What started as a lovely water taxi into the secluded landing dock, being met at reception, and given a great sea view room - was unfortunately spoilt by real ineptitude in the team running it.
The food was appalling and vastly overpriced. The evening meal in the restaurant cost over €200 (included €40 wine) for what essentially was bland, textureless courses that you'd expect from a fast food joint. The staff didn't even know what half of it was. It was so bad, that we cut the meal short, got the bill and left. (and we weren't the only ones).
Service generally was also terrible. Waiters who got the wrong orders at lunch and muttered under their breath. No one even offering to give us cutlery or tea / coffee at the breakfast buffet (which was always cold or luke warm). I had to ask them to fix the wi-fi in my room 4 times before someone bothered to look at it. Mostly calling "guest services" or "reception" from the room ended up in the phone ringing with no one bothering to answer, even at different times of day.
A real shambles. As I said - a great location and room but this hotel is badly run, over-priced, and unfortunately one to avoid.
- Official Description (provided by the hotel):
- Located right on Venice Lido beach, the Hotel Excelsior is a masterpiece of Venetian architecture dating back to the early 1900. An exclusive 5 star Deluxe Resort, of Moorish style and recalling a fabulous Venetian Renaissance palace, the Hotel Excelsior is ideal for family holidays, romantic getaways, conferences or special events in Venice.Stunning halls overlooking the sea, highly creative, contemporary Italian cuisine and competent, skilled staff, become ingredients of the hotel’s recognition and awareness among the best wedding and special events locations. Welcome to the Hotel Excelsior, for more than one century the best match of luxury, history, tradition with comfort and service, carefully built around you. ... more less
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- Also Known As:
- Westin Excelsior Venice Lido Hotel
- Westin Venice
- Venice Westin
- Hotel Excelsior Venice Province Of Venice, Italy