We have been twice before and loved it. First two times were clean and not that busy.
I oversold the experience to my family, 12 of us went today. We still had fun, but what a drastically different experience. Maybe because it was family day?
Pros: reception staff are friendly and helpful, professional. Staff attentive to keeping walk ways clear of ice. The fruit bowl is consistently amazingly fresh and delicious! Relatives enjoyed the steam room and fresh water to drink. So nice that you provide goggles! The pool mats are very high quality and soft.
Cons: oh my gosh it was packed today! Crazy packed. Lines to use toilet and showers, we had to skip the shower. Really hard to use the locker room with that many people, and no privacy when the two toilets and two showers are booked.
Could barely hear the music....
It just felt dirty in places, which is out of place for such a pretty place. Grime and grit on the floors in women's locker, hairs in shower on the dispensers. Unfortunately people that leave are not great at picking up their garbage and leave it all around pool, so waitstaff can't tell what is still being drank out of (you need a system to help people with this) I did ask the waitstaff to clear out the 10+ used cups in our area before all of OUR drinks came.
Our group ordered probably 11 mochas. You really need quality control with the mochas. One of the cups was an inch of liquid and the rest foam. I was there 4 hours. The first mocha was great, second one had so much syrup it was actually gross.
It wouldn't hurt the pool waitstaff to smile once in awhile, especially when taking orders.
We used pool goggles and yuck lots of floaties in the water.
The pool wasn't as hot as the last two times. Upon inquiring, I learned its because it's all natural and the earth temps fluctuate.
I don't mean to nitpick, but if you are going to market yourself as luxury you need a tighter leash on quality control.
Please also strategize on crowd control. Maybe the rates are higher for folks that stay there all day and crowd up the later time slots? Or you pay more for earlier time slots? Way too crowded today.
We will come back, but not on a Sunday.
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