After multiple enjoyable stays what seemed like a prime location to enjoy our weekend vs driving to Nevada turned into a nightmare!!! Stayed 03/15/14 with husband, sister, our 9 year old son and 12 year grandson, checked out 03/16/14. They charged my card $50 incidental which they always returned a couple of days later. On 03/17/14 I was alerted by my bank that the hotel had charged my card for another $200. I called hotel immediately spoke to ( front desk operations manager, asking what this was about. She said she was told by housekeeping that there were 2 pillows missing! Unbelievable! I explained that we never took any pillows and she sent me to the housekeeping supervisor who also would not hear me out and insisted that there was no way that the cleaning person could be wrong. Since I have been calling and demanding that they view the cameras in the elevator to prove the allegations On 03/18 the charges were reversed and 03/19 the charges were once again charged! After many calls to the manager and request to speak to the GM, I was told by the Ops manager that we were being red flagged. I have yet to be able to speak to the GM At this point our only recourse is to call the Idaho Human Rights Commission, get an attorney involved. The room was in my husbands name and they are charging my card. I have broken out in shingles over the stress and we are not going to stand for this... This whole ordeal will be exposed in order to red flag them from the scamming someone else. What horrible business practices and maybe they need to do some investigating on the inside if they are missing items. We sure did not need pillows much less at this price!
- Official Description (provided by the hotel):
- Award winning architecture at its best! Hotel service as you want it, 156 full service deluxe guest rooms, indoor heated pool and hot tub, full spa and fitness room. With beautiful mountain views and stunning high country landscape our hotel is located just a scenic two and a half hour drive from Salt Lake City on I-15 and three hours from Yellowstone National Park, Jackson Hole, Wyoming and Sun Valley. The Shoshone Bannock Hotel and Event Center makes your outdoor Idaho getaway convenient and fun! We can be found, just minutes away from Pocatello and Idaho Falls. ... more less
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