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“Second Best Hotel in Pocatello”

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Best Western Pocatello Inn
Ranked #4 of 14 Hotels in Pocatello
Caldwell, Idaho, United States
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Second Best Hotel in Pocatello”
Reviewed October 10, 2013

This hotel was wonderful! The rooms were quiet and comfortable. The staff was helpful and expedient. The pool was nice.with wonderful hours (24). The only shortfall we experience was with the early morning cleaning staff. It had been an exhausting trip the night before and we were looking forward to sleeping in. The cleaning lady woke us well before check out, knocking until we answered the door. Yes, in our tiredness we forgot to put on the "Do Not Disturb" sign. But who would have thought we would be awakened so early (I think it was around 7:30), PS I am not sure of the travel month)

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yvonne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pocatellosales, Director of Sales at Best Western Pocatello Inn, responded to this review, October 11, 2013
I would like to thank you for the review that you wrote about your stay at the Best Western Plus CottonTree Inn while you were in Pocatello. I would like to apologize on behave of myself and the staff for disturbing you during your stay. Our main goal is to ensure that every guest has a very enjoyable restful stay. It is understandable that when you are tired it is easy to forget to set out the Do Not Disturb sign on your door; if it had been there they would have not disturbed you.

I do hope that the next time you are in the area that you will decide to stay at this property and let us help make your trip an enjoyable one. We do look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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756 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Emmett, Idaho
Level Contributor
71 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 6, 2013

This hotel is an older hotel, but very clean and very well-maintained and great beds. Breakfast is included; pool and spa open 24 hours; very friendly service; and dog friendly! No extra charge for pets although only certain rooms are available for guests with pets. Easy access from the interstate, and there are restaurants within walking discount. The hotel even has agreements with some restaurants for discounts for their guests! Plenty of parking. Would definitely stay again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pocatellosales, Director of Sales at Best Western Pocatello Inn, responded to this review, October 9, 2013
I would like to thank you for writing such a kind review about your stay while you were visiting Pocatello. We are always happy to see that our guest has brought their pets with them. Here at the Beat Western Plus CottonTree Inn we know that your pet is an important member of your family.
We do appreciate your patronage and hope that you will stay with us again the next time that you are in the area. We do look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Intermountain west
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 29, 2013

My experience at this motel was very good. The front desk staffers were friendly, helpful, and efficient, my room was clean and quiet, the bed was comfortable, and there was ample parking. The motel itself is in need of a bit of a facelift, as the furnishings and decor are rather dated, but the property is clean and well maintained. I stayed in a suite, which included a fridge and microwave, table with four chairs, couch and armchair, and plenty of space. My room was very quiet--I didn't hear any noise at all from any of the adjoining rooms during my stay. The only objectionable noise came from the heater/AC unit, which was a bit loud, so I ran it just enough to keep the room comfortable and left it off overnight. The location is easy to access from the interstate, yet the motel is far enough from the highway to minimize road noise. I also appreciated the fact that this is a pet friendly motel and no extra fee was charged for my dog. I'm glad I chose this motel and would stay here again.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank osa22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pocatellosales, Director of Sales at Best Western Pocatello Inn, responded to this review, October 1, 2013
Thank you for taking the time to write such a nice review about your stay at the Best Western Plus CottonTree Inn. Your comments on our performance and the hotel were most generous and shall be passed on to the appropriate staff members. It is always gratifying to know that our efforts were appreciated.

We hope that you do visit us the next time that you are in the Pocatello area. We look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 25, 2013

In traveling across country this hotel provided the best value and comfort. We like that is is pet friendly, clean and comfortable. The bed is one of the best. The breakfast provides a large variety (although I am glad that biscuits and gravy was not on the menu as it was the day before we arrived). I highy recommend.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank SusanO3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pocatellosales, Director of Sales at Best Western Pocatello Inn, responded to this review, September 27, 2013
We would like to thank you for taking time out of your busy schedule to write such a wonderful review about your stay at the Best Western Plus CottonTree Inn. It is always gratifying to know when a guest does enjoy their stay and your comments will be passed on to the staff. This will serve as an inspiration to continue their efforts.

We appreciate that you did come and stay with us while you were in the Pocatello area and hope that you will stay with us again. WE look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
914 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 240 helpful votes
Reviewed September 22, 2013

We stopped at this Best Western while driving through Idaho. Friendly staff, comfortable rooms although the walls are pretty thin. Well kept, very clean. Easy outside parking, plenty of spots. Indoor pool open 24 hours, pretty cool. Free breakfast that was quite good. Easy freeway access. Reasonable pricing.

Stayed September 2013, traveled as a couple
Helpful?
Thank ZumaDawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pocatellosales, Director of Sales at Best Western Pocatello Inn, responded to this review, September 23, 2013
We would like to thank you for taking the time out of your busy schedule to write a review about your stay. Your kind comments regarding the staff and service have been passed on, it is always nice when we hear that a guest did enjoy themselves while in the Pocatello area.

We appreciate your patronage and hope you will stay with us at the Best Western Plus CottonTree Inn the next time you are in the area. We look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kelowna, Canada
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 20, 2013

We stopped here overnight on our way south counting on the BW name for a good night. The hotel was conveniently near the highway but far enough that there was no traffic noise. The nearest restaurant was Applebee's, about 1 block, but their menu did not suit our dietary restrictions so we still had to drive to get dinner, after a long day of driving. The room was nice overall though the walls were a bit thin so that we could hear voices in conversation in the next room (not clearly). The beds were comfortable and we were able to get a good night's sleep. The hotel breakfast in the morning was very good and got our day off to a good start. We would consider staying here again if we had to stop in St. George, but will more likely re-plan our route to stop elsewhere.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank keeshasmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pocatellosales, Director of Sales at Best Western Pocatello Inn, responded to this review, September 23, 2013
Thank you for your review concerning your stay at the Best Western Plus CottonTree Inn during your travels. I appreciate your taking the time to write the review and hope you will accept my apologies for any inconvenience you experienced.

We are glad that you did get a good night’s rest and enjoyed the breakfast. We hope that the next time you are in the Pocatello area that you do stay with us. We will do everything we can to make your stay an enjoyable one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Bend, Indiana
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed September 20, 2013 via mobile

My wife and I stayed here for a night recently on a long trip. Our impressions:

- Good location: near the interstate; close to good dining opions.
- Good design. Judging from the architecture, the motel is an older property but it seemed well updated, efficiently laid out and very well kept. One negative to some is that the hotel has two floors, and they do not have elevators, so you'll have to carry or drag your baggage up a flight of stairs if you're on the 2nd floor.
- Great front desk staff. They were helpful, accommodating and cheerful.
- Room was smaller, in keeping I think with its older design. With two Queen beds, it's a bit tight,but not a big problem.
- Quiet room. Although our room sat next to one of the staircases, our room was very quiet.
- Beds were very comfortable with great mattresses.
- Bathroom was bright; shower was roomy; towels were substantial.
- They have a large indoor pool, which we did not use.
- They serve a "buffet-type" breakfast, which we did not do.
- One suggestion for management. Please consider placing a TV station guide in the rooms. Your guests are from out of town and don't know your local lineup.
- Conclusion: We'd stay here again in a minute and wouldn't hesitate to recommend the Best Western Plus Cotton Inn to friends.

Stayed September 2013, traveled as a couple
Helpful?
Thank ChicagoMembers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pocatellosales, Director of Sales at Best Western Pocatello Inn, responded to this review, September 23, 2013
On behalf of the entire staff on the Best Western Plus CottonTree Inn I would like to thank you for your kind review of your recent stay. It was a pleasure having you with us.

We try in every way possible to offer you the finest in service, forever mindful that our guests deserve the best treatment. Any comments or suggestions that you have given are greatly appreciated. I am passing on your comments which will inspire our staff to continue their efforts.

Thank you again for staying with us during your travels and we do look forward to see you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Pocatello Inn

Property: Best Western Pocatello Inn
Address: 1415 Bench Rd, Pocatello, ID 83201-2444 (Formerly BEST WESTERN PLUS CottonTree Inn)
Phone Number:
Location: United States > Idaho > Pocatello
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 14 Hotels in Pocatello
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Pocatello Inn 3*
Number of rooms: 149
Official Description (provided by the hotel):
This Pocatello, ID hotel is conveniently located near Interstate 86 and Interstate 15, providing easy access to Idaho State University and West Yellowstone National Park.The spacious and tidy accommodations at this charming and elegant Idaho Best Western with featured brick wall decor offers cable satellite television with ESPN®, Pay-per-view movies, free wireless high-speed Internet access, a coffee maker, a desk, updated toiletries and more. Get the perfect start to each day of your stay in Idaho with a complimentary hot breakfast buffet, including freshly cooked waffles, hot biscuits and sausage gravy, scrambled eggs, breakfast meats and so much more. While staying at this hotel near Idaho State University, guests can also take advantage of the business center, cocktail lounge, 24-hour heated indoor pool and whirlpool hot tub, local shuttle, conference services and meeting facilities that accommodate up to 75 attendees. Business travelers often choose this Idaho Best Western for its close proximity to Simplot, Heinz, Portneuf Medical Center, Union Pacific Railroad, the FBI and ON Semiconductor. Those visiting Idaho State University also have just a short commute from this Pocatello, ID hotel.Guests of the BEST WESTERN Pocatello Inn can also enjoy easy access to many of the area's popular attractions, such as the Pocatello Zoo, Stephens Performing Arts Center, Highland Golf Course, Holt Arena, America Falls Reservoir, Lava Hot Springs, Fort Hall Casino and Pebble Creek Ski Area or take a day trip up to Yellowstone National Park. No matter what the occasion for your trip, there's something nearby for you to do, to unwind or to explore in this great city in Idaho. ... more   less 
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Also Known As:
Best Western Plus Cottontree Hotel Pocatello
Best Western Pocatello
Best Western Cottontree Hotel
Pocatello Best Western

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