My wife and I reserved a room for 3 nights while we were visiting Yellowstone National Park. The morning after the first night, we got a call regarding a family member in critical condition and had to rush back to Seattle. Carl wasn't available when we checked out, however we were told that we would be reimbursed for the other 2 nights as soon as he came in. Four days later and Carl hasn't even had the courtesy to call. We've called 5 times, and left 3 voice mails, but have consistently been told that he is not available. Based on their vague answers, it's all too obvious that the front staff are lying for him. He hides behind his employees in order to avoid people who have legitimate complaints and will not reimburse people even when they have a family emergency. He's a coward and has no class.
- Also Known As:
- Ponds Hotel Island Park
- Ponds Lodge Island Park, Idaho