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“Very basic rooms. not ideal for working in”

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Best Western Plus University Inn
Ranked #1 of 7 Hotels in Moscow
Certificate of Excellence
Level 5 Contributor
95 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Very basic rooms. not ideal for working in”
Reviewed May 12, 2013

Was in Moscow for a 1 night work trip. The common areas of the hotel was decent, but I would say the room was pretty basic/bare bones. Walls were thin (could hear conversations in rooms on either side of me). Small table to work out, but the electrical plug was in a akward spot. The wifi was good so that was a plus. This hotel is probably the best in town, so I would probably stay here again if I was in the area. You need to have the right expectations. (and hopefully not have to stay too long).

  • Stayed May 2013, traveled on business
    • Value
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Helpful?
Thank JeremyG33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review, June 7, 2013
Thank you for staying with us during your recent trip to the area. We are happy to hear that you would stay with us again for your next visit. For your next visit, we would be happy to bring a larger table to your room or an extension cord to make it easier for you to complete any work. We appreciate your feedback and look forward to the opportunity to accommodate your lodging needs in the future.

Sincerely,

Chad Purcell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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748 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (82)
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English first
Henderson, Texas
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 10, 2013

The hotel was neat and clean, well staffed. The rooms were nice sized, with better than average amenites, refrigerator, microwave, etc. Our rooms were on the second floor, and because there was no elevator (or not one we could find) toting babies, luggage, etc up and down staircases was quite an adventure. We were in the Moscow, Pullman area for my daughter's graduation from Washington State. I realize that this is prime real estate during such occasions, but with the two night required minimum the rate was EXPENSIVE. I have traveled all over the world, and I don't think I have ever paid this much for a room, even in a luxury hotel. I will say the restaurant served an absolutely delicious prime rib dinner.

Room Tip: Be sure to request 1st floor room if stairs are a problem.
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  • Stayed May 2013, traveled with family
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Helpful?
Thank Julie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPUI, Guest Relations Manager at Best Western Plus University Inn, responded to this review, May 14, 2013
Julie,

Thank you staying with us on your recent visit to the area for WSU Graduation. We are happy to hear that you enjoyed your stay and the Prime Rib! Unfortunately we currently do not have an elevator but are able to accomodate most requests for rooms on the first floor. Also, we do have housemen who are available 24 hours a day to help getting your luggage to your rooms as well. We hope that the next time you are in Moscow, we will see you again.

Sincerely,

Brian Morris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
europe
Level 6 Contributor
114 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed May 3, 2013

Not a bad hotel and probably the best in the area ... Moscow is a very small place and I was there for a fast business trip. So the hotel was ok for that one night, but I don't think I would return to this hotel or town. The Inn is very old and has an odd one floor structure with very low ceilings, so not the brightest or most pleasant feeling place. The room was decent, good size with large bed and tv. Bathroom was basic and clean. Rooms not very well lit, and hard to find a plug outlet (though there are some). Hotel has a maze structure so you need a map to figure out where your room is -- even the staff had trouble explaining where to go. There is an enclosed pool area -- my room looked out toward the pool, so no natural light. Had to keep the curtains always closed so no one at the pool would look right in the room. Breakfast was included and basic, large sitting area, many tables and tvs to watch. Hotel is used for many other events and large rooms so people are constantly in and out, not only guests. Large parking area and near some stores on main busy road between Univ of Idaho and Wash St. Between the two there is very little -- many green hills and nice natural views-- but very limited area.... not for a city person. Glad I saw it once but will probably not return.

Room Tip: use the hotel map to find your room, don't stay near the pool
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  • Stayed April 2013, traveled on business
    • Value
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Helpful?
2 Thank europearoundtheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPUI, Manager at Best Western Plus University Inn, responded to this review, May 8, 2013
I am sorry to hear that you did not enjoy your stay in Moscow. We always hope that everyone visiting finds our town as nice and friendly as we do.
If you do plan a return to Moscow, I suggest you visit inland360.com for current events, concerts, activities, gallery showings and other activities going on in the area. You can also visit the Moscow Chamber of Commerce’s website (www.moscowchamber.com) for additional information on area attractions. We have five golf courses within a 30-mile distance. A 36 mile paved trail system makes biking around Moscow and Pullman enjoyable and easy. For the more adventurous, there are mountain bike paths through some of the mentioned beautiful natural landscapes. Or perhaps a visit to one of the area’s wineries or breweries would be more to your liking.
I like to think there is something for everyone within a short distance from us. Please let us know if we can be of assistance if your travels bring you back our way. Thank you for staying with us.
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Pinehurst, Idaho
Level 3 Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 1, 2013

This was our first time staying here. Very fast check-in and check-out. Friendly staff. My husband had the hot breakfast included with the room. Said it was good. We did not use the restaurants. Did have drinks in the bar both nights. Very good selection of beers and friendly staff. We needed more towels and we had them in our room in less than 15 minutes! Very good location, close to mall. If we ever stay in Moscow again we will stay here!

  • Stayed April 2013, traveled with family
    • Value
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Helpful?
Thank jlstew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 29, 2013

We've stayed at this property a number of times over the years. Staff is consistently friendly and helpful. During our last visit we enjoyed a late night drink in the lounge and found the beverage selection well rounded. A number of beers and hard cider on tap. Wireless access speed is "sufficient" and included in the room fee. The guestrooms have always been clean and problem free during our visits. Hotel shuttle is available upon request and the drivers have been pleasant to us. Shopping nearby at the Palouse Mall affords a reasonable selection of stores and restaurants.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPUI, Guest Relations Manager at Best Western Plus University Inn, responded to this review, April 30, 2013
We are glad to hear that you have enjoyed your time with us here at the Best Western Plus University Inn over the past few years. We're also glad that you decided to try our lounge, Seasons. We try to keep a good selection of local and regional beers on tap for your tasting pleasure. We look forward to the next time that you are in Moscow.

Sincerely,

Brian Morris
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durango, Colorado
Level 6 Contributor
227 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed April 29, 2013 via mobile

We were visiting our son at WSU but couldn't get a room in Pullman. Since Moscow is just minutes away, we found a room at this motel. The staff was great, there are three restaurants and a complementary,"hot", filling breakfast. The rates aren't spectacular but probably typical for the area. The motel caters to conventions and events and is located just off the road to Pullman, adjacent to a shopping mall and grocery store. It's sort of '80s decor but clean and the mattress was good.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus University Inn

Property: Best Western Plus University Inn
Address: 1516 W Pullman Rd, Moscow, ID 83843
Phone Number:
Location: United States > Idaho > Moscow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Moscow
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Plus University Inn 3*
Number of rooms: 173
Official Description (provided by the hotel):
Business and leisure guests alike will love staying a the centrally located and newly renovated BEST WESTERN PLUS University Inn - situated just minutes away from Pullman, Washington and Moscow's historic downtown, which makes it perfect for visiting both the University of Idaho and Washington State University. ... more   less 
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Also Known As:
Best Western Plus University Inn Moscow Pullman Hotel Moscow
Best Western Moscow
Moscow Best Western
Best Western Plus University Inn Moscow, Idaho

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