My fiancée and I stayed at this hotel. We were traveling from Spokane to the Silvervalley and we were going to stay in Coeur D' Alane because of the summer time every motel we tried was full so we decided just to go on. We finally came to a motel in Kellogg. We checked into our room which was just a plain room nothing spectacular, but with arriving close to midnight we really didn't need anything to special. The only complaint I had a first was that there were very little available plug-ins. The TV and VCR was plugged into one outlet, the mini fridge and clock was plugged into the other. The only available plug in was clear across the room by the sink. I unplugged the fridge to be able to charge my phone over night. I then plugged it in and tried to put something in the microwave but realized that it wasn’t plugged in. I then unplugged the clock and plugged the microwave in. We checked out by 10:30 which check out was 11:00. Upon checking my bank account on the following Monday I noticed that I was charged an extra $25. I called that night and was told to call back in the morning and speak with the manager. I called back at 7:30 and gave the lady my name. She told me that I was overcharged because there was a power strip cord missing from the room. I told her that there was no power strip cord in the re when we arrived that is why I had to unplug and plug in the appliances. She told me that there is one guy that rents that room on a normal basis and that he left for the weekend and we were the first ones to rent it. So I had to of been us that took it. I again told her that it wasn’t there and she told me that she stripped the room and it was there when she did it. I told her that if I wanted to steal something it wouldn’t have been a power cord that I could have bought for less than the $25 she was charging me for and she said it was $50 and it had a battery power back up on it. I told her that that proves that I didn’t take it because I didn’t even know it was an expensive one. She told me that there was nothing she could do because it was there and now it isn’t!
On the service part of the question I picked not sure because our service turned out great the lady that checked me in was very friendly and kind very bubbly, but the lady that I had to deal with on the phone wasn't very kind at all and wasn't even willing to look into the situation like maybe a made removed the cord or something. I really hate for one bad apple to spoile the bunch but she did it for us and we will not return.
- Also Known As:
- Silverhorn Motor Inn Kellogg, Idaho