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“Not so what i am used to”

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Holiday Inn Express & Suites - The Hunt Lodge
Ranked #3 of 8 Hotels in McCall
Certificate of Excellence
Idaho, United States
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Not so what i am used to”
2 of 5 bubbles Reviewed July 2, 2013 via mobile

Being a priority club member I am used to being treated a little specialt by the front desk-you know, a little gift bag or at least a "thank you for staying with us." Not at this property! Treated like we are putting them out by staying here. I believe it was les schwab that said it is the business to serve the customer not for them to serve you.

Worse was the gobs of white substance on the floor near our bed. Found it when i went to plug my phone in. Tried to call down to front desk but phone didnt work! Manager came up, saw and asked "what do you want me to do?" Seriously!? When i told him i wasnt staying in this room he offered to put us in another room. Next morning when we went to check out we were in

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites - The Hunt Lodge, responded to this review, July 21, 2013
Dear Michael E,

We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible.

I am sorry you found the level of service you received less than satisfactory. I also regret you were not satisfied with the conditions of the room you received. Though I would prefer you had a better experience at our hotel, I would like to thank you for sharing your thoughts and I hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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154 reviews from our community

Traveler rating
    91
    44
    11
    6
    2
See reviews for
41
56
7
26
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
New Plymouth, Idaho
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 1, 2013

I love to come up to McCall for the weekend every so often and I have always been treated very well at the Hunt Lodge. This last time, the room was upgraded, so we got the fridge and microwave - woohoo!Thank-you for a wonderful weekend; even tho it was raining, it was still great. And a thank-you to the staff for always being so courteous and pleasant. :) Also, the beds are sinfully comfortable! I wanted to take the bed home with me.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hrenk89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oscoda, Michigan
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed June 25, 2013 via mobile

We used our priority club points to stay here and it didn't take very many (as opposed to other places we have stayed). The woman at the front desk was friendly and professional. The room was HUGE. For the two of us it was more than adequate while being cozy. It had a refrigerator, microwave and two tvs (one for bedroom and one for living space). The only thing that wasn't great about it was the breakfast... It was the standard stuff. But I try to eat gluten free which is nearly impossible in ANY hotel free breakfast.
We would definetly stay there again. It is close enough to downtown stuff but isn't so close it's noisy.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FFcouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boise, Idaho
2 reviews
3 of 5 bubbles Reviewed April 15, 2013

My husband and I went to McCall off-season to enjoy some quiet and get some rest. The room was small but clean. Our 2nd day we asked at the front desk to have our room cleaned while we were out. We told them we would be gone about 2 hours. On return our room wasn't done. No one was at the front desk. After a wait we finally were able to ask about our room. He went somewhere and came back telling us our room would be cleaned next. After over a 45 min. wait our room was still not done. The young man said said the maid thought we didn't want our room cleaned, and then went on with several more excuses. He gave us a gift bag. After another half an hour our room was finally cleaned. We opened our gift to find sample sized deodorant, toothpaste, and other of the free samples the hotel offers to guests. Ridiculous gift. We returned it the next morning when we checked out and were told that this was what they offered as gifts to guests who have had problems. Obviously, the staff needs a lot better training!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites - The Hunt Lodge, responded to this review, May 3, 2013
Dear Kim T,

Thank you so much for taking the time to write a review about your stay with us. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. I apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. I have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 7, 2013 via mobile

My husband wanted to give me a nice relaxing birthday weekend. Upon arrival we learned there was a very large family reunion at the hotel with lots of kids. Claire at the front desk learned we were here for a get away and accomodated us wonderfully! She placed us at the opposite end of the hotel from the majority of the families here. It was so quiet and wonderful. Only 2 times did we hear the running and yelling of kids in the hallway. We felt like we were the only ones here. Waking up to snow in april was peaceful and meditative. Thank you claire you are a valued employee and provide excellent customer service !

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jessnshane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Payette, Idaho
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed March 14, 2013

I live just two hours from McCall and it's one of my favorite weekend get-away places. This was my first stay at the Hunt Lodge and I was very impressed by the look and feel of the hotel. It was a nice fit with the surrounding area. The hotel is within walking distance of downtown and there are several restaurants nearby as well.
My room was clean and well-kept, as was the entire hotel. The front desk staff were very helpful upon check-in and check-out. My only negative experience, which was out of the control of the hotel staff, was the call I got at midnight on the hotel phone from someone claiming to be the assistant general manager of the hotel asking for my credit card information because he claimed the reservation system had crashed. I reported the incident to the front desk and was informed by the desk clerk that there were other people that evening who received the same call. Again, no fault of the hotel's at all, but it marred an otherwise perfect stay.
I will certainly be back again the next time I need a close-by getaway.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tami H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugene, Oregon
Level Contributor
212 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 bubbles Reviewed March 8, 2013

The hotel is nice enough. A bit far to walk to restaurants. The breakfast is good in the morning although not for early or late risers (6:30 - 9:30). My first few mornings I struggled with a shower that wouldn't drain so the tub filled with cool water during my shower. However, the day I reported the problen it was fixed! The tv's are old tube style, no HDTV. Not mini-fridge. Toilet has a bit of brownish moisture around the base. The tub enclosure and bathroom counter is stone... nice, but the soap dished also stone in the shower have no drainage. So the soap and shampoo sits in stagnant cold water for your entire stay. Decent coffee in the lobby. Bed has a single comforter/duvet that is all, no smaller light blanket. The ac / heat unit is the older syle that you twist a dial on a unit mounted under the window. Exercise room has a decent variety of equipment and a nautilaus type machine, but the rest of the equipment is old and needs updating. Not bad overall, but dated.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RFA2249
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thehuntlodge, General Manager at Holiday Inn Express & Suites - The Hunt Lodge, responded to this review, March 25, 2013
Dear RFA2249,

Thank you for the comments about your recent stay.

I'm happy to write that we've recently upgraded all of our TVs to 37" LED HDTVs to improve the guest experience in the hotel rooms and public areas. Come back and check them out!

The information you've provided helps enhance our awareness of the hotel and the overall condition issues you experienced. Thank you again for your help.

Best regards,

Jon Glidewell
General Manager
The Hunt Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites - The Hunt Lodge

Property: Holiday Inn Express & Suites - The Hunt Lodge
Address: 210 N 3rd St, McCall, ID 83638-4403
Phone Number:
Location: United States > Idaho > McCall
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 8 Hotels in McCall
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites - The Hunt Lodge 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
The Hunt Lodge in McCall, Idaho. A stunning Mountain Lodge located on Scenic Highway 55 in the heart of Idaho's west central mountains. Enjoy the rich ambiance, our attentive staff, indoor heated pool and spa, conference center, and high speed wireless internet in our luxurious guest rooms. ... more   less 
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Also Known As:
Holiday Inn Express & Suites - The Hunt Hotel Mccall
Holiday Inn Express And Suites - The Hunt Lodge
Holiday Inn Express Mccall
Holiday Inn Mccall
Mccall Holiday Inn
Holiday Inn Express & Suites - The Hunt Lodge McCall, Idaho

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