Very nicely located property. Lots to do within walking distance. Beautiful lobby and the grounds are well landscaped. Rooms were very nice. From there not so much. Housekeeping service was terrible. When contacting the front desk I was told it was the policy not to actually clean the room for continuing guests! What? There was left over coffee in a cup on the desk that they said was the guests responsibility to throw out. Counter tops were left with trash on them. Did not remake the sofa bed...I mean come on. Also there was a plumbing issue and when notified the Front Desk said they would send an engineer to address the problem. After returning three hours later there was no addressing the issue. After contacting the front desk again, they said they forgot which room it was. Their remedy was two movie tickets. You are kidding right? Nice. But when the survey arrives from Hilton its not going to be pretty!
Additionally, there are some serious issues with the breakfast staff and their Health and Sanitation violations. During a rather tasteless breakfast on day two we witnessed the staff clean a mess on the floor with a wash towel and her foot and then return to the food surface to continue cleaning. Again the same lady, who was wearing food handler gloves took out the trash but before she left with the bag she tidied up the bread and pastry stations, rearranging items with the gloved hands she was working the trash with. GROSS....
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- Also Known As:
- Hampton Inn & Suites Boise Spectrum Hotel Boise
- Hampton Inn And Suites Boise Spectrum