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“A real shame: great location spoilt by terrible service and food”

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Hotel Excelsior Venice
Ranked #11 of 33 Hotels in Lido di Venezia
London
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“A real shame: great location spoilt by terrible service and food”
Reviewed September 28, 2013

What started as a lovely water taxi into the secluded landing dock, being met at reception, and given a great sea view room - was unfortunately spoilt by real ineptitude in the team running it.

The food was appalling and vastly overpriced. The evening meal in the restaurant cost over €200 (included €40 wine) for what essentially was bland, textureless courses that you'd expect from a fast food joint. The staff didn't even know what half of it was. It was so bad, that we cut the meal short, got the bill and left. (and we weren't the only ones).

Service generally was also terrible. Waiters who got the wrong orders at lunch and muttered under their breath. No one even offering to give us cutlery or tea / coffee at the breakfast buffet (which was always cold or luke warm). I had to ask them to fix the wi-fi in my room 4 times before someone bothered to look at it. Mostly calling "guest services" or "reception" from the room ended up in the phone ringing with no one bothering to answer, even at different times of day.

A real shambles. As I said - a great location and room but this hotel is badly run, over-priced, and unfortunately one to avoid.

Room Tip: Sea View deluxe rooms are lovely.
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Phil008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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910 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (139)
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English first
London, United Kingdom
Level 6 Contributor
127 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed September 28, 2013

A special birthday surprise for the wifes 60th,arriving by private motor launch from airport,a wonderful welcome by the Concierge,prompt service and delivery of cases to a beautiful luxury room.
Everything about the hotel oozed comfort and luxury and was not disappointed,
Complimentary launch to St Marks Square and return daily every half hour and so convenient,great to just relax in the evening away from the hubbub of the main land Venice...only downer was that a coffee each for 4 people was Euro 48.00 we thought even for Venice and not in main square this was expensive.
But all in all the whole experience was wonderful...the hotel most definately the ideal place on the Lido for us

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeslieC C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 6 Contributor
108 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed September 28, 2013 via mobile

Excelsior

The Excelsior is an old fashioned 5 star hotel on Venice Lido, with old fashioned values & old fashioned ideas of service. The only problem is the old fashioned attitude to the 21st century. During our 5 day stay & as a business man enjoying a late summer break, it was virtually impossible during the first 3 days to log into the so called 'free wi-fi' in the room. How a 5 star hotel in 2013 anywhere in the world can't get consistent internet access is beyond my understanding & was a constant annoyance.The English speaking TV stations for Brits were BBC World only & then loads of Middle eastern channels. The rooms are very spacious, but lack sufficient plugs & the bathroom in a 5 star should have better lighting & a heated shaving mirror.

We returned to our room after yet another wonderful day in Venice City with no towels in our bathroom & after requesting some, we had to call an hour later & request them again.

On the plus side, the staff were great, the breakfast buffet excellent & the free half hour motor launch service to & from Venice brilliant. The hotel's access right onto the beach was wonderful, however charging €100 a day for a cabana with sun beds (there are no other sun beds on the beach) is a liberty considering the hotel cost.

Another downside are the in-hotel prices especially in the bar - 4 coffees & a small glass of port for €48 is outrageous!



Stayed September 2013, traveled with family
Helpful?
Thank jeffnorthlondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 28, 2013

Building very palatial, nice beach, room large comfortable and clean, staff helpful, but hotel facilities poor. No clock/alarm in room, no ironing board in room, no iron in room, Wi-Fi internet very slow & kept dropping out, computers in business centre either not working or v. slow, no hair dryer in room, average breakfast just serve-yourself buffet style (cold scrambled eggs, orange juice not freshly squeezed) not worth 30 euros, no coffee/tea making facilities in room, only allowed one room key. Area around hotel dead.

We found Santa Maria Elisabetta, a lively bustling pleasant area 15 minutes walk away where all the shops hotels & restaurants are, and also a waterbus station for convenient public transport. Next time we will stay in one of the hotels in that area.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Assoity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Level 5 Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 26, 2013

Our room was magnificent. It appears we were upgraded. Room with a great view. In terms of rooms it was a perfect ten. A couple of things were disappointing. The staff were extremely unfriendly, they just never smiled, the cost of food was extremely pricy and the fact that they charge to take the water taxi to Venice over the dinner hour is insane. But it was nice to be in such a quiet location only 15 minutes away from Venice. They are VERY accommodating at the front desk but everything had a very high price attached to it. One thing that was worth paying for was having the hotel arrange our transportation from the airport.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rosalie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
90 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed September 26, 2013 via mobile

Hotel is very lovely, but it seams that it is needing a little bit of renovation. At least compare to a prices that are high.
Hotel rooms are nice size, but as I can see, they were trying to charge us with drinks that we did not order/drink. So, be carefull before paying.

Great thing is every 30 min hotel boat that goes to Venece.

Helpful?
Thank MaksimirDuda
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
London
Level 6 Contributor
104 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
Reviewed September 23, 2013

I have stayed at the Excelsior for many years and in a strange way one of the nicest things about it is that very little changes. It's like stepping back in time. However, improvements ARE being made such as some rooms having bathrooms updated with modern showers (baths having been removed) and a brand new gym with up to date equipment. If I have any complaints it is the outrageous price of food and drink, the former being of very average quality.

Room Tip: Insist on a sea facing room with balcony
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travel-agent-boris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Excelsior Venice

Property: Hotel Excelsior Venice
Address: Lungomare Guglielmo Marconi 41, 30126 Lido di Venezia, Italy
Location: Italy > Veneto > Province of Venice > City of Venice > Lido di Venezia
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#5 On the Beach Hotel in Lido di Venezia
#9 Luxury Hotel in Lido di Venezia
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Excelsior Venice 5*
Number of rooms: 197
Official Description (provided by the hotel):
Located right on Venice Lido beach, the Hotel Excelsior is a masterpiece of Venetian architecture dating back to the early 1900. An exclusive 5 star Deluxe Resort, of Moorish style and recalling a fabulous Venetian Renaissance palace, the Hotel Excelsior is ideal for family holidays, romantic getaways, conferences or special events in Venice.Stunning halls overlooking the sea, highly creative, contemporary Italian cuisine and competent, skilled staff, become ingredients of the hotel’s recognition and awareness among the best wedding and special events locations. Welcome to the Hotel Excelsior, for more than one century the best match of luxury, history, tradition with comfort and service, carefully built around you. ... more   less 
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Also Known As:
Westin Excelsior Venice Lido Hotel
Westin Venice
Venice Westin
Hotel Excelsior Venice Province Of Venice, Italy

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