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“Holiday inn at idaho falls idaho” 5 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Idaho Falls

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Holiday Inn Express Hotel & Suites Idaho Falls
Ranked #10 of 23 Hotels in Idaho Falls
Certificate of Excellence
Duluth, Georgia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Holiday inn at idaho falls idaho”
5 of 5 bubbles Reviewed October 17, 2013

We want to thank the entire staff at this location for their caring attitude and everyone we encountered for their kindness. We would especially like to acknowledge " Melanie" the manager for all she did for us and her concerns. She went over and beyond to assist us any way she could to make us comfortable. The hotel is a five star in our opinion. Rooms are clean and comfortable and hotel is quiet. Convenient to all restaurants, grocery store and the mall. Breakfast was very good and nice selection of breakfast items. Again, please thank Melanie for her caring attitude and sincere concern
The Zimmerman family

  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jerry Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnTrusted, Public Relations Manager at Holiday Inn Express Hotel & Suites Idaho Falls, responded to this review, October 28, 2013
Zimmerman Family- thank you so much for your kind review of the Holiday Inn Express Idaho Falls and our wonderful General Manager, Melanie Murdock. It is always a treat when our guests leave such great reviews and kind words about our employees and managers. We truly appreciate our guests and would love to see your family again in Idaho Falls. Thanks again for allowing us to host your family.
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259 reviews from our community

Traveler rating
    173
    64
    13
    5
    4
See reviews for
81
62
18
49
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Boise, Idaho
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 5, 2013

Its been a while since I have stayed here, however it always feels like home. One thing that is disappointing as I found out after checking in is that Linden and Susanne are no longer here. WHAT is up with that? These were the best two employees I have ever come across during my stays at any hotel. Linden seemed to be at the hotel 24/7 he was there upon check in, at night and upon check out and always said it was his home and always showed how much he cared about his guests and his work. Susanne was always there during the morning and evenings both employees which new me on a first name basis and treated me as family. I will always stay at this hotel when I go to Idaho Falls however it will not be the same with out these two employees. Thank you Linden and Susanne best wishes to you both.

Room Tip: my favorite rooms are 301, 235,101,135 all corner suites, 2 windows very large. room 221 whirlpool s...
See more room tips
  • Stayed September 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank CJ J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnTrusted, Public Relations Manager at Holiday Inn Express Hotel & Suites Idaho Falls, responded to this review, October 8, 2013
CJ thank you so much for your kind review of the Holiday Inn Express. We love that Linden and Susanne made your stays so memorable. Linden has moved on to work with our central reservation and guest service department for IHG, which was a very exciting career move for him. Susanne decided to retire so she could serve a mission for her church. We miss both of them dearly and hope you will continue to enjoy your stays with us in Idaho Falls. If you ever need anything, please stop by and say hi- we look forward to your next stay!

Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland Oregon
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed September 23, 2013

We stopped on our way to Grand Tetons. Hotel is a little ways off the highway, but in a good location as there are many restaurants and hotel is in great shape. The staff was especially nice and helpful. And, the consistency of Holiday Inn Express hotels is a welcomed relief at the end of a long day.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank joanzsher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnTrusted, Public Relations Manager at Holiday Inn Express Hotel & Suites Idaho Falls, responded to this review, October 8, 2013
Thank you so much for reviewing the Holiday Inn Express. We hope you enjoyed your travels to the Grand Tetons and would love to see you again in Idaho Falls- Thanks for being our guest!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 10, 2013 via mobile

This hotel is super clean and the rooms are very comfortable!! They are a little pricey, but for what you get... Its worth the $$. Breakfast was awesome and the attendants were very nice!!! It was also awesome that they had highchairs for babies in the dining area. Keep up the great work HIEH & S Idaho Falls!!

  • Stayed August 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank idahomommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnTrusted, Public Relations Manager at Holiday Inn Express Hotel & Suites Idaho Falls, responded to this review, October 8, 2013
Thank you for your great review of our hotel in Idaho Falls. We are glad that you were able to enjoy so many of our amenities and that the high chair was of great use! We would love to see you again and appreciate you being our guest- thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Level Contributor
100 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed September 5, 2013 via mobile

Service was great. Upon check in I asked if they were having more cookies made and the girl at the front desk made me a whole new batch just for me. And the sad part is I ate them all. Will be back for sure.

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank luvtotravel2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnTrusted, Public Relations Manager at Holiday Inn Express Hotel & Suites Idaho Falls, responded to this review, October 8, 2013
Thank you for your great review- we will make sure to pass it along to our front desk team. Glad you enjoyed the cookie...or cookies. Don't worry we will have more on your next visit to Idaho Falls- thanks again for being our guest!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
90 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed August 15, 2013 via mobile

Stayed here on the way back from Yellowstone to SLC. Seems to be a very new hotel, nice and clean. Requested a top floor room in a quiet area and that is exactly what I got. Typical Express breakfast which is fine with me and they provide cheese & crackers and cookies in the afternoon. Only negative might be the price, I thought it was maybe $10-$20 to high. Would stay here again. if in area.

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank remarcm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnTrusted, Public Relations Manager at Holiday Inn Express Hotel & Suites Idaho Falls, responded to this review, September 1, 2013
Thank you so much for taking the time to write a review of our property in Idaho Falls. We were happy to accommodate your requests and are delighted to hear that your stay went well! We hope to see you again at the Holiday Inn Express- thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Visalia, California
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed July 28, 2013

We stayed at the Holiday Inn Express in late July and I must say I was disappointed. The location is way off the highway and you have to drive through town to get to it. Check-in was quick and the staff was friendly. We were given a first floor room which we should not have taken as "Big Foot" must have been staying above us. You could hear the person walking back and forth in their room which they did between 11 pm and 5 am.

The bathroom floor was wet from the dripping shower curtain and the wall hair drier had a long hair curled around the handle (my wife was less than thrilled). We were in a corner room so we had two window and had to fight to get the curtains to close.

A hot breakfast was included and it included the usual item (hot and cold). It was tasty and the staff was friendly.

Room Tip: Do not take a first floor room!
See more room tips
  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Steve D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Idaho Falls, responded to this review, August 13, 2013
Dear Steve D,

Thank you for taking the time to post a review of our property. I am happy that the breakfast served suited your liking and you found our staff to be friendly. I am sorry that the condition of the bathroom facility was a disappointment. We take all reviews negative or positive very seriously and your feedback will help us improve for our next guest or your next visit.

Despite the dissatisfaction, I hope you give us another chance to host you again in the future.

Regards,

Pam G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Idaho Falls

Property: Holiday Inn Express Hotel & Suites Idaho Falls
Address: 2270 Channing Way, Idaho Falls, ID 83404
Phone Number:
Location: United States > Idaho > Idaho Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Romantic Hotel in Idaho Falls
#11 Business Hotel in Idaho Falls
#11 Family Hotel in Idaho Falls
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Idaho Falls 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
The Holiday Inn Express & Suites in Idaho Falls is located on the East side of Idaho Falls.The Grand Teton Mall, Eastern Idaho Regional Medical Center, and Mountain View Hospital are all within walking distance. Our location is ideal for just about everyone! We are surrounded by several great restaurants and entertainment, such as the Edwards Grand 14 screen theater, TSR raceway and Gameworld. We are just a short distance drive to the beautiful Idaho Falls Snake River Falls, the Idaho Falls LDS Temple, Eastern Idaho Technical College EITC, BYU Idaho, Mountain River Ranch, Heise Hot Springs, and the Idaho National Laboratory. If you're looking for an adventure then spend the day at Yellowstone Bear World, the Craters of the Moon State Park, Yellowstone National Park, Grand Targhee, the Grand Teton National Park, and Jackson Hole Wyoming. Our hotel features include: complimentary Express Start Hot Breakfast Bar, 24-hour indoor pool and spa, free high speed Internet access wired and wireless, and a Fitness center on site along with free passes to Apple Athletic Club. Visit Idaho Falls, Idaho and Stay Smart at the Holiday Inn Express & Suites. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Idaho Falls
Holiday Inn Express Idaho Falls
Holiday Inn Idaho Falls
Idaho Falls Holiday Inn

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