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“Exceeded my expectations!” 4 of 5 bubbles
Review of Shilo Inn Suites - Coeur d'Alene

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Shilo Inn Suites - Coeur d'Alene
Ranked #18 of 22 Hotels in Coeur d'Alene
Camas, Washington
Level Contributor
39 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Exceeded my expectations!”
4 of 5 bubbles Reviewed September 11, 2011

My husband and I spent one night here on our way to Yellowstone. I used the "Preferred Rate" found on their website for a really inexpensive rate. Much to our surprise the room was a huge suite! Microwave, fridge, WiFi, sofa and really comfy bed. Staff was very friendly and typical hotel breakfast was served. There is an indoor pool and exercise room. Shilo Inns is a northwest owned company and I like to patronize businesses which are not huge corporations.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank mawenzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shiloinns, General Manager at Shilo Inn Suites - Coeur d'Alene, responded to this review, September 20, 2011
Dear Mawenzi,

I sincerely appreciate you taking the time to write such a great review about the Coeur d’ Alene Shilo Inn. We do have the largest rooms in Cd’a and every one of our rooms comes with a fridge, microwave, and coffee maker to make our rooms some of the best in town. I’m glad you had a chance to enjoy our 24 hour pool/spa and fitness center. Shilo Inns is the largest privately owned hotel chain in the western United States and we are grateful for patrons like you that support our local businesses. Thank you again for your kind review and I look forward to your next stay with Shilo Inns.

Jamie Garcia
Shilo Inns Coeur d'Alene General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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254 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
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  • Any
English first
everett wa
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed September 4, 2011

We stayed for 3 nights and got a pretty good rate on Expedia. The room was good sized and it was easy for a family of 4 (with 2 tween girls) to get ready. My kids loved the pool and I used the excersize room a few times. We enjoyed the free breakfast and it saved us alot of time and money before we went to Silverwood. There are alot of places to eat close by and the microwave and fridge were put to use. We would stay here again..

  • Stayed August 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Judy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
222 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
3 of 5 bubbles Reviewed August 26, 2011

The hotel is comfortable with huge rooms. The front desk staff was friendly and helpful. It is not a luxury hotel and does not have a good view. But, we were there just overnight and it was fine.

  • Stayed July 2011, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank cjg2901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shiloinns, General Manager at Shilo Inn Suites - Coeur d'Alene, responded to this review, August 30, 2011
I wanted to thank you very much for taking the time to share your most recent stay at the Coeur d’ Alene, Shilo Inn. I’m pleased you were impressed with our spacious clean rooms. Shilo does have the largest size rooms in town that are great for families and guests that like a lot of room for their stay. We are conveniently located off the interstate for easy accessibility for travelers and centrally located in Coeur d’ Alene to make everything in town no longer than a five minute drive. The Shilo staff pride themselves on providing great customer service and always try to go above and beyond to help our guests with their needs. I hope you will stay with us again soon at the Coeur d’ Alene, Shilo Inn, thank you.

Jamie Garcia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia Falls, Montana
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed August 25, 2011

Rooms are large, but outdated. Ours had kind of an odd smell when we first arrive but an open window while we were out for dinner helped with that. Room was clean, but its hard to make an out of date room really sparkle. Beds were ok, pillows were very comfortable. Pool also needs some updates, but the kids enjoyed it. My biggest complaint would be the continental breakfast. Thay serve from 6 to 10. We went in at 845 and they had run out of milk (they sent someone to pick up more, but they never returned in the 30 min. We were there), also ran out of butter for the waffles and then ran out of waffle batter. Only fruit offered was oranges, they had plenty of bagels, but only one toaster and no regular bread. Staff was friendly, but not overly professional.

  • Stayed August 2011
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Aimee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent, Washington
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed August 15, 2011

Really liked the fact that the room had an fridge and stove. Well sized room for a family of 4. Breakfast was chaotic,

  • Stayed August 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Mallard_in_Kent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Okemos, Michigan
Level Contributor
164 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
2 of 5 bubbles Reviewed August 13, 2011

Try not to stay at this dismal place. It is worn out and out of the way . You can find better!

  • Stayed August 2011
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Lawflake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Coeur d'Alene hotels

Chandler, Arizona
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed July 23, 2011

About 3 years ago our family stayed at the Coeur d'Alene Shilo Inn and had a relatively nice stay for our rate, however, this time, my family and I were shocked by how runned down the place was. The carpets were filthy and stretched out and wrinkled, there were stains all over our walls and handprints on the ceiling, the air conditioner unit in the wall was VERY moldy and the bedspreads had stains all over them. Even the doors were torn up and our cards never worked right, always needing reprogramming. The worst part was to odor in the room. It smelled like someone had been smoking in it up until the point we walked in. We are not picky people but our biggest concern with hotels is their cleanliness and if I could rate this in the negative for that I would. We ended up pulling in blankets from the car to put over top of the sheets because nothing looked as though it had been washed.

To top all of this off, the walls were paper thin and between the guests outside smoking and next door banging on the wall at from 10pm to 2am no one got any sleep.

Overall, worst hotel stay of my life....by far.

  • Stayed July 2011, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank mart5381
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shiloinns, General Manager at Shilo Inn Suites - Coeur d'Alene, responded to this review, July 28, 2011
Thank you for taking the time to post your comments on Trip Advisor regarding your experience with the Coeur d’ Alene Shilo Inn. I sincerely apologize that your room and stay weren’t up to Shilo’s standards of cleanliness and affordable excellence. I and my staff pride ourselves on being one of the cleanest hotels in the area and most of our guests continue to stay with us for that same reason. We are a completely non-smoking hotel and enforce a substantial fee if the rooms are smoked in. There is always a staff member available 24 hours a day to assist in making sure other guests are not interrupting your stay or much needed sleep.
Please contact me at any time so that I may have the opportunity to speak with you and correct the issues you had. We truly appreciate your feedback and hope to see you again so that you may experience true Shilo Hospitality & Excellence.

Sincerely,
Jamie Garcia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shilo Inn Suites - Coeur d'Alene

Property: Shilo Inn Suites - Coeur d'Alene
Address: 702 W Appleway, Coeur d'Alene, ID 83814
Location: United States > Idaho > Coeur d'Alene
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 22 Hotels in Coeur d'Alene
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Shilo Inn Suites - Coeur d'Alene 2.5*
Number of rooms: 123
Official Description (provided by the hotel):
Set in the premiere, year-round resort area of Northern Idaho is the Shilo Inn Suites- Coeur d'Alene. With 139 spacious suites, it's the ideal place to stay for business travelers or vacationing families. The hotel is convenient to local attractions, the Convention Center and is easy to find, located at Exit 12 off Interstate 90. Children 17 and under always stay free with an adult. Dogs welcome with nominal fee. ... more   less 
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Also Known As:
Shilo Inn Coeur d`Alene Hotel Coeur d`Alene
Shilo Inn Suites - Coeur D'Alene Idaho

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