My wife and I were in town for a wedding at the Brasstown Valley Resort. My initial impression of the hotel was positive (great lobby), that ended when I entered the hotel room and was surprised to find the room in disrepair and severely aged. The majority of the hotel staff was inattentive and lackluster. As the weekend went on the poor service continued and culminated when our car was damaged in the parking lot of the hotel. When we tried to report the incident the hotel staff was extremely rude and accusatory. When the police finally arrived to document the damage, the sheriff let us know that they are called to the hotel very often and was not surprised that something else had occurred on the premise. The general manager and his staff need to reassess how they treat their guests.
After this weekend I highly recommend anyone looking for a romantic getaway or wedding to look elsewhere. This is one of the worst places I have stayed in my life.More
- Free Wifi
- Free Parking