Our family of 4 stayed at the Shilou Inn in Coeur D'Alene Idaho from August 18th-August 22nd on a family fun vacation to SilverWood Theme Park. Our family travels extensively and have enjoyed all of the places we have visited. This was our second visit to Coeur D'Alene Idaho and had stayed at another hotel in Spokane Washington the previous year and had an excellent experience. We booked our vacation through Hotwire and were a little leery of the hotel's comments on Trip Advisor, however decided to make the best of it because sometimes have found some of the comments slightly picky.
It took us about 8 hours to drive to Idaho from Vancouver British Columbia so needless to say the kids where slightly restless being in car for so long. When we arrived, there were two families in front of us and we waited patiently for 45 minutes (I understand sometimes issues with other people's rooms can come up). The lady at the front desk was friendly and we requested for a room that was not pet friendly because my husband is allergic to pets. She told us she would put us up on the 4th floor because they don't allow pets up there which was great. When we arrived in the room there was only one king bed. So I went back downstairs I waited again patiently in the line up to ask for a room with 2 beds because that is what I booked through Hotwire. Another 20 minutes went by this time with very rambunctious children running around.
When we got in the room, the room looked like it was in need of renovations but I said "as long as it is clean, it's fine with me." I usually always pull the comforter down because in some hotels they are not always cleaned and to our horror found clumps of hair and an overwhelming amount of food crumbs under the comforter. This time, my husband went down to the front desk to request new sheets. The man who came to our room gave us new sheets and was very nice. We went out for dinner that evening almost 2 hours after checking in and both keypads didn't work when we got back to our room, so again waited at the front desk for new keys. I had a shower that evening to discover a blood stained towel. Again we never complained, there where only 3 towels given to us the entire stay daily so our family shared two towels the first night.
That night tired from the long drive, the alarm in our room was set and went off at 1:00am to what sounded like heavy metal music blasted as loud as it could go. My husband woke up in such a panic that he said whats next the roof is going to cave in? I don't blame the hotel for this because people that previously stayed could have done this by accident. However the next morning at 7:00am I leapt out of bed because someone was banging on the door. The housekeeper said " oh nobody is supposed to be in this room,". I simply pointed to the do not disturb sign on the door. This happened the 3rd morning AGAIN at 7:00am. Housekeeping banging on the door with the do not disturb sign on the door.
For the next 2 days we had ice cold showers and all you could hear coming from our room was my 5 and 6 year old screaming and shivering about the showers. I saw a lady in the elevator with her towel and toiletries and she asked me " did you guys have any hot water?" I said we haven't had any for 2 days! She said she had friends on the 2nd floor that have some and she was going down there to shower. I got smart by the 3rd day and after a long day at Silverwood, decided that we all shower in the evening because there seemed to be hot water at night. Again never complained.
By the last day when it was time to check out I stood there with the keys for about 10 minutes for someone to acknowledge me and the lady at the front desk said just leave them here. She never asked me how my stay was. Probably because people complain to her all the time. So our family laughed about this in the car explaining that this by far has to be the worst experience we have EVER had in a hotel before. I would have never written a letter about this until I just received a charge from Shilou Inn on our credit card for $321.41. When I phoned I was put on hold for 20 minutes and no one could seem to explain what the charge was. I quickly phoned Hotwire and they were able to rectify it promptly. The hotel was already paid for way in advance by Hotwire so it is still a mystery what the charge was.
I got a refund of $298.08 and my credit card was charged $321.41. There is a Canadian exchange rate so I want to make sure my credit card is refunded the full amount. I have phoned the hotel as well at my expense with the long distance charges. I am thoroughly disappointed with the Shilou Inns and would be very hesitant to book with the Shilou Inn chain ever again.
- Official Description (provided by the hotel):
- Set in the premiere, year-round resort area of Northern Idaho is the Shilo Inn Suites- Coeur d'Alene. With 139 spacious suites, it's the ideal place to stay for business travelers or vacationing families. The hotel is convenient to local attractions, the Convention Center and is easy to find, located at Exit 12 off Interstate 90. Children 17 and under always stay free with an adult. Dogs welcome with nominal fee. ... more less
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- Also Known As:
- Shilo Inn Coeur d`Alene Hotel Coeur d`Alene
- Shilo Inn Suites - Coeur D'Alene Idaho