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“The best stay in years.”
Review of Comfort Suites

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Comfort Suites
Ranked #3 of 6 Hotels in Woodstock
Reviewed February 10, 2012

We stayed 3 days in a suite here. There was absolutely nothing I could find fault in. The bed was comfortable. Refrigerator & microwave, although the breakfast was more than adequate. The staff was very friendly. It was one of the cleanest I have seen in a very long time. Even the parking was easily accessible. A very convenient location to 575 and 75. I would not hesitate for a moment to return.

  • Stayed: February 2012
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1  Thank Mendy8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roy P, Guest Relations Manager at Comfort Suites, responded to this reviewResponded February 15, 2012

Thank you for this very pleasing review. We are very glad that you liked our services during your stay. Yes, we always boast that we are located in a very good location and this is basically one of the reasons why guests prefer to stay at our hotel. Rest assured that we will always deliver the best services our guests can have. We do look forward to seeing you again in the future.

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78 - 84 of 85 reviews

Reviewed December 5, 2011

Very comfy and clean. Internet could have been a bit better for a large city.
All in all we were pleased with our two night stay. In our future travels we will try Comfort Suites again....

  • Stayed: December 2011, traveled with family
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1  Thank denisedecesare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roy P, Guest Relations Manager at Comfort Suites, responded to this reviewResponded December 6, 2011

It is so pleasing to know that you liked your stay at our hotel. Also, we are very happy that you took the time of sharing this positive experience through this comment. We can definitely assure you that we will continue to improve our services and you are most welcome to stay here at Comfort Suites anytime. Thank you and we are hoping to see you again.

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Reviewed October 15, 2011

Used to travel 12 days a month and now dont (yeah!) but I do know this range of hotel well from lots of experience. There was nothing precisely wrong with our stay but there was nothing exceptional either. The rooms are long and narrow which makes navigation with more than 2 people a problem. The beds are a bit on the harder side for this class of hotel IMHO. Front desk was slow, just slow with no real reason as we were the only ones checking in. Food was good and plentiful. Very clean. Overall, average.

  • Stayed: August 2011, traveled with family
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2  Thank Docrwm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roy P, Guest Relations Manager at Comfort Suites, responded to this reviewResponded November 16, 2011

Thank you so much for taking the time to share your insights about our hotel. We do appreciate it. We will do our best to upkeep with the things that will give pleasure to our guests. Also, we will do something about your suggestions and we will make sure that the next time you check in here, you’ll have a great time. Hope to see you very soon.

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Reviewed November 19, 2010

A little older hotel but very nice stay. Nice breakfast spread. Good business center. Walking distance to restaurants.

  • Stayed: October 2010, traveled on business
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Thank Ozarksbbq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roy P, Guest Relations Manager at Comfort Suites, responded to this reviewResponded November 16, 2011

Thank you for choosing Comfort Suites! We are so glad to hear that you had a great time during your stay. Rest assured that we will maintain the good reputation that we have as with regards to taking care of our guests. We look forward to serving you again on your next visit. Thank you so much.

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Reviewed February 23, 2010

We had a group of 16 adults sharing rooms with reservations booked and confirmed by our corporate travel department. Normally we are a little of a crush at the front desk for 10-15 minutes in most hotels but we seemed to really be a burden on this hotel and the single person available to check us in. It took over an hour to check in 8 rooms despite the prior reservations?? At one point she stopped and checked in another guest despite members of our group still waiting patiently who had been there over 40 minutes.

The rooms were ok, about what you'd expect. We had one very frightening elevator experience where something popped loudly and the elevator shook for a second around the top floor. Somehow we averted an anticipated free-fall, and everyone got out of the elevator quickly.

The beds were average but had these tiny, little square pillows on them? Seemed reminiscent of pillows I've seen in Europe but smaller and not much filling. After a night of tossing and turning, I found the same situation shared by everyone else at breakfast in the lobby the next morning. The man setting up breakfast was friendly and the food seemed to be a good variety.

All in all, this hotel could be much better with updated bedding and some sort of effort to fix whatever it was that made check in such a problem. I've been in many hotels around the world and have never seen check-in take so long. Send the front desk clerk to customer service training, too. Lisa needs some help.

  • Stayed: February 2010, traveled on business
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1  Thank lewjonestn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roy P, Guest Relations Manager at Comfort Suites, responded to this reviewResponded November 16, 2011

We understand how frustrating it can be to be waiting for a long period of time when in fact you did make a reservation prior to checking in. We understand where you are coming from and we appreciate your honesty. We take this as a constructive criticism on our end that one way or another, we will be able to improve the kind of service that we give to our customers. Anyways, we already made sure that our staff is trained so well in handling our guests. We can assure you that the next time you come here, it won’t take you that long to check in. That is guaranteed. We hope you would choose Comfort Suites again.

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Reviewed May 29, 2009

The hotel is great with one exception--the front desk staff. They still have yet to fix the billing issue they created. It has been over a month. I call them and they just immediately transfer you to the 800 number. This is an issue the hotel has to fix but have yet to do so. I will no longer book my associates in this hotel. My guess is the hotel is just too busy to deal with guest relations.

  • Stayed: April 2009, traveled on business
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1  Thank Ariktravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roy P, Guest Relations Manager at Comfort Suites, responded to this reviewResponded November 16, 2011

Sorry to hear about this mess that we caused you. We understand that you were on a business trip and I could only imagine what you went through to straighten things out. On the other hand, we have already made everything clear and we sincerely apologize for the inconvenience we have caused you. As the Guest Relations Manager, I personally apologize and still hope to see you once again at Comfort Suites.

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Reviewed November 24, 2008

I've been staying in Comfort Inns around SW US all week. This one is the best one so far. Very impressive. Clean large rooms with a comfortable sofa and chair. Room had coffee, microwave, fridge, TV with reasonable channels.

Breakfast is a bit lacking as it is at all Comfort Inns. Waffles is the best choice they offer but given the nice room I'd stay here all week if I could.

The hotel is a bit off the main road. It's easy to miss if you don't know where you're going.

  • Stayed: November 2008, traveled on business
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Thank cdsJerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roy P, Guest Relations Manager at Comfort Suites, responded to this reviewResponded November 16, 2011

It’s really nice to hear positive comments from our valuable guests. As much as we could, we will do our best to give you the best possible service to our valued clients. And we want our guests to feel “at home” while they check in at our hotel. Thanks for your time and see you again in the future.

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Additional Information about Comfort Suites

Address: 340 Parkway 575, Woodstock, GA 30188-3893
Phone Number:
Location: United States > Georgia > Woodstock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Woodstock
Price Range: $98 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 59
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