I had never tried Brasstown, so when I got a travelzoo notice about a voucher there, a couple of my girlfriends and I decided to try it. The strangeness started at the booking. Once I said I was a travelzoo customer, I was told there were no rooms--except I had confirmed availability in advance online. During the conversation I specified the type of room about three times and it was repeated back to me at the end. When I arrived I was greeted by a front desk clerk who was very polite until I mentioned the type of room I was supposed to have and then her mood immediately went dark and it was down hill from there. My email confirmation had no notation of the type of room, so she was asking the other worker if he remembered making the booking---why would he (he was the same person though). I guess my word wasn't enough. She finally told me she "bumped someone out of their room" to give me the room I reserved when she gave me my keys, so clearly angry that she barely acknowledged me. In all my travels, that was definitely the nastiest and least understandable attitude I have encountered. The rest of the day I was irritated--an interaction like that can put a damper on things. Bottom line: The grounds are pretty but if I had paid full price for the room I would have been disappointed. Certain areas like the restaurants and pool seemed less than clean. The rooms are your standard holiday inn fare. Of course MY room was dark and faced a dirty playground...I knew I would have the worst room before I even opened the door, so I had to chuckle when I got there. If the hotel doesn't care about making a good impression on people trying them out, will they care about your out of town family party? I also knew I would have an incorrect charge on my folio and voila! there it was like clockwork--a 69 dollar unexplained "travelzoo" charge that makes no sense since those bookings are prepaid. It all smelled strongly of payback for some baffling offense. Even though I planned to sleep in, I had to march down at 6am in hopes of getting a nicer person and encountered Diana who was lovely and immediately fixed the issue. I encountered another nice person on check out, Randy. However, I wouldn't risk my family trip or wedding... Who knows how you will be treated--it's a 50/50 crap shoot. Go somewhere else, like Cuscowilla or the Ritz on Lake Oconee--consistently nice people and a good value.
- Official Description (provided by the hotel):
- Nestled among the North Georgia Mountains, Brasstown Valley Resort & Spa quietly redefines the typical mountain getaway. Just a short two-hours from Atlanta, there is something for everyone at Brasstown Valley Resort & Spa. No longer a secret, the 18-hole championship golf course was named among Golf Digest magazine's top places to play. The Stables at Brasstown Valley Resort & Spa offers one- and two-hour guided horseback trail-riding for every skill level. And the 7,500-square-foot Equani Spa, inspired by the area's native Cherokee people, serves up treatments to maximize strength, health, appearance, mental acuity and spiritual balance. ... more less
- Reservation Options:
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- Also Known As:
- Brasstown Valley Resort And Spa
- Brasstown Valley Hotel Young Harris
- Brasstown Valley Resort Young Harris