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“A Gem in the neighborhood.”

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Brasstown Valley Resort & Spa
Ranked #1 of 2 Hotels in Young Harris
Certificate of Excellence
Young Harris, Georgia, United States
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“A Gem in the neighborhood.”
Reviewed November 21, 2013

I was very surprised at all the negative reviews for Brasstown Resort. We live in Young Harris, and we have had nothing but wonderful experiences while visiting there. It is true, we have only stayed the night once, but have eating in the dining room and in the bar, downstairs, many times. We have even just gone in, ordered an adult beverage and sat outside on the deck, to enjoy our beautiful Enchanted Valley.
We have never seen rude or uncaring front desk people.
The one night we stayed at the resort, we had a room overlooking the pool. No desk. We left the room to eat, came back to the room, and our key would not work. After calling the desk, there was soon someone to unlock the door for us. My husband decided to go for a swim, and I followed him down to the pool area. I decided I wanted to go in the spa, and went back to the room to change. Once again, my key would not work. Once again, maintenance came an unlocked our door. He then informed us that they were going to change our room. And, change they did. Moved us down the hall, to a suite. Two beautiful rooms. Two TV's. No view, but we didn't care. :) A knock at the door brought a waiter with a cheese plate and a nice bottle of wine for our troubles.
The dining room buffet is fantastic. All you could ever hope to eat. But, actually, we preferred the breakfast, as it is much less crowded, but still a great start to the morning.
I hope all who have had bad experiences will give it another chance. There are some fantastic people working there and they deserve another chance.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sue R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrasstownStaff, General Manager at Brasstown Valley Resort & Spa, responded to this review, November 26, 2013
Thank you for taking time out of your day to write a review. I am happy to read that your experience was everything you wanted it to be. It is always good to read that our staff are providing the experience we strive everyday to achieve. Your getaway is a great example of the service we strive to provide.

I appreciate your positive feedback regarding our facility, staff, and food. I will personally thank my team for being very friendly and helpful.

Thank you again and please return often.

Charles Burton
General Manager
Brasstown Valley Resort & Spa
6321 Highway 76-Young Harris, Georgia 30582
tel (706) 379-4600
cburton@brasstownvalley.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (326)
Date | Rating
  • English first
  • Any
English first
Atlanta
Level 6 Contributor
111 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed November 12, 2013

I stay at the Brasstown Valley Resort & Spa once a year for a conference. Beautiful property with quality amenities like the Equani Spa, pretty good food, hiking trails and stables.

I've stayed in the cabins and in the lodge. The cabins are nice -- every room has a fireplace and its own bathroom. This year we had a room at the Lodge -- a handicap accessible room. I did not ask for a handicap accessible room. The problem with this room was that it was right next to the vending area and ice machine and the elevators...very noisy location. We had a parking lot view and no balcony. Then there's the shower. It was basically a flat open part of the room with a shower curtain. I do not like a shower curtain flapping all over me and touching me. It's gross. I do not think we should have been placed in this room without being told about the differences between it and a standard room. Or...they should tell you when you book with a conference group that you will get the worst rooms in the place. By the way, for a resort in Young Harris, GA, even if it is during "leaf season" the room was overpriced for what it was.

The room itself was okay. The mattress was too squishy and needs to be replaced. The down comforter was on the bed between two sheets...the purpose of the two sheets was obviously to hide the stains all over it. I was disappointed when I discovered that.

Nothing really special about the room at all. I won't make the same mistakes again if we go next year.

The Equani spa is a don't miss, though. I felt rushed through the beginning of my experience there. I guess they had a lot of appointments stacked up. But I appreciate their efforts to stay on schedule. We had a lovely hot stone massage -- one of the best ever! Beautiful facility too.

Room Tip: If you are traveling as a couple make sure you get a mountain view room. If you are traveling with a...
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jgpatlantatraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrasstownStaff, General Manager at Brasstown Valley Resort & Spa, responded to this review, November 24, 2013
Thank you for continuing to choose Brasstown Valley Resort & Spa as your destination during the annual conference. I appreciate your positive feedback regarding our amenities, food, trails and stables.

It was also nice to read that you enjoyed our Equani Spa and that we provide a "best ever" hot stone massage. I will personally thank those involved.

I apologize that you experienced challenges with the lodge room we provided. I will work with my team to ensure that we address your concerns with the noise and shower. We should have communicated that you were being provided a handicapped accessible room as you were registering. Our goal is to provide every guest with exactly what they prefer with the understanding that occasionally hotel occupancy creates limited options. Please give me a call prior to your next visit so they I may personally assist with your accommodations.

Thank you once again for continuing to support Brasstown.


Charles Burton
General Manager
Brasstown Valley Resort & Spa
6321 Highway 76-Young Harris, Georgia 30582
tel (706) 379-4600
fax (706) 379-9999
cburton@brasstownvalley.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia, United States
1 review
Reviewed November 6, 2013

I had my wedding here in October. While it was cold, the event was spectacular. Brasstown has my highest recommendation, not only for the location and setting, which is beautiful, and the food which was delicious, but especially for the staff. Ashley Patterson is one of the most organized and adaptable managers I have ever had the opportunity to interact with. The staff at the resort made the event effortless not only for me and my bride but also for our guests. They worked quickly, taped down heater cords, brought out hot chocolate to the guests and made sure everyone was comfortable. A truly amazing experience was had by all of the guests and the spirit of the evening made the wedding a beautiful memory.

The only downsides were complications with the room reservations system and the slowness of the staff at the front desk. These were minor issues which did not interfere with the overall experience and impression of the resort.

Room Tip: The cottages are very well appointed, and the central rooms have a great kitchen and fireplace area...
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ryan I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrasstownStaff, General Manager at Brasstown Valley Resort & Spa, responded to this review, November 8, 2013
Thank you for taking the time to write a review. I am very pleased to read that your wedding was all that you ever imagined for this special day. I appreciate the positive feedback regarding our food, setting, and especially our staff. I will personally thank Ashley for providing you with exceptional service, as you deserved for this special day.

I am disappointed to read that you encountered some challenges with room reservations and the front desk; however, I am grateful that it did not deter from your overall experience.

We pride ourselves on providing our guests with a place to "Leave your worries at our door". We look forward to being your destination of choice for years to come!

Thank You Again!!

Charles Burton
General Manager
6321 Highway 76Young Harris, Georgia 30582
tel (706) 379-4600 fax (706) 379-9999
cburton@brasstownvalley.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 5, 2013

This was our 2nd stay at Brasstown.

My family and I needed quick accommodations (immediate) as our other booked cabin (upon arrival at unsaid retreat) was not so accommodating. Tom was wonderful to help us find a cabin at the very last minute and even helped us with a discounted rate! The Resort & Spa ended up costing less than the less than accommodating cabin!

The service from the restaurant to the stables to housekeeping was impeccable! Thank you for a wonderful fall family weekend! We will most definitely return and will refer others!

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gt_mrc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrasstownStaff, General Manager at Brasstown Valley Resort & Spa, responded to this review, November 6, 2013
Thank you for taking time out of your day to write a review. I am happy to read that your experience was everything you wanted it to be. It is always good to read that our staff are providing the experience we strive everyday to achieve. I will personally thank Tom, and the rest of the Resort staff, for providing you with "magic moments" and wonderful guest service.

It is my pleasure to have you stay with us and I hope you continue to make us your destination of choice for many years to come!!

Sincerely,
Charles Burton
General Manager

Brasstown Valley Resort & Spa
6321 US Hwy 76
Young Harris, GA 30582
Direct Line 706-379-4600
Fax 706-379-9999
Charles.Burton@Brasstownvalley.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level 5 Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed October 31, 2013

We were so fortunate to stay for two nights right at the peak of the fall color! We played golf, ate great food, relaxed and renewed! The staff is extremely friendly and accommodating. The decor is rustic but modern. Our room, 401, was amazing--corner room with balcony, so the vista views were incredible! Highly recommend for a quick getaway!

Room Tip: We recommend room 401 or 301!
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank djansen1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrasstownStaff, General Manager at Brasstown Valley Resort & Spa, responded to this review, November 4, 2013
Thank you for taking the time to write a review and the kind words regarding your visit. I appreciate your positive feedback regarding our grounds, food, and staff. I will be sharing these comments with our staff. It is our mission to provide "magic moments" for our guests, which we work hard to deliver each and everyday. We welcome the opportunity to be your resort of choice for many years to come.

Thank you once again for being our guests and for sharing your feedback. We look forward to your return.


Charles Burton
General Manager
Brasstown Valley Resort & Spa
6321 Highway 76-Young Harris, Georgia 30582
tel (706) 379-4600 -fax (706) 379-9999
cburton@brasstownvalley.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Augusta, Georgia
Level 5 Contributor
77 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed October 20, 2013

My spouse and I were here for a business conference. There is plenty to do here at this family friendly resort to include an indoor/outdoor heated pool, hiking trails, golf, horse back riding, etc. The staff are very friendly and helpful. Special kudos to the house keeping staff on the 4th floor- They were professional, quick and thorough. The rooms are clean and spacious. Also enjoyed the breakfast buffet. The view from the lodge was spectacular. Looking forward to coming back.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steven W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrasstownStaff, General Manager at Brasstown Valley Resort & Spa, responded to this review, October 29, 2013
Thank you for taking the time to write a review or your recent stay during your conference. I am very pleased to read that the conference was a memorable one. I will personally thank our housekeeping staff for their professional, quick, and thorough care to your needs. We pride ourselves on providing our guests with a place to "Leave your worries at our door". We look forward to being your destination of choice for years to come!

Thank You Again!!

Charles Burton
General Manager

6321 Highway 76Young Harris, Georgia 30582
tel (706) 379-4600 fax (706) 379-9999
cburton@brasstownvalley.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colleyville, Texas
1 review
Reviewed October 8, 2013

My wife and I stayed at Brasstown Valley Resort September 29 through October 1. It was just beautiful and wonderfully relaxing. We enjoyed the view from the lodge and walks on the property. The staff was extremely friendly and the golf course excellent.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrasstownStaff, General Manager at Brasstown Valley Resort & Spa, responded to this review, October 11, 2013
Thank you for sharing your recent experience at Brasstown Valley Resort & Spa. Your getaway is a great example of the service we strive to provide.

I appreciate your positive feedback regarding our facility, staff, our spa and the pool. I will personally thank my team for being very friendly and helpful.

Thank you again and please return often.

Charles Burton
General Manager
Brasstown Valley Resort & Spa
6321 Highway 76-Young Harris, Georgia 30582
tel (706) 379-4600
cburton@brasstownvalley.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Brasstown Valley Resort & Spa

Property: Brasstown Valley Resort & Spa
Address: 6321 US Highway 76, Young Harris, GA 30582-2717
Location: United States > Georgia > Young Harris
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Young Harris
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Brasstown Valley Resort & Spa 3.5*
Number of rooms: 134
Official Description (provided by the hotel):
Nestled among the North Georgia Mountains, Brasstown Valley Resort & Spa quietly redefines the typical mountain getaway. Just a short two-hours from Atlanta, there is something for everyone at Brasstown Valley Resort & Spa. No longer a secret, the 18-hole championship golf course was named among Golf Digest magazine's top places to play. The Stables at Brasstown Valley Resort & Spa offers one- and two-hour guided horseback trail-riding for every skill level. And the 7,500-square-foot Equani Spa, inspired by the area's native Cherokee people, serves up treatments to maximize strength, health, appearance, mental acuity and spiritual balance. ... more   less 
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Also Known As:
Brasstown Valley Resort And Spa
Brasstown Valley Hotel Young Harris
Brasstown Valley Resort Young Harris

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