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“Disappointed in Holiday Inn Express”

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Holiday Inn Express Hotel & Suites Twin Falls
Ranked #7 of 14 Hotels in Twin Falls
Certificate of Excellence
Shawnee, Kansas
2 reviews
“Disappointed in Holiday Inn Express”
Reviewed August 3, 2012

We were in room 225, the refrigerator freezer needed defrosting and it made it hard to use the freezer due to lack of space. There was trash in a container outside the doors to the hotel. The same trash was there as we left the next day. Poor maintenance. With recycling so important I feel they could have had some bins there and people would have put their plastic bottles in the bin and made for a nicer appearance in addition to helping recycle plastics. Styrofoam was in great use in the breakfast area. We have stayed in other hotels/motels that used heavy paper plates, etc. with no problems encountered. Having the option of a soft pillow was nice. There were some dead trees in the parking lot. We will probably not stay in another Holiday Inn Express as we were disappointed.

Room Tip: None really except to check out the refrigerator freezer in case you need to freeze a bottle or two...
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  • Stayed July 2012, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kellee T, Director of Sales at Holiday Inn Express Hotel & Suites Twin Falls, responded to this review, August 7, 2012
Thank you for sharing your thoughts about our hotel. We appreciate you taking the time to bring your concerns and observations to our attention and apologize for the dissatisfaction you felt. Will use your comments to target problem areas.
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269 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
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English first
Anacortes, Washington
Level 4 Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 1, 2012

After reading all the glowing reviews, we decided to stay at the Holiday Inn Express, but were a little disappointed with our stay. Check in was a little slower than normal. One of the two regular front desk staff was in a conversation with two other young staff members and seemed inattentive towards arriving guests. Our room windows were very dirty outside and inside with an array of kids finger and hand prints. It was obvious that the furniture had not been dusted recently. Finding this condition, one wonders if the carpet, chairs, etc. were also dirty. The beds were very comfortable and the linens were clean and fresh. Our smart phones indicated that we had hotel wifi service, but we could not connect to the internet. The next morning as we were leaving our room, we discovered the reason why. A wifi instruction card was slid under the door which should have been included with our room key at check in. The breakfast was good and included several options. The location was good. Close to retail and restaurants yet far enough away from the main traffic noise.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank larkitek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kellee T, Director of Sales at Holiday Inn Express Hotel & Suites Twin Falls, responded to this review, August 3, 2012
We are also disappointed that we did not meet your expectations. It is Holiday Inn Express' goal to consistently provide superior service and accommodations and your input on your experience at our hotel is important to us. We will use your comments to improve future guests' experience at our hotel. Thank you for staying with us.
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1 review
Reviewed July 11, 2012 via mobile

Clean, comfortable accommodation, wide variety for breakfast, genuinely caring staff that goes all the way to make your stay a pleasant one. Will definitely recommend to anyone.

Stayed July 2012, traveled with family
Helpful?
Thank Ram S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director of Sales at Holiday Inn Express Hotel & Suites Twin Falls, responded to this review, July 13, 2012
We are indeed fortunate to have such an outstanding staff. We are very proud of the exceptional service they provide whether it be in cleaning hotel rooms, working at the front desk, maintaining the hotel, or serving breakfast to our guests. Thank you for staying with us!
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1 review
Reviewed July 8, 2012

Rooms clean, staff super friendly, good-size fridge , great TV channel selection, away from noise of main road, but close enough to businesses and restaurants.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zazzy11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director of Sales at Holiday Inn Express Hotel & Suites Twin Falls, responded to this review, July 10, 2012
We're glad you enjoyed your stay with us recently. Holiday Inn Express is indeed in a very convenient location near restaurants, shopping, and services, but off the busy main streets of Twin Falls. The Snake River Canyon and it's many recreational opportunities are also nearby. Thank you for staying, and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Berlin, Wisconsin
Level 6 Contributor
218 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed July 2, 2012

Nice rooms & clean. Breakfast had many options and when they ran out of what I wanted, they brought more out when asked. Only downside was the hot tub & pancake machine were broken for a few days.

Stayed June 2012, traveled with friends
Helpful?
Thank Oatgirl12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director of Sales at Holiday Inn Express Hotel & Suites Twin Falls, responded to this review, July 5, 2012
Thank you for staying with us. Sorry the pancake machine and hot tub were down during your stay. Everything is up and running now and we're looking forward to lots of guests enjoying hot pancakes and the hot tub through the remainder of the summer!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kirkland, Washington
Level 6 Contributor
124 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed June 26, 2012

A great stopover enroute to visit National Parks in Utah. Our room on the Ground Floor was clean and quiet - it seemed like a really new Inn - with a comfortable bed and pillow! Breakfast in the morning was another treat with juice, coffee, cereals, eggs and waffles - my husband loved the waffle machine!

We ate Italian food at Maxie's Tomatos Restaurant - don't miss the lasagna and fine Italian Chianti Classico wine by Frescobaldi Nipazzano!!! :-) It was a nice suggestion from the young man on the desk when we arrived.

Walked a few blocks for a view of the falls - quite a canyon too. In the morning we drove over to see the other falls out by the the dam. Both were impressive!

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lover-of-Travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director of Sales at Holiday Inn Express Hotel & Suites Twin Falls, responded to this review, June 28, 2012
It sounds like you had a good time exploring our community when you stayed at Holiday Inn Express in Twin Falls recently! We appreciate you choosing our hotel and hope to see you again on your next trip through southern Idaho.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redding, California
Level 4 Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 16, 2012

Clean and comfortable room. Front desk staff were hospitable and friendly. Hotel is smack dab in the middle of the mall and restaurants. Property was well kept and we didn't have any problems with our stay.
Workout room was clean and well stocked with towels. Breakfast was yummy.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zotman7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Twin Falls

Property: Holiday Inn Express Hotel & Suites Twin Falls
Address: 1554 Fillmore St, Twin Falls, ID 83301-5777
Phone Number:
Location: United States > Idaho > Twin Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Twin Falls
#5 Family Hotel in Twin Falls
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Twin Falls 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
The Holiday Inn Express & Suites Twin Falls is conveniently located just a short distance away from the world famous Snake River Canyon and the famous I.B. Perrine Bridge. Not only will all of your business and travel needs be met with one of our spacious suites but because we are located very close to several of the areas local attractions you will be able to find several activities to unwind after a long day. With all of the beautiful natural resources the Magic Valley has to offer close activities will include: golf at one of our several local courses, white water rafting, guided scenic boat tours to Pillar Falls, fishing, water and snow skiing, tennis, rock climbing, and area cave tours. The breathtaking Canyon Rim Trail which runs from the Perrine Bridge to the Niagara of the west, Shoshone Falls.While you are staying don't forget to try local restaurant favorites such as Red Robin, Jakers, Elevation 486, Canyon Crest and Idaho Joe's. With the College of Southern Idaho, Lamb Weston,St Lukes Glanbia, Falls Brand, and the Amalgamated Sugar Factory all very close, this hotel is the ideal place to set up shop. And when it comes to shopping we are located just across the street from the Magic Valley and Canyon Rim Malls, and with stores like Best Buy, Sportsman Warehouse, Shopko, Sears, Ross Dress For Less and JC Penney just to name a few, you will find everything you are looking for. ... more   less 
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Holiday Inn Express Hotel And Suites Twin Falls

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