Very recently we stayed in this Lido hotel. We were with an Insight tour group---please note the use of the word “group” as opposed to a couple.
To say we were annoyed at the arrogance, actually closer to downright rudeness, as displayed by the staff we interacted with is an understatement.
Our room was adequate though we had a chair that was so worn and tatty it had holes in the upholstery and for our first night we had no towels and we were too tired to request them to be brought up.
The staff who were among the worst “offenders” were 3, I repeat 3 different Concierges. There were no smiles or any sort of welcoming body language and indeed when we cheerily bade a “Buon giorno!” albeit with an Australian accent we both thought the concierge concerned was deaf. He ignored us!! Consequently we spoke in much louder voices than normal. The first 2 concierges that we dealt with did what was asked of them with efficiency but their arrogant attitude instantly made our hackles rise. But the top prize is equally shared by the last Concierge we had the misfortune to ask a question of and the breakfast Maître D'.The last morning we were in the hotel these 2 men made very sure we would write this negative review.
Man 1----As stated earlier we were travelling as a group and as such we had become friends.We came down to breakfast and 8 of us put 2 tables together so we could enjoy a last minute chat and meal.The Maître D' was outraged for some unknown reason and when we left the breakfast room was pacing up and down in the corridor outside. So we called out a greeting not once but 3 times and finally on the third time he begrudgingly answered. It was not as if there was a full house and we were taking up room in any way or causing inconvenience to the other 4 diners.
Man 2----As this hotel is very easy to “get lost” in we weren’t sure that we were on the right path to catch our private water taxi to Venice. We ventured up to the Concierges’ desk and again we bade a cheery greeting and queried whether we were in the right spot. A tall grey-haired,blue eyed man frostily answered with one word “yes”, no smile, no greeting,no farewell just “yes”. His attitude was “ How could you possibly not know where the “rank” was--- stupid people".
The lady at the main desk on the day we arrived was great, the porter at the taxi landing was great and the maid who serviced our room was also but the wait-staff mirrored their supervisor’s attitude in that they appeared to hate their tasks.They looked downright miserable.
If we had encountered this level of rudeness in Venice elsewhere we would have assumed this is the Venetian way but no------this establishment was the exception.
Here in Australia staff who work in the hospitality/tourism industry do so because they enjoy working with people. If you don’t then work elsewhere!!
We will NOT be returning.
- Official Description (provided by the hotel):
- With its unique beachfront location overlooking the sparkling Adriatic Sea, the five-star Hotel Excelsior Venice is uniquely positioned to offer guests a tranquil haven just 15-minutes from Venice on one of our courtesy boats. Located on the fashionable Venice Lido beach, Excelsior was built in 1908 and quickly became the ultimate destination for the world’s rich and famous. Today, Hotel Excelsior, with its unique Moorish architecture and enviable beach location, continues to offer guests the same five-star elegance and splendour that has been enjoyed for more than 100 years. ... more less
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- Also Known As:
- Westin Excelsior Venice Lido Hotel
- Westin Venice
- Venice Westin
- Hotel Excelsior Venice Province Of Venice, Italy