My husband & I recently stayed in this motel on our way to Montana from home in Oregon. It was a brief stay. After driving 11 hours, we checked into our room, ate dinner at Denny's next door and promptly went to bed. The next morning while getting our showers we noticed the receipt slipped under the door and I checked it against my online receipt that I had from the reservation confirmation. It was mostly accurate....the taxes were $1.06 more than the confirmation and we weren't going to argue with that. We turned in our keys and left.
Ten or so days later when we got home, my husband was going over the credit card balance online and noticed the motel had charged us an extra $30. He called the motel and was told we were charged for having a dog in the room. First off...we didn't. We don't even own a dog. The room was left tidy and as clean as we found it except for the towels we used. Of course the person my husband spoke to on the phone said the manager wasn't in and suggested we call back today, which we did. No manager available until tomorrow. A quick call to the corporate office to lodge a complaint against this bogus $30 charge, and were told that it's up to the franchise's manager to either refund the charge OR NOT. This is our first encounter with this sort of problem, but make no mistake about it, this is our last stay at any motel in the Choice Hotel chain. I understand mistakes being made, but there is no excuse for the customer to have to phone chase a manager, over and over again, to simply get a response.
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- Also Known As:
- Boise Comfort Inn
- Comfort Inn Boise