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“Service Extraordinaire!” 5 of 5 bubbles
Review of Sleep Inn & Suites

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Sleep Inn & Suites
Ranked #2 of 23 Hotels in Idaho Falls
Certificate of Excellence
GreenLeadersSilver level
Red Deer, Canada
Level Contributor
125 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Service Extraordinaire!”
5 of 5 bubbles Reviewed February 11, 2013

The title of my review says it all! This is only one of the few times I rate a hotel as a 5. And this is the second time for this hotel. In addition to the excellence exhibited by all staff, the hotel itself is a shining example of what all hotels should be like. Clean to a fault, comfortable and quiet. And even though we usually arrive late, the kitchen has hot soups and other foods available. After a long day of driving something to eat and drink is very much appreciated. After a good nights sleep, it is great to get up to a great breakfast, lots of choices. Oh yes, I should mention the Wi-fi, solid!! And fast!
Again thanks to all the staff. See you again!

A comment: If using a GPS it may not show the hotel exactly where it is, however you can see it off to the right from i-15 going south.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Caser41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Director of Sales at Sleep Inn & Suites, responded to this review, February 19, 2013
Thanks for staying with us and taking the time to write a review. We are working to get the GPS issue resolved and would like to note, for others who might read this review, that Google Maps and Google Navigation will get you here. Garmin and a few other navigators have yet to post updated maps including our hotel. That's one of the obstacles we face being so new. Again, thanks for staying with us, Caser41. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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681 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Boise, Idaho
1 review
5 of 5 bubbles Reviewed February 2, 2013

Best Hotel customer service I ever had. They even called me that same evening when I was home that I left my iPhone charger in the room! But the best of all...was their WiFi. I got a constant 8-10mb speed anywhere in the hotel, including my room. This is very important to me. Most hotels' WiFi sucks! I can work, stream and do whatever I want without any hick-ups on all of my work, but more importantly toys. Laptops, iPhone, iPad. But again, great service, they make it feel very welcome and that they care about you and your stay. See you guys in a couple of weeks. Thank you!

  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Maurice V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Director of Sales at Sleep Inn & Suites, responded to this review, February 19, 2013
Thanks for your review, Maurice V. Our internet is pretty fantastic. We have redundant connections through Cable One and Century Link. We also have a T-9 connection. It's important to us that our guests have all the bandwidth they need to work or play while they're here. Also, I have passed your review along to our housekeeping staff. They take great pride in returning lost items to our guests as quickly and conveniently as possible.

We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
1 review
5 of 5 bubbles Reviewed January 24, 2013

The staff here turned a unfortunate event into a memorable experience!

We had just spent 12 hours on the road on our way home from Christmas Holidays visiting family. Wouldn't you know it, the car starts acting up when we only have 3 hours to go. We pulled off I-15 and the folks at Sleep Inn came to the rescue!

We were checked in quickly, including a corporate discount even though I didn't have my work badge with me. The room was clean (my wife is a big germaphobe). They even had a complimentary dinner (warm soup really hit the spot on an icy evening).

The kids left their swim suits at Grandma's, so the staff called WalMart to see if they had suits in the kids sizes. No luck, so they let us use a few loaner suits. The kids had the greatest time.

The staff got me in contact with the local dealership to get the car sorted. They even have a shuttle that took me to the dealership to save a very cold walk.

We enjoyed the complimentary breakfast and the pool again. They even let us stay past checkout time since the car wasn't quite done.

Thank you Sleep Inn staff! Treating people like people makes a huge difference.

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brad W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holladay, Utah
Level Contributor
82 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed January 21, 2013

This is the most accommodating hotel I've ever stayed at. We stayed here for a hockey tournament, and had to leave very early for games, they put breakfast out an hour early, and left it out an hour later than usual. The staff went out of their way and were very friendly, add in the evening cookies and I was impressed.

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sketrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
larjoy
Level Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed January 14, 2013

My wife and I stayed here on Jan 13/ 13. Staff were incredible. Thanks David! Incredibly clean and well run and well appointed.We arrived around 6pm, checked in then enjoyed 3 different kinds of soups they offered along with garlic bread etc. David served us fresh baked cookies. It was delicious! Coffee is on 24/7. Dining area was large and clean and bright. Breakfast was amazing.!Cereal, pancakes ,yogurt, muffins, waffles, hard boil and scrambled eggs, sausages, scones, pastries. Too many more to mention. Suffice to say, best we have ever had in any hotel that was included in the price of the room. Superb!!!!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Larry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linden, California, United States
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed January 6, 2013

This hotel was recommended to us. After a long 11 hour drive on snowy and icy roads, we arrived at the hotel very tired and were surprised to find out there was hot soup available for the guests. The staff was incredibly nice and the rooms were warm and clean. After a peaceful night's rest, we woke up to a wonderful breakfast that included a variety of fresh fruit. Very happy with our stay and we will stay here again!

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kelly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Missoula, Montana
1 review
5 of 5 bubbles Reviewed January 3, 2013

We have stayed at this property twice within the last year.Their employees are the friendliest people that we have had the opportunity to work with. Their nightly hot soup and corn bread along with warm cookies are great. After a long day on the road what a pleasure not to have to worry about finding a place to have a hot meal and be able to settle back and relax. The property is very clean and will kept up Nice rooms, good beds, great employees, what more could you want.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Clayton B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sleep Inn & Suites

Property: Sleep Inn & Suites
Address: 3200 Outlet Blvd, Idaho Falls, ID 83402-5529
Phone Number:
Location: United States > Idaho > Idaho Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 23 Hotels in Idaho Falls
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Sleep Inn & Suites 2.5*
Number of rooms: 76
Official Description (provided by the hotel):
Our hotel boasts many amenities that will ensure your comfort and enhance your overall experience while you are here. A well-kept indoor pool and hot-tub facility is available for your use, as well as a fitness room filled with state-of-the-art equipment. A meeting room is available for booking at a nominal rate. Additionally, each room contains a 32" flat-screen television, a coffee maker, miniature fridge, microwave, and a safe for added security. High-speed wireless internet is available in every room. One of our most popular amenities is the delicious hot-buffet breakfast which we offer to each and every guest at no additional charge. Complimentary home-made soup, a salad bar, gourmet cookies, and fresh-baked corn bread/garlic bread are also available to all guests every evening between 6pm and 9pm. The rooms in our hotel are well-appointed and modern. Our standards of cleanliness and comfort are second to none, and we are proud to offer our guests a good night's rest on the renowned Simmons "Beauty Rest" mattresses that are featured in every room and suite. The location of Sleep Inn and Suites, Idaho Falls, provides easy access to many points of interest and attractions in the South-East Idaho area. The Museum of Idaho, Riot Zone Fun Park/Ice Arena, the beautiful Snake River, Idaho Falls Green Belt, and the LDS temple are all within five miles of our hotel. Yellowstone National Park, the Kelly Canyon Ski Resort, Craters of the Moon National Park, Grand Teton National Park, and Lava Hot Springs are also nearby (all less than a two-hour drive from the hotel). ... more   less 
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