Me and my wife decided to visit this resort for our anniversary the week after Christmas. We were slightly worried after reading a few of the reviews but decided that the positive outweighed the negative and needed a couple of days to ourselves. We stayed at the main lodge so this review only concerns the lodge and its rooms, not the cottages located on site. We did drive past the cottages and they looked nice from the exterior.
As I am an engineer I tend to be better writing in black and white terms and then adding comments, so that is how I am going to do this review:
All facilities appear to be well maintained and clean.
Very nice exterior landscaping, walkways and sitting areas.
Nice view of the valley and distant mountains from the rear facing rooms and common areas.
(Note: Odd number rooms face the valley while even number rooms face the front toward the parking lot and woods.)
Very nice entry gathering room with large center fireplace. Lodge like exposed beams and wood paneling.
Very nice valet, they were never rude or impatient and offered help all the time.
Well run stables and helpful staff at the stables.
Slightly worn furnishings. No worse than other well used hotels, but should be updated sooner rather than later.
Lack of staff. (Was told that they were on reduced staff since first of December and it showed.) The lack of help in the dining room showed with long wait times, staff who were rushed and a general "you are bothering me attitude."
Only one person at the front desk for check in or out. When two people were there one was constantly on the phone. Was told twice to hold on while they took phone calls and took care of other business while we stood waiting. I understand you need to have patience sometimes but it took at least and extra 10min. to check in due to the staff taking care of other concerns while we were checking in.
NO, NO, NO sound proofing between rooms. As other people have said it is very true. We could very clearly hear the conversation of the people of the room next to ours, especially at 11:30pm on our last night when they came in with two screaming children and slammed their door three of four times. Loud enough to wake me up with a startle and to hear the mom trying to tell everyone to quiet down or they were going to wake the neighbors. (Too late.)
Never could talk to a manager about the noise or staff issues due to them being constantly on the phone or taking care of other issues. Upon checking out at the front desk tried to ask but they were busy, and the girl behind the desk was to busy to help and again had the "please leave I have other things to finish" attitude.
The inflated prices of EVERYTHING. We got a good deal on the room but the resort more than made up for it with the cost of other items. The cheapest coffee my wife could find was $2.50 a cup. A service fee was added to all items and then a tip was recommended. I dont mind tipping, I try to tip extra as I was in the service industry before, but after being charged 20% on top of the inflated bill, then asked to tip another 20% was irritating after a time. A review of our bill showed an additional $145 worth of tips and service charges over a two day stay, not including the inflated cost of food, drinks and services.
During busy times the wait to eat at the on site dining was excessive. We were only able to eat in house on the first day due to this. The second day the dining room was full from 9am to 11am for breakfast and 7pm to 9pm for dinner. The downstairs grill was full for dinner with no seats open. We did find a nice place to eat called "Chops" down the road toward the lake.
As in most cases one negative out weighs two positives but its hard not to ignore the size of the negatives in relation to the positives. The room noise issue is a huge problem. I have designed many hotels in the course of my career and the sound proofing of our room was inadequate. At the worst in a normal room you should only be able to hear a muffled sound from a room next door, maybe a mummer of the TV or occasion door closing. To be able to hear and clearly understand your neighbors conversation is not acceptable. This is an issue that can not be easily fixed.
Be prepared to pay inflated price for everything.
Be prepared to be a nuisance to most of the staff except for the valets. They were very nice and I was happy to tip them whenever possible.
I would love to come back because I love being outdoors and love a lodge feel, but the negatives are just too large to ignore.
- Official Description (provided by the hotel):
- Nestled among the North Georgia Mountains, Brasstown Valley Resort & Spa quietly redefines the typical mountain getaway. Just a short two-hours from Atlanta, there is something for everyone at Brasstown Valley Resort & Spa. No longer a secret, the 18-hole championship golf course was named among Golf Digest magazine's top places to play. The Stables at Brasstown Valley Resort & Spa offers one- and two-hour guided horseback trail-riding for every skill level. And the 7,500-square-foot Equani Spa, inspired by the area's native Cherokee people, serves up treatments to maximize strength, health, appearance, mental acuity and spiritual balance. ... more less
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- Also Known As:
- Brasstown Valley Resort And Spa
- Brasstown Valley Hotel Young Harris
- Brasstown Valley Resort Young Harris