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Reviewed October 12, 2010

Very nice, clean and quiet motel almost across the street from the Lava Hot Springs. However, upon checkin, we noticed the bed was double sized instead of the queen sized bed we had booked for. Upon notifying the front desk, they had the gall in saying it was an "older queen sized bed" !!! Since this motel looked to be all booked up for the night, we didn't pursue in trying to get another room with a genuine queen sized bed. Upon checking out the next morning, I saw a couple of rooms were opened up due to being cleaned up by the maids. Well, lo and behold, these two rooms did indeed have queen sized beds ! So, I didn't appreciate being lied to by the hotel front desk person about the so-called queen sized bed. If you book a room here, be sure to tell them you don't want a bed that is an "older queen sized bed". Despite this problem, I would stay at this place again as it really was clean and convenient to being so close to the hot springs pools.

  • Stayed: September 2010, traveled as a couple
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1  Thank ckingbiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2010

I still don't know how they justify the SPA in their name. It was a typical motel: small, drive up and park in front of your room, bed, bathroom, tv. Our first day we noticed that the old, antiquated air conditioner blew hot air when you adjusted the dial to A/C. When you moved the dial to HEAT it also blew HOT AIR. So your choices were hot air, hot air, hotter air, or fan. We told the office staff (who we later found out were the owners) and they came to "fix it".

Apparently "fix it" at this motel means to give you an old oscillating fan with a hole in the front (perfect to slice off little fingers) and tell you to open the window. Oh, you mean the window that all of the people staying at the RV park right behind our room walk by every 10 seconds? Awesome. And completely safe. And not at all loud when the fireworks start at 10:30 pm.

They still had not fixed the issue by the next EVENING and lamely offered $20 as compensation because "that is how much it would cost to go into Pocatello to get a new unit." First of all, not my problem. Second of all, why didn't you do that YESTERDAY or at least earlier that Saturday night?

And then they tell us that the people before us never complained about the air conditioning. Nobody else ever mentioned that it was broken--that ancient, noisy, multiple-decades-old cooling unit. Also that "a million people had called" that weekend willing to take any room from them. But they are so upstanding that they let us stay. And they know that we could email 1000 people and tell them to never come to this motel, so they want to make it right. Which all felt like an amped-up, fists-ready, we've-been-talking-and-don't-want-to-give-an-inch argument starter.

This is my first negative review of any place. So, for YOUR SAKE, don't patronize this motel the next time you go to Idaho. I'm so beyond disappointed. It would not have taken much for them to have made this a positive experience, instead it was a horrible experience.

Let me say that the housekeeping ladies were incredibly nice and accommodating. But, the owners take their patrons for granted and make you feel that you are a dime a dozen; they could kick you out for asking for an extra bar of soap, because "millions" of people are on the phone ready to take your place.

  • Stayed: June 2010, traveled with family
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4  Thank arzabud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2007

We stayed one night at the Lava Spa Motel and found the place to be very clean and quiet. The lodging choices in this town seem to be somewhat sketchy and the place that we had reserved dropped the ball so we were very happy to find this quiet and clean room in a secure courtyard setting.

  • Stayed: October 2007, traveled as a couple
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3  Thank BigforkMoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2017 via mobile
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Stayed: September 2017, traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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