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Reviewed February 8, 2012

We planned a last minute trip to Lava for the Fire and Ice Festival. As the festival draws in a large number of people there were very few places with vacancies and we had almost decided not to go when we happened upon the Lava Spa Motel. We immediately called and found that they had a King room available which we snapped up quickly. The rate they quoted us was $59 and we thought that was a steal! After booking the room we read the previous reviews so we were quite nervous about what we would find when we got there. Boy are we glad we didn't cancel based on the reviews. We got to the hotel for check in and were greeted by the lady at the front desk who was making cookies with her grandson. We raved about the wonderful smell and she actually went and got cookies for us to try. They were DELICIOUS and it was so thoughtful of her. With tax, our room came to around $65. Extremely affordable! We were given our room key and moved our car right in front of the door as it is a one level motel with a parking space (off street) in front of each door. We opened the door and were pleasantly surprised to find a clean and comfortable room with a King sized bed. Although it is an older motel, it wasn't dirty or run down looking. There was a table, a microwave, and a fridge which we were really happy about. The bathroom had obviously been remodeled and had a nice pedestal sink and a shower that was newly tiled. Our only serious complaints were that the door had gaps under and around the sides so there was a lot of cold air coming in and also that there was hardly any water pressure in the shower. Hey, for $65 dollars we were thrilled. We were so happy with the room that we tried to book one for the next night. The man at the desk put our name down and our number and said he would call if there was a vacancy, sadly, there wasn't. If you are looking for a fancy place to stay, this isn't it. If you want a clean affordable room with your own bathroom (many of the places in Lava have shared restrooms, not my idea of fun) that is within easy walking distance of the pools and the restaurants, we highly recommend that you check the Lava Spa Motel out. We are so glad that we did. We even got to take our dog for an extremely reasonable charge. She wanted us to add that the motel is fit for dogs and people too.

  • Stayed: February 2012, traveled with friends
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7  Thank Wendy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 12, 2011

Sheets were dirty, like diaper was changed on them when we got there, pulled them 1/2 off the bed after spot washing them so we could sleep on them the first night and they still did not change until I asked them to. Found a dirty man's t-shirt under the bed. Hand towels and toiledt paper were not replaced one night. We were there 3 nights - room looks nothing like their website and was not remodeled. New carpet, TV, microwave and mini fridge, new tables, but chairs were old (one had a hole in it), beds were old, walls were painted on top of many unsightly blemishes, bathrooms had mold underneath caulking, drapes were old, AC was old. Sat.,motorcycle riders moved into town and it was very loud, police visited our motel twice, and people in room next to ours were being DISGUSTING from midnight until 2:30 a.m. No sleep. Had to park on street because they are short parking spaces for # of rooms. Only one electric outlight.

Room Tip: Great for daytime only, no overnights!!!
  • Stayed: June 2011, traveled with family
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1  Thank jbethallen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2011

We were there with our motorcycle club. We had a nice room, although the motel is older it is very clean and has nice accomodations. My husband thought the bed was uncomfortable but I was fine with it. A few people in our group had some issues and they were immediatly addresss and resolved. The front desk was very accomodating and friendly. I would stay in this hotel again. Very close to the hot springs and a short walk to town shopping and restaurants.

  • Stayed: April 2011
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2  Thank 2OFHARTS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2010

Very nice, clean and quiet motel almost across the street from the Lava Hot Springs. However, upon checkin, we noticed the bed was double sized instead of the queen sized bed we had booked for. Upon notifying the front desk, they had the gall in saying it was an "older queen sized bed" !!! Since this motel looked to be all booked up for the night, we didn't pursue in trying to get another room with a genuine queen sized bed. Upon checking out the next morning, I saw a couple of rooms were opened up due to being cleaned up by the maids. Well, lo and behold, these two rooms did indeed have queen sized beds ! So, I didn't appreciate being lied to by the hotel front desk person about the so-called queen sized bed. If you book a room here, be sure to tell them you don't want a bed that is an "older queen sized bed". Despite this problem, I would stay at this place again as it really was clean and convenient to being so close to the hot springs pools.

  • Stayed: September 2010, traveled as a couple
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1  Thank ckingbiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2010

I still don't know how they justify the SPA in their name. It was a typical motel: small, drive up and park in front of your room, bed, bathroom, tv. Our first day we noticed that the old, antiquated air conditioner blew hot air when you adjusted the dial to A/C. When you moved the dial to HEAT it also blew HOT AIR. So your choices were hot air, hot air, hotter air, or fan. We told the office staff (who we later found out were the owners) and they came to "fix it".

Apparently "fix it" at this motel means to give you an old oscillating fan with a hole in the front (perfect to slice off little fingers) and tell you to open the window. Oh, you mean the window that all of the people staying at the RV park right behind our room walk by every 10 seconds? Awesome. And completely safe. And not at all loud when the fireworks start at 10:30 pm.

They still had not fixed the issue by the next EVENING and lamely offered $20 as compensation because "that is how much it would cost to go into Pocatello to get a new unit." First of all, not my problem. Second of all, why didn't you do that YESTERDAY or at least earlier that Saturday night?

And then they tell us that the people before us never complained about the air conditioning. Nobody else ever mentioned that it was broken--that ancient, noisy, multiple-decades-old cooling unit. Also that "a million people had called" that weekend willing to take any room from them. But they are so upstanding that they let us stay. And they know that we could email 1000 people and tell them to never come to this motel, so they want to make it right. Which all felt like an amped-up, fists-ready, we've-been-talking-and-don't-want-to-give-an-inch argument starter.

This is my first negative review of any place. So, for YOUR SAKE, don't patronize this motel the next time you go to Idaho. I'm so beyond disappointed. It would not have taken much for them to have made this a positive experience, instead it was a horrible experience.

Let me say that the housekeeping ladies were incredibly nice and accommodating. But, the owners take their patrons for granted and make you feel that you are a dime a dozen; they could kick you out for asking for an extra bar of soap, because "millions" of people are on the phone ready to take your place.

  • Stayed: June 2010, traveled with family
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4  Thank arzabud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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