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“Two interruptions but excellent recovery”

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La Quinta Inn & Suites Twin Falls
Ranked #2 of 14 Hotels in Twin Falls
Certificate of Excellence
Seattle, Washington
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Two interruptions but excellent recovery”
Reviewed October 17, 2013

We stayed here two nights in August. During the 1st night, someone tried to enter our room around 5am but the "safety lock" prevented them. The night staff gave someone a key to our room by accident. An hour later the alarm clock went off, but we didn't set it.

The next morning we discovered we were locked out of our room because when they made a mistake the prior night our keys weren't good any more.

They gave us the first night free for our hassle, which I thought was an excellent response.

Aside from this, we thought this was an excellent facility.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erik B, General Manager at La Quinta Inn & Suites Twin Falls, responded to this review, October 21, 2013
Thank you for taking the time to submit your comments regarding your most recent stay with us. I apologize for the issues you experienced and am pleased that my staff was able to compensate you for them accordingly. We strive to provide all our guests with a clean and comfortable night stay and we hope you will choose to stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,072 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
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English first
Medina, Ohio
Level Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 13, 2013

My colleague recommended that we consider La Quinta as she had not ever had a bad experience at any La Quinta and she travels a LOT! So we easily got a reservation and the stay exceeded all my possible expectations! AND you can bring your best 4 pawed friend! I did not know this fact - PET-Friendly on top of all the best of features any hotel could possibly offer. Great folks working here, friendly, efficient, could not be a cleaner facility, beds were beautiful, food was fresh and tasty in the morning. On top of all that - we both were able to get the government rate, and that seems pretty elusive these days. Thank YOU La Quinta, you know I will be back.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank Deb S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erik B, General Manager at La Quinta Inn & Suites Twin Falls, responded to this review, October 14, 2013
Thank you for taking the time to send in your thoughts concerning your recent stay with us in Twin Falls. I am so pleased you enjoyed our facility and we look forward to your next visit. We encourage all our guests to book early to get the best possible rate as all our rates vary depending on occupancy and time of booking. Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reno, nv
Level Contributor
92 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed October 10, 2013

We travel regularly and stay at La Quinta around the country because they accept pets with no qualms or extra fees ... and I've gotta say, this is the nicest La Quinta we've stayed at. This hotel seems more like a Hilton or Sheraton rather than a standard family lodging. To begin with, the room has marble top on all furnishings, tables, and in the bathroom. The bathroom is large with a glass shower doors. The room is large and includes a fridge and microwave, desk & chair, comfort chair & ottoman, and mirrored closet doors. There are No odors of any pets in the room or hallways or stairways. The breakfast is a "real" treat and a lot better than "any" other La Quintas we've ever been to. It includes eggs (scramble on first day, and fried the second day), meats (sausage or bacon), fresh fruits (sliced watermelon, cantaloupes, fresh grapes & strawberries, etc), waffles, and a variety of other items normal to La Quinta (toast, cereal, bagels, drinks, juices, etc).

This hotel has excellent service, great facilities (pool & hot tub, exercise room, business room, etc), clean inside and out, and all for slightly higher price than a typical La Quinta ... this was a very nice experience.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kats2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erik B, General Manager at La Quinta Inn & Suites Twin Falls, responded to this review, October 14, 2013
We work hard to provide our guests with a clean and comfortable place to stay during their travels and are so pleased you found our location in Twin Falls to be perfect for your needs. I am so glad that you enjoyed the room and the breakfast options and hope you will choose to stay with us again in the future when your travels bring you back to the area.
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Reno, Nevada
1 review
Reviewed October 6, 2013

Like new!
Super clean, and beautiful. We had a king bed it was soo comfortable. The bedding and decor is not old style. It was a refreshing and relaxing stay.
I never write these....but they earned this, and I would stay here again, and you should too.
You won't be disappointed!!!

Room Tip: Brand new, not your typical La Quinta!
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank T G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erik B, General Manager at La Quinta Inn & Suites Twin Falls, responded to this review, October 7, 2013
Thank you for providing your feedback concerning your recent stay with us in Twin Falls. We work hard to provide our guests with an exceptional experience and I am glad you loved your stay. We look forward to your next visit with us when your travels bring you to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed October 3, 2013

My name is Mary Lewerenz. I travel for business 5 days a week. Hence, I stay in hotels very frequently. I have been staying at the LQ for the last two months, with the exception of one week at the Hilton (LQ was booked). My stay at LQ has been welcoming with great customer service and a comfortable room/bed. I stayed at the Hilton (also owned by the same company as LQ) for one week. The customer service there was terrible. For the 5 days I stayed there, something went wrong every day. The service between the two hotels is like night and day.

My room has always been clean. I attribute that to the leadership of the Head Housekeeper, Zhanna, and the housekeeper I have had, Mirsada. My room is always completely stocked and cleaned appropriately every day. This did not occur at the Hilton.

Also I would like to mention the great customer service I have received from the breakfast attendant Donna. She is very pleasant, always helpful with a friendly smile and gives a sincere "good morning" every day.

Since staying at the LQ for the last 7 weeks (in which I anticipate another 4 weeks), Donna and Zhanna have been professional, accomodating and friendly at all times.

If you need further information or have questions, please contact me at 208-861-5872.

Thank you,

Mary Lewerenz

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erik B, General Manager at La Quinta Inn & Suites Twin Falls, responded to this review, October 7, 2013
We work hard to provide our guests with a clean and comfortable place to stay during their travels and I am so glad that you found Zhanna, Mirsada, and Donna to be accommodating. Thank you for taking the time to send in your comments and we look forward to your next visit with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
60 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 3, 2013

Spent a night here on my road trip from Seattle to Denver with my two cats. Super nice hotel, very friendly staff and very accommodating to pets...no extra charges! My understanding is that the entirre chain is pet friendly! Nice to know and I actually joined their rewards program because of it. Room was very modern as was the entire hotel. Couldn't have been happier with my stay. Left early int he morning so didn't get the free continental breakfest but Im sure it was good! Bed was super nice and got a nice good nights sleep...flat screen TV's

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erik B, General Manager at La Quinta Inn & Suites Twin Falls, responded to this review, October 7, 2013
Thank you for taking the time to send in your comments regarding your recent stay with us in Twin Falls. I hope the remainder of your trip to Denver went well. I am so pleased that you found our facility to be comfortable and my staff to be friendly. We look forward to your next visit when your travels bring you back to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Twin Falls

Property: La Quinta Inn & Suites Twin Falls
Address: 539 Pole Line Rd, Twin Falls, ID 83301-3099
Phone Number:
Location: United States > Idaho > Twin Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Twin Falls
#1 Romantic Hotel in Twin Falls
#1 Business Hotel in Twin Falls
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — La Quinta Inn & Suites Twin Falls 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
The beautiful La Quinta Inn & Suites hotel in Twin Falls offers exceptional comfort and convenience to both business and leisure travelers. We are located in close proximity to the spectacular Snake River Canyon, the majestic Shoshone Falls, the Magic Valley Mall and a variety of restaurants & local businesses. Our great location offers convenience to all travelers whether on business, special occasions or family travel.We have 101 beautifully appointed guest rooms that will treat you with many of the comforts of home. Luxurious bedding and decor comes standard and include amenities like executive work station with ergonomic chair, free newly upgraded fiber optic wireless high-speed Internet access, 42" HDTV entertainment system, microwave, Keurig One-Cup coffee maker, refrigerator, hair dryer, iron & board and much more. From our Grand Mezzanine Spa suite to our multiple bedroom suites our compliment of guest rooms and suites provide guests with just what they need. Many other property amenities await unsuspecting guest to pleasant surprises including our free Bright Side Breakfast, served daily. During your stay be sure to enjoy our indoor pool & spa, deluxe fitness and business centers, all open 24 hours a day. If you need anything including snacks, light meals, beer, wine, sweet treats and more be sure to visit our general store to satisfy your cravings.Our staff, here at the La Quinta Inns & Suites Twin Falls, looks forward to serving guests from the moment they arrive at our hotel in Twin Falls. ... more   less 
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Also Known As:
La Quinta Inn And Suites Twin Falls
La Quinta Inn & Suites Twin Falls Hotel Twin Falls
Ameritel Hotel Twin Falls

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