less 
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Also Known As:
Coeur d`Alene Hotel Worley
Coeur d Alene Resort
Coeur D'Alene Casino Resort Hotel Worley, Idaho

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