I've seen bad reviews fir Cici's but, luckily, I didn't encounter these problems. Maybe it depends on the day of the week and time of day you go. We went during a week day at an earlier dinner time so there was no crowd or mayhem. All the pizza slices I tried were super delicious and the dessert one was awesome! I have no complaints with my experience at all. I say go at an off time like mid afternoon weekday and you should enjoy.
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