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“Not great, but nice enough” 3 of 5 bubbles
Review of BEST WESTERN Tyrolean Lodge

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BEST WESTERN Tyrolean Lodge
Ranked #2 of 10 Hotels in Ketchum
Certificate of Excellence
Bremerton, Washington, United States
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Not great, but nice enough”
3 of 5 bubbles Reviewed August 26, 2013

Reasonable hotel within easy walking to downtown or the ski lifts. Rooms are small, somewhat plain, but okay. They will NOT clean your room if you have a dog, though. You have to be present when the maids come by to have your room cleaned. We were out during that time of day, so missed them. Simple breakfast available for free (no bacon, dang it!). Split level building with no elevator (for the disabled), but only a few steps up or down. Narrow hallways. Mid-summer rates were around $195 with a dog. Front desk very helpful, but not there late evenings till 8am or so.

  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Joel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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364 reviews from our community

Traveler rating
    152
    137
    47
    20
    8
See reviews for
84
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Stanwood, United States
1 review
3 of 5 bubbles Reviewed August 15, 2013

The Tyrolean Lodge is a pretty simple place. It has a lot going for it though. It is very clean, the staff is very nice and it is within easy (4 -5 block) walking distance to downtown. At the same time it is at the end of town and there is nothing between it and the River Run lifts. Nice views on that side. Pool is small but clean and breakfast is pretty good. It is one of the least expensive accommodations in what is an expensive place and is a great value as such.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ketchum, ID, United States
2 reviews
1 of 5 bubbles Reviewed August 13, 2013

I realize this was not Best Western's fault but the long story short here is my Father declined to travel to Ketchum ID for our stay there for my Uncle's 60th wedding anniversary on 2-3 Aug 2013 & I reminded him to cancel his reservation that my Mom had made before she passed away 2 Jul. My spouse & I rode over 400 miles & arrived only to find that the staff there had CANCELLED all reservations under the same last name. I was informed that "RICK" had cancelled this reservation on 1 Aug, which of course, I never did. Why would I cancel a reservation I'd made since Mar 2013 for a planned family function? This can only highlight the total, complete & utter incompetence of the staff there because my Dad & I don't have the same first name. How anyone of any reasonable intelligence could have done this is way beyond imagining. Perhaps the next unlucky couple will avoid having to experience such inept, insipid & horrible customer service. How the staff here managed to cancel our reservation (despite the fact that my Dad called on the telephone with a reservation confirmation number to cancel his reservation) is again, completely beyond imagining. I cannot decide nor determine if they're of less than average intelligence, stupid, or merely do not care. I have traveled for both business & personal reasons for over the last 30 plus years & this has to be the worst example of “customer service” I have ever experienced. Rick Bartolic, Major, USAF (ret)

  • Stayed August 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Rick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
quadro1, General Manager at BEST WESTERN Tyrolean Lodge, responded to this review, August 15, 2013
On behalf of our entire team, I would like apologize for the frustrating experience regarding your cancelled reservation. It appears that our mistake has become rather personal in nature for you and do apologize . Despite the difficult situation, I am pleased that our staff was able to correct the problem and upgrade you to a family suite. I realize that you are upset about this. We do make mistakes from time to time and feel poorly that this happened to you.

Again, as this seems to have affected you on a personal level, I welcome the chance to speak to you regarding this matter. Please contact me at 208-726-5336.

Sincerely,

Thomas F. Cahill
General Manager
Best Western Tyrolean Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ST. Louis, United States
1 review
5 of 5 bubbles Reviewed August 12, 2013

Decided last minute to stay an extra night in Sun Valley after my conference wrapped up. Great place to stay right next to the bottom of Bald Mountain. Not right next to any restaurants, but easy walk to all of the downtown Ketchum shops and restaurants.

  • Stayed August 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PORTER RANCH, United States
1 review
2 of 5 bubbles Reviewed August 5, 2013

This Best Western in Tyrolean Lodge -(In Ketchum , Idaho) that my husband and I stayed at was not so clean and too much noise from the hallway and upstairs. Maid service was poor. We will NEVER stay here again!!!

  • Stayed August 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flat Rock, MI, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed August 4, 2013

We stayed in twelve Best Westerns over thirteen days and this stay was by far our favorite. The staff extremely accommodating from the moment we arrived. They recommended a perfect restaurant for dinner. The staff put us on the ground floor so we could be near our motorcycles. The staff assisted with laundry service.

  • Stayed July 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrollton, Texas
1 review
1 of 5 bubbles Reviewed July 31, 2013

How the housekeeping staff could have prepared our room without protective masks is beyond belief. Further, they should have told management about the substandard conditions and not rented the room. Our room was a potential health hazard. Beware!

  • Stayed July 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Liz B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
quadro1, General Manager at BEST WESTERN Tyrolean Lodge, responded to this review, August 2, 2013
We do apologize that this incident occurred; a foul smell in a guestroom is not what one expects when they check into a room at our hotel. This was unfortunate. Consequently, we did move the guest immediately to another room. I spoke to the guest twice about the issue while they were here. I responded to a Best Western guest survey from the guest and refunded their nights stay. I want to assure those that stay at this hotel, that if there is a problem, we will correct it.

Thomas F. Cahill
General Manager
Best Western Tyrolean Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Tyrolean Lodge

Property: BEST WESTERN Tyrolean Lodge
Address: 260 Cottonwood St., Ketchum, ID 83340
Phone Number:
Location: United States > Idaho > Ketchum
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool
Hotel Style:
Ranked #2 of 10 Hotels in Ketchum
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Tyrolean Lodge 2.5*
Number of rooms: 52
Official Description (provided by the hotel):
The Tyrolean Lodge has the best location in Ketchum. This beautiful Austrian style Lodge is nestled in the Sawtooth Mountains and located within walking distance to the base of the World Famous Bald Mountain River Run Lodge. Situated in a quiet residential neighborhood with breathtaking Mountain View Rooms. You are just a few steps from the bike path, and yet a ten minute walk puts you in the heart of downtown Ketchum. Featuring shopping, art galleries, dining, dancing, nightlife, many yearly festivals and sporting competitions. Surrounded by the Sawtooth National Forest, you will find that hiking, biking, golfing, fishing, horseback riding and rafting are all within your reach. Reflecting the active outdoor lifestyle of the Sun Valley/Ketchum area. Our hotel incorporates today's amenities like free WIFI in room fridges and 42" flat screen TV's with DirectTV programing and HBO movie channels, while maintaining the original Austrian decor. We invite you to step back into the classic, old-world charm of the BEST WESTERN Tyrolean Lodge. We look forward to visiting with you and your family on your next trip to the Sun Valley/Ketchum area. Enjoy your stay. ... more   less 
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Also Known As:
Best Western Tyrolean Hotel Ketchum
Best Western Ketchum
Ketchum Best Western
BEST WESTERN Tyrolean Lodge Ketchum, Idaho

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