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Best Western Plus University Inn
Ranked #1 of 7 Hotels in Moscow
Certificate of Excellence
Reviewed January 12, 2014 via mobile

Spent the night here while returning our daughter to WSU. The hotel is located about 8 miles from Pullman but is still very convenient if going to WSU. It's also located close to downtown Moscow, which offers several good places to eat. It's right next to Moscow's little mall if you want to shop.

Our room was large and clean. It had double beds rather than queens which is unfortunate. The room was more than big enough for queens and they are so much nicer to sleep on. I don't know if they offer queens. The room had a fridge, microwave, medium size flat screen TV and a small desk and table. Lots of space.

The bathroom was large and clean too. No complaints there.

Breakfast was a hot buffet style affair. It was crowded but the food stayed well stocked and warm. Plenty of options available. It was a good breakfast included in the room.

The place is older but still nice. I heard they are going to remodel, which should only make things better. We will stay here again when in the Moscow/Pullman area.

Stayed: January 2014
Thank Bill_from_Washington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPUI, Manager at Best Western Plus University Inn, responded to this reviewResponded January 13, 2014

Dear Bill_from_Washington,

Thank you for taking the time to write a thorough review of our hotel. We greatly appreciate you choosing our Moscow based hotel, as opposed to something located in Pullman, Washington. Even though we are located 8 miles from the WSU campus, we are conveniently located on the same road, making it a very short and easy commute.

We are conveniently located next to Moscow’s mall and some of our town’s finest restaurants, not to mention the two we have on property.

As of now, we do not offer a two queen bed room type, however that will be changing in the near future. We are glad to hear that you found our room amenities and bathroom to your liking.

From all of us here at Best Western Plus: University Inn, we would like to thank you for your review and look forward to seeing you next time.

Derek Klompien
Front Office Manager

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586 - 592 of 780 reviews

Reviewed January 7, 2014

This was a nice hotel to stay at in Moscow, Idaho. We went during Christmas Break so the kids could go swimming and hot tubbing. I think other families had the same idea and the hot tub water was a little to cloudy for my taste. We did love the "pool side" room. So convenient to step out your door and be at the pool. :-)

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Best Western
Thank Deanna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPUI, Manager at Best Western Plus University Inn, responded to this reviewResponded January 8, 2014

Dear Deanna B,

Thank you for taking the time to write a review. We appreciate the compliments you gave regarding our wonderful pool amenities. Our poolside rooms are a convenient way for families to enjoy our pool, whirlpool, and sauna.

Thank you for spending Christmas break with us and we look forward to seeing you and your family next time you’re in town.

Your friends at Best Western Plus: University Inn

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Reviewed January 4, 2014

The room/accomodations, party/dance and brunch were all great. Would have been totally enjoyable, if not for some yapping dogs across the hall (for which the same fee was charged as our quiet/well-behaved pet).

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Best Western
Thank Idahoans2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPUI, Manager at Best Western Plus University Inn, responded to this reviewResponded January 6, 2014

Dear Idahoans2,

Thank you for ringing in the New Year at our hotel! Our annual New Year’s Eve event was a hit and by all the positive guest feedback, it was a great time. We’re sure glad you got to enjoy it with us.

We are a pet friendly hotel and it is unfortunate that your room was located next to a room with a noisy dog. We take noise complaints very seriously and want our guests to enjoy their stay to the fullest. If this does occur again on your next visit, please contact the front desk immediately, so that we may resolve the issue.

Thank you for taking the time to post your review!

Your friends at Best Western Plus: University Inn

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Reviewed January 4, 2014

A large, nice hotel complete with two restaurants (very nice coffee shop and a finer dining room. We tried both) Very nice, large heated indoor pool with spa and sauna. Rooms are a little smaller by today's standards but appear to be recently remodeled. They provide each adult with complementary drink coupon each day, and a $10 coupon for the restaurants....not bad. Staff is very friendly and seem to really want to help. Best place is Moscow.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Best Western
Thank KLCardwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPUI, Manager at Best Western Plus University Inn, responded to this reviewResponded January 6, 2014

Dear KLCardwell,

It’s always a pleasure receiving positive feedback about our staff. We strive to provide outstanding service and to ensure that all our guest’s needs are taken care of.

We’re glad to hear that you enjoyed our current promotion, lasting until January 31st, which includes complimentary daily drinks and a $10 food voucher.

Thank you for your review!

Your friends at Best Western Plus: University Inn

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Reviewed January 4, 2014

Great hotel with wonderful amenities - good restaurants, nice lounge, pool, etc. Rooms are spacious and always clean. Close to everything - shopping, restaurants, WSU and Uof I. Friendly and helpful staff - always our hotel of choice when we are heading to Pullman!

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Best Western
Thank KEVINANDLAURA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPUI, Manager at Best Western Plus University Inn, responded to this reviewResponded January 6, 2014

Dear Kevin and Laura,

The staff at the Best Western Plus: University Inn would like to thank you for your kind words and continued business. By the sounds of it, you were able to enjoy all the amenities our hotel has to offer. Everything from our indoor heated pool to our top notch restaurants are here for the convenience and relaxation of our guests.

We certainly appreciate your continued loyalty and look forward to seeing you in the future.

Your friends at Best Western Plus: University Inn

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Reviewed January 2, 2014

I was rather disappointed with our room on the second level. I made reservation early October for this New Years Eve Package with the Senders playing. When we arrived we got a second floor room and no elevator access. I was never asked if I would like a first level room or asked if we were handicap and only stair access. My husband has trouble going up stairs and it was very difficult for him. We would of appreciate a first floor room. My friends who also went and reserved rooms a month later than me got first level room so I know I could of gotten one too. It just would of been nice if I was given the choice from the beginning or told only stairs. Other than that our visit was wonderful just hard to get up the stairs for my husband.

Room Tip: The person needs to let people know stair access only and no elevators for handicap people.
  • Stayed: December 2013, traveled as a couple
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Thank Rhonda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPUI, Manager at Best Western Plus University Inn, responded to this reviewResponded January 6, 2014

Dear Rhonda B,

Thank you so much for attending out New Year’s Eve event. With all the comments our guests left us it sounds like everyone had a great time.

As for receiving a second floor room upon your arrival; there were no requested preferences about your room location when the reservation was made and therefore, it’s difficult to know were to assign a room that meets the needs of our guests. However, we apologize for not informing you and your husband that we do not have an elevator. We certainly would have made sure that your room would have been located on the first floor had we known about your preferences. On your next visit we will make it priority to have a first floor room close to an entrance, so that you and your husband have the most enjoyable and comfortable stay possible.

Thank you for your kind and honest opinion about our hotel and we certainly look forward to your next visit.

Your friends at Best Western Plus: University Inn

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Reviewed January 1, 2014

Every time we stay here we have a blast!! We live in Moscow but enjoy utilizing the hot tub, pool and sauna. There are restaurants on site and a quiet bar. They have a nice courtyard which you can sit out on in the summer and have drinks.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Best Western
Thank Marty L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this reviewResponded January 2, 2014

Dear Marty L,

Thank you for staying with us and taking the time to write this review. We are glad that you were able to utilize the amenities. Right now we are running a winter special where everyone gets a free drink when you check in. We hope to see you and the family soon.

Sincerely,

Chad Purcell
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus University Inn

Address: 1516 W Pullman Rd, Moscow, ID 83843
Phone Number:
Location: United States > Idaho > Moscow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Moscow
Price Range: $122 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus University Inn 3*
Number of rooms: 173
Official Description (provided by the hotel):
Business and leisure guests alike will love staying a the centrally located and newly renovated BEST WESTERN PLUS University Inn - situated just minutes away from Pullman, Washington and Moscow's historic downtown, which makes it perfect for visiting both the University of Idaho and Washington State University. ... more   less 
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Also Known As:
Best Western Plus University Inn Moscow Pullman Hotel Moscow
Best Western Moscow
Moscow Best Western
Best Western Plus University Inn Moscow, Idaho

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