This hotel is on the east side of Idaho Falls, close to Ammon. It is not close to the freeway or the falls on the Snake River, but it is close to the mall, good restaurants, movie theater and other family entertainment. We spent the weekend here and we were not disappointed. First impression was the friendly front desk guy. Our check-in was fast. The room was spacious, although I think they sacrificed some bathroom space to make the rest of the room larger. Everything in the room was clean and in working order. The furnishings are a step up from most chain hotels.
Beds were comfortable, TV and free wi-fi internet worked. Heating and air conditioner worked. The complimentary breakfast was good. They offer a good variety of continental breakfast items... muffins, bagels, cold cereal, etc. but also have hot items that were different each day... biscuits and gravy, bacon, fried potatoes, etc.
My biggest complaint was the pool. It was frigid when we were there. I wanted to take my kids swimming but it was miserable so we just sat in the hot tub (which wasn't all that hot).
The other complaint, which was quickly resolved by the staff, was that I was charged twice for the room. I prepaid online at hamptoninn.com (not priceline or hotels.com) and then they also charged my card when I checked out. Apparently someone didn't follow the correct procedures with a prepaid reservation. I called and talked to the accounting person at the hotel and the charge was reversed. Initially she told me it would take 3-5 days for the credit to show up, but she went the extra mile and actually called my bank and did whatever she had to do to get the credit on my account the same day. Maybe because I used a debit card... I'm not sure.
And, my room key would not open the side entrance so I had to use the main entrance. I never asked hotel staff about that, so perhaps a new key would have taken care of that.
Overall... good experience, good hotel, friendly staff. I would stay here again.
- Official Description (provided by the hotel):
- Walking distance from fine shopping and dining at the Grand Teton Mall, the Hampton Inn Idaho Falls hotel gives you easy access to many local businesses, restaurants and popular local attractions. With both Yellowstone National Park and Jackson Hole Mountain Resort just a couple hours drive away, the hotel is the perfect starting point to begin your outdoor adventures. Great-value amenities including free WiFi, free hot breakfast, business center, suite shop, fitness center and indoor pool/whirlpool. 100% Hampton Guarantee. ... more less
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- Also Known As:
- Hampton Inn Idaho Falls Hotel Idaho Falls
- Idaho Falls Hampton Inn