On a whim I decided to stop by Banning Mills on the way home from Atlanta. We were immediately asked in the parking by a young staff member why we were there. We said we were there to zipline to which he responded, "Did you bring your token?" I looked at him with a puzzled look and he replied, "you need your token to ride." As we continued to walk to the office to check in he and his friend began laughing.
After paying over $150 to zipline the last thing I really wanted was a member of the staff making me feel uncomfortable. When I entered I was met with more sarcasm, "Hey....whats our fatality rate today? About 30%."
It may be funny to them but to someone new to ziplining it came off as very belittling. It took about an hour for me to relax and enjoy the experience.
Once the tour began the guides were very helpful and courtious.
I am rating the total experience at a level three but had I not been met by rude employees in the parking lot I would have rated it a five.
Hopefully you will be met by more professional staff members.
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