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“Twin Falls trouble”

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Hilton Garden Inn Twin Falls
Ranked #3 of 14 Hotels in Twin Falls
Certificate of Excellence
Reviewed November 15, 2013

Wonderful plush bed, spacious room, friendly staff who gave us great instructions on visiting nearby falls, good business center, close to a great restaurant, but noisy air condition severely limited sleep.

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Elaine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave H, Director of Sales at Hilton Garden Inn Twin Falls, responded to this reviewResponded November 25, 2013

Thank you for taking a moment to leave us feedback on Tripadvisor.

I am glad that you enjoyed our beds and staff as well as our other amenities.

Because of your feedback, we are currently having our maintenance department go through all of our rooms to make sure that our heaters and air conditioners are in top working order.

I hope that you will give us the opportunity to thrill you if your travels bring you back through the Twin Falls area in the future.
~Dave

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484 - 490 of 643 reviews

Reviewed November 7, 2013

We have stayed at other Hilton Garden inns and like the "Garden Sleep System Bed" which is adjustable to various levels of firmness but the beds in our room were not comfortable and didn't seem to adjust at all. They were very comfortable on the side away from the center aisle between the beds but the side closest to the aisle was terrible. Don't know if they need service or replacement but it took some adjusting of pillows to have a comfortable sleep. The hotel was very quiet and the service was great but we may explore other hotels before returning there. If you stay in Twin Falls take a few minutes to go to the overlook of the Snake River that is just North of town. The view down the valley is beautiful and the bridge a work of art.

  • Stayed: October 2013, traveled as a couple
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Thank tripgab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave H, Director of Sales at Hilton Garden Inn Twin Falls, responded to this reviewResponded November 9, 2013

Thank you for taking the time to review our hotel!
I am sorry to hear that the garden sleep system beds in your room were not performing to your satisfaction.
I will work with my maintenance department to go through the hotel and verify that both sides of all of our beds are working correctly.
Thank you again for your review.
~Dave

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Reviewed November 6, 2013

Everytime I go to the Twin Falls area I stay at the Hilton Garden Inn, the accommodations are excellent with very clean rooms. I recommend this hotel to anyone that is planning a trip to the Twin Falls area.

  • Stayed: October 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Kelvin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave H, Director of Sales at Hilton Garden Inn Twin Falls, responded to this reviewResponded November 9, 2013

Thank you very much for taking the time to fill out a review for us.
I am glad that you were happy with the cleanliness of our rooms and we look forward to seeing you again the next time that your travels bring you through Twin Falls.
~Dave

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Reviewed October 30, 2013

We were going on a bus tour that left out of Salt Lake City and decided to spend some extra time and see some of Idaho. The Hilton Garden Inn is very well kept, nicely appointed and it was a great place to stay. The staff was friendly and helpful. The location was excellent. The room was very well maintained and the bed was comfortable. The hotel is close to shopping and dining and easy to find. If you are going to be in the Twin Falls area, I would most definitely recommend this hotel. While there, I would highly recommend a trip over to Shoshone Falls-about 10 minutes away. Worth the trip.

Room Tip: ask for rooms to the rear of the hotel for better views
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  • Stayed: June 2013, traveled as a couple
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Thank Scott C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave H, Director of Sales at Hilton Garden Inn Twin Falls, responded to this reviewResponded October 31, 2013

Thank you so much for taking the time to write us a review. I am so glad that you were pleased with our location. I am glad that you appreciated the proximity to the other things to do in Twin Falls. If you liked the falls during the late summer and fall, you should come back in the spring time around Easter when they are really flowing.
We would love to see you back again next time you come through Twin Falls.
~Dave

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Reviewed October 27, 2013

Have stayed at many Hilton properties and this one is absolutely top notch. Welcoming staff, efficient and quick check-in, comfortable and squeaky-clean room along with well-lit common areas and convenient parking all contributed to a pleasant overnight stay. Fresh cookies and coffee in the reception/lobby area were a super touch!

  • Stayed: September 2013, traveled as a couple
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Thank Max610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave H, Director of Sales at Hilton Garden Inn Twin Falls, responded to this reviewResponded October 29, 2013

Thank you for your review.
I am happy that our staff and amenities were top notch. We work hard to keep this hotel looking and feeling new and welcoming.
We look forward to seeing you again if your travels bring you back to Twin Falls
~Dave

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Reviewed October 26, 2013

Excellent hotel in an excellent location in Twin Falls, Idaho. We have stayed here in the past and have always enjoyed each and every stay. Great staff and a nice new facility that is very well maintained. The hotel is newer and is close to shopping and a nice variety of restaurants.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Stephen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave H, Director of Sales at Hilton Garden Inn Twin Falls, responded to this reviewResponded October 29, 2013

Thank you for your review! I am glad that you enjoy our staff, facilities, and location on your visits to Twin Falls.
We look forward to seeing you again next time you are here.
~Dave

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Reviewed October 24, 2013

As soon as you enter the lobby it is apparent this Inn is a cut above the normal Hilton Garden Inn. The owners take pride in the lobby area and it is really nice, as is the eating area that off the lobby. The rooms are typical of the Hilton Inn's - very clean - well thought out - with comfortable beds - a good TV - and a great shower. I would agree with all the other "Excellent" reviews and won't bother to repeat what has been said. However I will mention that I had a minor issue with my dinner and the management exceeded my expectations in responding to the problem. It is interesting to note that the La Quinta Inn next door is rated number one, and is owned by the same company that owns the Hilton. I did not check out the La Quinta as I am a Hilton Honors member and usually stay in a Hilton facility. I am a very fussy old airline pilot and do not give out an "Excellent" ranking unless they really deserve that ranking.

  • Stayed: October 2013, traveled with family
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Thank flatheadvideo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave H, Director of Sales at Hilton Garden Inn Twin Falls, responded to this reviewResponded October 25, 2013

Thank you very much for your review!
It was a pleasure speaking with you prior to your departure and we always appreciate the feedback. We definitely strive to keep ourselves a cut above the rest.
We look forward to seeing you again when your travels bring you back through Twin Falls.
~Dave

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Twin Falls

Address: 1741 Harrison St N, Twin Falls, ID 83301-5396
Phone Number:
Location: United States > Idaho > Twin Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Twin Falls
#3 Romantic Hotel in Twin Falls
#4 Family Hotel in Twin Falls
Price Range: $87 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Twin Falls 3*
Number of rooms: 107
Official Description (provided by the hotel):
107 Sleeping rooms, located just five minutes to Shoshone Falls. We have a restaurant on site serving breakfast and dinner. ... more   less 
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Also Known As:
Hilton Garden Inn Twin Falls Hotel Twin Falls

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