My husband and I were on our way to Montana and because I'd stayed at this motel before, booked a room again. Check-in was quick and easy and the desk manager was friendly and helpful. But when we got to our room, we found that the a/c-heater wouldn't work, the freezing compartment of the fridge was totally full of frost, and the shower wouldn't work. We immediately called the front desk and a maintenance man was sent up right away.
However, he couldn't get anything to work either. So the desk manager immediately moved us to an "executive suite" where everything worked. We had hot showers and appreciated the upgraded bed linens, which were very clean.
I had reservations here for our trip back home, and again, the desk manager put us in the executive wing (he recognized my name from before). Everything worked great there, and was also very clean. The only problem was that the teenagers in the room next door were smoking (not allowed). We complained to the front desk about it and it was taken care of.
The motel is old and definitely needs some upgrading, especially the carpets in the hallways and the comforters on the beds. There needs to be better communication between the staff members about which rooms need work.
I was not happy with our original room, but what counted for us is that the manager made it right. I can put up with an error like this (no one told the desk manager that the room was scheduled for an overhaul) so long as we were compensated for it, which we were.
I'm not sure that we'd stay here again, but at least this trip was okay.
- Official Description (provided by the hotel):
- Set in the premiere, year-round resort area of Northern Idaho is the Shilo Inn Suites- Coeur d'Alene. With 139 spacious suites, it's the ideal place to stay for business travelers or vacationing families. The hotel is convenient to local attractions, the Convention Center and is easy to find, located at Exit 12 off Interstate 90. Children 17 and under always stay free with an adult. Dogs welcome with nominal fee. ... more less
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- Also Known As:
- Shilo Inn Coeur d`Alene Hotel Coeur d`Alene
- Shilo Inn Suites - Coeur D'Alene Idaho