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“Bad Beds Not bad hotel”

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Best Western Plus University Inn
Ranked #1 of 7 Hotels in Moscow
Certificate of Excellence
Reviewed November 28, 2013

We stayed with our family for one night after a WSU football game. We had a room with 2 beds....not queen but FULL size beds. I was unable to sleep in bed with my husband as it was way to small for us to sleep in. I haven't slept in a FULL sized bed since I was in high school and I was own my own bed. I had to sleep in a cot and had to pay for it!!!! The rooms were clean, the continental breakfast was GREAT! But ended too early.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Best Western
Thank JLo_and_Bri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this reviewResponded December 12, 2013

Dear JLo_and_Bri,

Thank you for writing this review about your recent stay. We wanted you to know that we are going thru discussions of switching the full beds to queen beds. The kitchen will be pleased to hear that you enjoyed the complimentary full hot breakfast that we serve everyday. We hope to see you again soon.

Sincerely,

Chad Purcell
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (811)
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632 - 638 of 811 reviews

Reviewed November 28, 2013

Excellent Location. Great staff. Rooms need to be updated but OK as is. Great lounge. We really appreciated the complimentary breakfast. When visiting our son at the University of Idaho, we stay at this Best Western two or three times a year.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Best Western
Thank Roy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this reviewResponded May 8, 2017

Dear JLo_and_Bri,

Thank you for staying with us . We will be doing a remodel beginning in 2014 and hope you can join us after Fall 2014 to see these updates. We hope to accommodate your next stay!

Sincerely,

Chad Purcell
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 11, 2013

We were welcomed by great and accomodating staff and the great service continued throughout our stay. This will be our "go to" spot when visiting Moscow! Also had great breakfast- the service and food was quality.

  • Stayed: November 2013, traveled with friends
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Review collected in partnership with Best Western
Thank Kristina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this reviewResponded November 12, 2013

Dear Kristina G,

Thank you for staying with us and letting us know about your recent stay. It is great to read that you were impressed with the high level of service that we strive to offer at this hotel. We look forward to seeing you again soon.

Sincerely,

Chad Purcell
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2013

This hotel is the most convenient place to stay when visiting students at University of Idaho. The pool and hot tub were clean, as was our room. The staff was very helpful. Sad to say the hot breakfast as worse than cafeteria food. We chose not to eat breakfast the second day.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Best Western
Thank Steven F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this reviewResponded November 6, 2013

Dear Steven F,

Thank you for letting us know about your stay at this hotel. It is good to hear that you found the location to be convenient. We pride ourselves on our clean rooms and facilities it is appreciated to hear that you enjoyed them.

Sincerely,

Chad Purcell
Front Desk Manager

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Reviewed November 4, 2013

We expect a price hike at peak times, but the service and food quality left something to be desired. The room wasn't ready until after dinner. Weekend breakfast hours weren't extended. Sunday's breakfast was cold. Staff were inattentive at checkout. Usually we like to stay at the hotel, but this weekend, the staff needed to make more efforts. I'll think twice next time about paying double for a subpar stay.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Best Western
Thank Catherine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this reviewResponded November 6, 2013

Dear Catherine R,

Thank you for letting us know about your recent stay. I regret the fact that the stay was not fantastic for you. We appreciate the constructive criticism and we will use it to better our customer service. We do remain competitively priced for the special event weekends in the area. If there is anything else we can do for you please do not hesitate to contact me directly at the hotel.

Sincerely,

Chad Purcell
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2013

Best Western in Winnemucca NV almost never has a room available at government rate. I never have trouble getting into this motel. Staff usually finds a room for me. I enjoy staying at clean reliable motels.

  • Stayed: October 2013, traveled on business
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Review collected in partnership with Best Western
Thank Kenneth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this reviewResponded November 5, 2013

Dear Kenneth P,

Thank you for taking the time to let us know about your stay. We are pleased that we were able to reserve you a room at the government rate. Please consider us when making hotel arrangements in the future.

Sincerely,

Chad Purcell
Front Desk Manager

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Reviewed October 24, 2013

i had this heard that this hotel looks old, it does but i had also heard that it is comfortable with an excellent staff, it most definitely is. From the manager to the bar staff to the restaurant staff to housekeeping, everyone was helpful, accommodating and very friendly. Though with the exception of the manager they were all very young, they were not your usual college town employees. everyone there genuinely cares. dont let the exterior fool you. there is no better place to stay in town.

  • Stayed: October 2013, traveled on business
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Review collected in partnership with Best Western
Thank Scott V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this reviewResponded November 5, 2013

Dear Scott V,
Thank you for writing this review. It is good to hear that you enjoyed the high level of service that we offer at our hotel. We look forward to seeing you next time you are in the area.

Sincerely,

Chad Purcell
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus University Inn

Address: 1516 W Pullman Rd, Moscow, ID 83843-4094
Phone Number:
Location: United States > Idaho > Moscow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Moscow
Price Range: $94 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus University Inn 3*
Number of rooms: 173
Official Description (provided by the hotel):
Business and leisure guests alike will love staying a the centrally located and newly renovated BEST WESTERN PLUS University Inn - situated just minutes away from Pullman, Washington and Moscow's historic downtown, which makes it perfect for visiting both the University of Idaho and Washington State University. ... more   less 
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Also Known As:
Best Western Plus University Inn Moscow Pullman Hotel Moscow
Best Western Moscow
Moscow Best Western
Best Western Plus University Inn Moscow, Idaho

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