We arrived at the hotel after an arduous journey and in the midst of a storm to find our room was overbooked. We had no phone call/email prior to arriving at the reception.
We were put in a taxi to stay in a nearby hotel for our first night of a 3 night stay. Disappointed, I wrote an email to complain. We arrived back at the hotel on the second night of a 3 night stay to find we had been upgraded and there was a bottle of prosecco waiting for us. The breakfast was excellent, the spa enjoyable and the location is excellent for the city and surrounding islands.
I'm disappointed that I had to complain to be offered compensation, but the stay was enjoyable overall
- Official Description (provided by the hotel):
- The Grande Albergo AUSONIA & HUGARIA is a historic residence in Venice with a one-of-a-kind atmosphere with a Thai SPA and wellness center. The hotel is just a few minutes from the dock where the "vaporetto", the local public water-bus transportation, leave every 10 minutes for Saint Mark's Square, the downtown of Venice. The suggestive boat trip is just 10 minutes long and takes you through the Saint Mark's basin.The hotel is a welcoming gem in Liberty style with period furniture, large frescoed halls, perfect for any type of event, a renowned restaurant and rooms with every comfort for a romantic and exclusive stay.Every year, many national and international stars select the Grande Albergo Ausonia & Hungaria for their stay in Lido during the Mostra Internazionale d’Arte Cinematografica (the Venice Film Festival) to appreciate the beauty and charm of the timeless structure and the superior service. ... more less
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- Also Known As:
- Grande Albergo Ausonia And Hungaria Wellness & Spa On Venice Lido Hotel
- Grande Albergo Ausonia & Hungaria Province Of Venice, Italy