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“University Inn excellence”

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Best Western Plus University Inn
Ranked #1 of 7 Hotels in Moscow
Certificate of Excellence
Reviewed March 15, 2014

Although our stay at the Best Western University Inn in Moscow, Idaho, was brief, this hotel was, as always, clean and hospitable. They even gave us free drink coupons for use in the lounge, as well as a nice selection for breakfast.

  • Stayed: March 2014, traveled on business
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Review collected in partnership with Best Western
Thank Beth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPUI, Manager at Best Western Plus University Inn, responded to this reviewResponded March 17, 2014

Dear Beth B,

Thank you for your kind review!

We’re sorry to hear that you couldn’t enjoy a longer stay with us, but we’re glad that we were able to provide you with a superior stay during your short time with us.

It’s great that you were able to take advantage of the complimentary drinks in our restaurant/lounge Seasons. Our guests love that we provide every adult in the room with a daily drink, so that they can enjoy our friendly restaurant staff and relaxing atmosphere.

Thank you again for staying with us and we look forward to your next visit!

Your friends at Best Western Plus: University Inn

Derek Klompien
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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573 - 579 of 790 reviews

Reviewed March 14, 2014

Even though the hotel was under renovations, it was really nice for the price. Rooms were clean, pool had a good set up and was clean (even had a toddler area). The staff was friendly and remembered us as we did a scavenger hunt around the building. Best of all, they had a full breakfast with eggs, bacon and sausage.

  • Stayed: March 2014, traveled with family
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    • Location
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Review collected in partnership with Best Western
Thank Deborah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPUI, Manager at Best Western Plus University Inn, responded to this reviewResponded March 15, 2014

Dear Deborah R,

Thank you for writing a review about our hotel, we greatly appreciate the feedback.

We are in fact under renovation and are looking forward to having completely remodeled rooms that will showcase contemporary furnishing and brand new appliances.

Thank you for taking notice of our diligent housekeeping staff who keep our rooms spotless and our guest service staff who love to spoil our guests. These comments have been passed around the hotel and we are very grateful for your kind words.

Our complimentary hot breakfast is a great way to start off anyone’s day and recently extended the weekend breakfast by an hour, so our guests have the convenience of sleeping in just a bit longer.

Thank you again for staying with us and look forward to seeing you again soon!

Your friends at Best Western Plus: University Inn

Derek Klompien
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2014

This Best Western Hotel, partnered with the Invent Idaho state competition and allowed for really good accommodations and experience. The rooms were good, the staff were friendly, the breakfast was pretty good, and the price for the group was fair. I would stay here again if I ever needed a room in Moscow again.

  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank Josh B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPUI, Manager at Best Western Plus University Inn, responded to this reviewResponded March 13, 2014

Dear Josh B,

Thank you for writing a review about our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We had a great time accommodating the Invent Idaho group and we’re glad you and your family had an enjoyable stay.

We look forward to seeing you again soon!

Your friends at Best Western Plus: University Inn

Derek Klompien
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2014

The restaraunt was closed and the bar menu was new and terrible. There were fries on the menu but no burger or sandwich to go with them. the chicken/beef skeweres tasted like they were premade and reheated. We left for the first part of the celebration at 9:00am and returned at 2:00pm to rest before the evening. Housekeeping had not been there and the maid told us they had run out of bath towels and were washing them. We ended up sharing one towel

  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Best Western
Thank Molli H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 3, 2014

This is a very good hotel very conveniently located across from the University and not far from the airport with a free friendly shuttle. Also walkable to fast food and supermarket locations. Very clean and very friendly staff. I had a canceled airline flight and the counter staff went above and beyond to help me stay another night. The free serve yourself breakfast is pretty good with a good variety of food to choose from and no need to go to an exterior restaurant. The only negative is the health club facilities. There's a nice and very clean indoor pool and hot tub. The attached sauna wasn't working. And there is a small glass walled room with two treadmills, a stationary bike and a stair stepper. You'd think that would be enough but apparently visiting collegiate sports stay here all the time and their members like to train. So there was rarely a spare machine and poor ventilation for the room meant that three or four sweaty people using the machines put a ton of smelly moisture in the air. Given the large amount of visiting athletes I would advise expanding this room with more machines and better ventilation and a wall clock that actually keeps accurate time. The restaurant was very good...both food and service first rate. With a few improvements this could be a first rate hotel.

  • Stayed: March 2014, traveled on business
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Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPUI, Manager at Best Western Plus University Inn, responded to this reviewResponded March 6, 2014

Dear Kim B,

Thank you for taking the time to review our hotel. We’re happy to hear that you had a chance to take advantage of all that our hotel has to offer. Our complimentary shuttle service provides our guests with a convenient way to be transported to and from the airport or either university at no cost. Our complimentary breakfast has a wide selection of cold and hot items to choose from and is a great way to get your day started off right.

The hotel is currently under a large renovation that once completed, will include a fitness facility that will be double the size and have double the equipment, as well as improved ventilation.

Than you again for your kind review and we look forward to having you as our guest during your next visit.

Your friends at Best Western Plus: University Inn

Derek Klompien
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 2, 2014

The best western was nice and I enjoyed my stay. Easy to find, well positioned to walk to almost any where you want. Worth the money. I would stay again if I was in town, and needed a place to stay. Everyone I talked to was great to interact with, and helpful. The price was a bit higher then I normaly like to pay but well worth it for the quality of everything.

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
Thank Troy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPUI, Manager at Best Western Plus University Inn, responded to this reviewResponded March 3, 2014

Dear Troy D,

Thank you for taking the time to write a review about our hotel. We greatly appreciate the positive feedback! We are glad that you found our hotel to be in a prime location for your needs. With our close proximity to the local shopping mall, restaurants, and the University of Idaho, guests find it easy to access many of the great aspects of Moscow, Idaho.

We also want to thank you for taking notice of our helpful and caring staff. We love spoiling our guests!

Thank you for staying with us and we look forward to your next visit.

Your friends at Best Western Plus: University Inn

Derek Klompien
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2014

Various EE's of my company have been staying here for 15 years and have always been very well taken care of. Rates are very reasonable for weeknight stays. Good pool and hot-tub plus a sauna! How cool is that? The front desk staff is awesome. The guest b-fast is excellent, considerably more selection than 'standard' hotel complimentary b-fasts.

  • Stayed: February 2014, traveled on business
    • Value
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Review collected in partnership with Best Western
Thank Cejka T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPUI, Manager at Best Western Plus University Inn, responded to this reviewResponded February 26, 2014

Dear Cejka T,

Thank you for your continued loyalty to our hotel. We love hearing from our veteran guests that we have consistently provided an excellent lodging experience over the years. We greatly appreciate your acknowledgements regarding our hotel amenities and our caring staff. It’s been a pleasure making this your home away from home and we look forward to providing you with a superior stay for years to come.

Your friends at Best Western Plus: University Inn

Derek Klompien
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus University Inn

Address: 1516 W Pullman Rd, Moscow, ID 83843
Phone Number:
Location: United States > Idaho > Moscow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Moscow
Price Range: $109 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus University Inn 3*
Number of rooms: 173
Official Description (provided by the hotel):
Business and leisure guests alike will love staying a the centrally located and newly renovated BEST WESTERN PLUS University Inn - situated just minutes away from Pullman, Washington and Moscow's historic downtown, which makes it perfect for visiting both the University of Idaho and Washington State University. ... more   less 
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Also Known As:
Best Western Plus University Inn Moscow Pullman Hotel Moscow
Best Western Moscow
Moscow Best Western
Best Western Plus University Inn Moscow, Idaho

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