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“HORRIBLE Service, Mediocre Food” 1 of 5 bubbles
Review of Bonsai Bistro

Bonsai Bistro
Ranked #53 of 249 Restaurants in Coeur d'Alene
Price range: $15 - $25
Cuisines: Sushi, Asian, Chinese, Japanese
More restaurant details
Restaurant details
Good for: Large groups, Special occasions, Romantic, Scenic view, Kids, Families with children
Dining options: Lunch, Dinner, Full Bar, Parking Available, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible
Description: Bonsai Bistro is located across the street from the Resort is an upscale Pan-Asian restaurant with a world class sushi bar. Great lake views to include front row seating to events on the lake. Separate lower dining room with a 4000 gallon koi and turtle pond. Water features flow through an outdoor garden during summer months.
Cranbrook, Canada
Level Contributor
26 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
“HORRIBLE Service, Mediocre Food”
1 of 5 bubbles Reviewed July 3, 2013

My boyfriend and I were staying across the street at the coeur d'alene resort which was spectacular and saw the bonzai bistro across the street and tried it out. What a mistake that was. We walked in later on in evening and I asked the girl at door if we were coming in too late and she said, "oh no, your fine." When we got to our table we ordered a bottle of wine and 2 sushi rolls for an appetizer and took a little while, about 15 min, before we ordered our entrees to share. Well...our appies came out and we started to take our first bites into them and just as that was happening, our entrees came out two seconds later. They said that the sushi side was backed up....but we would have gladly waited had they timed out our appy and entrees properly. Not only that, but the server hardly ever came over and never did the usual pouring of the wine that you would expect in a nicer place and I was gunna brush it all of, until she came by and dropped off our bill when we had barely started eating our entrees!!! I was FURIOUS!! Since my boyfriend and I work in the industry, we know that it is incredibly rude to drop off the bill when we are in the middle of eating and not even ask or offer us dessert of coffees or last call....etc. We would never have come in if they told us they were close to closing. We were the last in her section it seemed and it was more important for her to go home since she dropped off our bill in the middle of our dinner!! We never complain and are usually big tippers.....20% or more.....but in cases like this....Horrible service and rushing customers away.....is gunna get you no tip at all.....Never go there.....it's a waste of time and money!!!!!

  • Visited July 2013
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
1 Thank krista_124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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292 reviews from our community

Visitor rating
    98
    91
    55
    27
    21
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Jacksonville, FL
Level Contributor
25 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Amazing Food!”
5 of 5 bubbles Reviewed June 27, 2013 via mobile

Great mixture of all kinds of menu items to pick from! Definitely must step up and try the Oyster Shooter with a Pepper kick! All the dishes we tried were great!

  • Visited June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank rrreilly05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonds, Washington
Level Contributor
37 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Great Asian Dishes”
5 of 5 bubbles Reviewed June 22, 2013

They have a variety of Asian dishes which we ordered. All of them had good flavor and which did not have all of the same flavor. The ingredients were all fresh and crisp when they should have been. It was also a popular place with the locals.

Visited June 2013
Helpful?
Thank Treedfrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boca Raton, Florida
Level Contributor
1,491 reviews
950 restaurant reviews
common_n_restaurant_reviews_1bd8 419 helpful votes
“Spot on”
5 of 5 bubbles Reviewed June 4, 2013

Came for a late lunch and glad we did.

Took an outside table to enjoy the good weather and were served promptly and courteously by an efficient wait staff.

Enjoyed Thai beef salad, lemongrass chicken egg drop soup, a spider roll and pad Thai chicken. All were of high quality.

  • Visited June 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
missoula
Level Contributor
101 reviews
73 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“Very good”
5 of 5 bubbles Reviewed May 25, 2013

Went to lunch with a friend here, good food good service, great view of the lake,
One person in our group had to be at a meeting in 45 minutes so they got right on our meal. My friend and I ate lunch sat and visited, didn't feel rushed at all,

  • Visited May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank almostx1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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