I stay in Boise 1-2 times per month and this is the first time I have tried this hotel. After reading the other reviews I was expecting a great experience. I got to the hotel at 305 pm. Check in time is 3 pm so I wasn't expecting any issue. I got my room key and headed up. My room wasn't ready. OK back down we go...I get to the front desk and tell them. I didn't mind waiting a few mins, at 30 mins I asked again, "sorry its still being cleaned", ok....??.....At 55 mins I go back to the front desk and ask AGAIN..(no one has cked on me at all) and guess what?? ITS STILL NOT READY!! Ok this is not ok...They had already started on the room when I got there and here it is an hour later and they still aren't done? Finally a senior person tells the desk clerk to find me a different room...Ok I get another room. I go up and find the TV doesn't work. I call and maintenance comes immediately and he was SUPER NICE!!!! The front door doesn't lock...the bathroom floor has been swept....but it was all left behind the door...yuck!!
I don't expect to be given the moon when things go wrong...some things just require an "I'm sorry for this" and that should be enough...but this was much more and I was not offered anything....at all.....Dont you think maybe a free breakfast would have gone along way to making me feel like you cared? Trust me it would have...considering this location doesn't offer free breakfast, its $7.50 per person....So at this point Ill not stay here again there are plenty of other hotels just a nice and cost just as much and offer free breakfast.
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- Also Known As:
- Holiday Inn Boise Airport Hotel Boise
- Cambria Suites Boise
- Cambria Boise
- Boise Cambria Suites