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“Choose SOMEWHERE ELSE in Warner Robins!!” 1 of 5 bubbles
Review of Wingate by Wyndham Warner Robins

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Wingate by Wyndham Warner Robins
Ranked #18 of 22 Hotels in Warner Robins
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Choose SOMEWHERE ELSE in Warner Robins!!”
1 of 5 bubbles Reviewed December 19, 2009

This was our 4th stay in this hotel, and will be our LAST in a Wyndham property. Previously we had not encountered any problems, had always found the staff helpful, breakfast decent, and rooms comfortable and well-kept. This was NOT our experience this trip. We stayed for 7 days and had 9 room nights paid, with extended family there in separate rooms for 2 nights as well.

Our personal experience: It became necessary to be moved to 3 different rooms during our stay because there were problems in each of the rooms. Breakfast was ok, but not up to the standards to which we'd become accustomed, and the staff was complacent at best.

1. The first room had a toilet seat, which was attached on only one side. After less than 1 day of use it fell off on the floor. We made three separate requests to have it repaired. When we returned after midnight from visiting with family who live locally, it had not been replaced. The remedy of the staff was to move us to another room. So we packed up the belongings of 4 adults and moved in the middle of the night to room 2.

2. Room 2. All night long, there was a loud knocking noise occurring intermittently in the water lines. It sounded like someone was knocking at the door. The knob in the fridge was broken too, as we discovered when we retrieved our drinks the following morning. They were frozen solid! We reported these problems and were moved yet again.

3. Room 3...Except for the halogen FLOOD lights just 12 ft from the building outside our windows, and pointed directly at our room, broken box springs, and missing remote for the TV, this room had even more issues. Nothing we could do with the curtains would keep the light from reflecting off the white ceiling. The box spring was obviously broken down on one of the beds, but we suffered through the crooked mattress that leaned toward the floor on one side, and tried to face away from the bright ceiling. We went down to the desk late at night upon return from another visit with family, because the remote was missing. It took 2 remotes to find one that would work, and it wasn’t programmed for our tv, and only controlled volume and up/down channels. We were tired of moving rooms so we toughed it out in this 3rd poorly maintained room. Since we were staying for a week, we were simply trying to be comfortable. It became obvious that the owner didn't care. We were told by one of the 6 different desk clerks (in 7 days), that the owner would be contacting us. He didn't care enough to say word one to us, even after the parent company contacted him and requested that he handle the problems, which had occurred at his property.

The "...Rest of the Story": We contacted Wyndham, the parent company, citing their 100% satisfaction guarantee. They promptly replied and seemed to be open to hearing our plight. Unfortunately in the end, we realized that Wyndham was not willing to stand by their promise of satisfaction at all. We received a 10% refund for all the inconvenience, unrest, and poor treatment from the owner/staff.

We suggest choosing one of Warner Robins' other hotels when staying there. Don't let the fact that the Wingate is only five yrs old fool you. The owner is not maintaining it, nor is he concerned with attempting to please each and every patron of his establishment. There are many hotel chains from which to choose. As far as Wyndham is concerned, if you have problems in one of their hotels, it’s not looking too promising that they’ll stand by their guarantee of 100% Satisfaction.

  • Stayed November 2009, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank eighty88eight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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326 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
New York, NY
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed October 19, 2009

I was excited to stay in the brand-new Wingate Inn but was quickly disheartened by the room dimensions (giant room with big bed, BUT the bathroom was teeny tiny and poorly laid out). Also, the cleaning staff only works certain hours, so our room didn't get cleaned one day. Worst of all, and I say this to warn anyone planning a stay at this hotel, there is a busy nightclub in a shopping center directly behind, and it gets VERY loud on weekend nights. The loud thumping of bass actually rattles the walls and goes on until the club shuts down at 2 am. We didn't experience it our first night because it was a weeknight, but as soon as the weekend came, the noise was nonstop every evening. We called both the front desk (who called the club to ask them to turn the music down to no avail) and actually ended up calling the WR Police, who also didn't help. I will never stay at this hotel again and would try to discourage anyone who was planning on it.

  • Stayed December 2008, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank rowsdowerNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Warner Robins hotels

Kennesaw, Georgia
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed September 22, 2009

Came here for a military trip, 12 nights. As soon as I walked into room, it reaked. I looked into the air conditioner (window unit) and there were hundreds of small fuzzy spots, especially on the fan. I asked for the unit to be cleaned the next day, no better. I bought Tilex and Lysol and every night I sprayed the inside of unit, esp the fan. It was a little better, but I had headaches and sinus problems and my clothes smelled like mold. It was pretty nasty, esp for a new hotel. The other issues I had was the smoking area was at the main side entrance, so upon entering and exiting the hotel, you walk through a cloud of smoke. Get them away from the door! The wireless connection rarely worked,.

  • Stayed September 2009, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Chrissy61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed June 29, 2008

We stayed here last year on our way to Daytona and decided since we liked it so much last year, we would give it another try this time as well. We were not disappointed in our decision at all.
Once again, the check in was quick and very friendly, the rooms were very clean, modern and comfortable. (the beds are awesome and so is the bedding)

Breakfast was great the next morning- belgium waffles, bagels, juice, oatmeal etc... good stuff and just what we needed to start our day off driving the rest of the way to Daytona...

I recommend this to anyone who wants a nice, clean, friendly place to lay your head after a long drive with kids in the car :)

  • Liked — beds, food and front desk
  • Disliked — I would just like it to be a little closer to the highway, but it is definately worth the maybe 2 mile drive from the highway
  • Stayed June 2008, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Julia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chattanooga, TN
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 5, 2008

This hotel was GREAT!!! I am very picky when it comes to hotels, especially traveling with two small children. This hotel is new (opened within the past six months). It is very CLEAN with nice, modern decor. The staff was extremely accomodating and gave us the closest room to the indoor pool on the ground floor. We spent a lot of time in the indoor pool. It was really great. Both the room as well as the large, clean pool was heated. My kids had a blast. The free breakfast was about what free breakfasts at hotels usally are- waffles, cereal, danish, juice, etc. They did have eggs and bacon as well. Everyone was very nice. The location was great, close to shopping and dining. We'll definitely stay at this hotel again on our next trip to Warner Robins!

  • Liked — Modern, new decor, indoor pool
  • Stayed February 2008, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank Travelingwithtwins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niceville, Florida
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
1 of 5 bubbles Reviewed August 13, 2007

THE WORST CUSTOMER SERVICE EVER. "They do not want military and governement employees business" this is a direct quote fromt he front desk. We booked our stay in advance because my husband had orders to go to Warner Robins AFB for business several days before our arrival orders got changed and we called to move our check in day to the following day. They said you need to go thru base travel dept. NO my husband replyed im civilian I don't go thru them. Fine she said. Once we arrived we were told we couldn't check in 1 hr early even though i asked because we had been driving with our 19month toddler. No! thats the rules. Fine we said. Upon check out got bill and it was fine. We get home and saw they charged our government CC 68.00 for a NO SHOW!! We have had several heated conversations now with the front desk and they can't even tell us why they are charging us. My husband said " I called and changed several days" They said "We don't know that!" So basically calling us a liar!! They said we can't talk to the general manager and they won't return calls. The exact comment was "we are calling the base to tell them we don't want there business" There are better hotels in the area STAY SOME PLACE ELSE! maybe if we were of a different race things would have been different??

  • Disliked — customer service
  • Stayed August 2007, traveled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
3 Thank hokietravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wingate by Wyndham Warner Robins

Property: Wingate by Wyndham Warner Robins
Address: 4031 Watson Blvd, Warner Robins, GA 31093-8581
Phone Number:
Location: United States > Georgia > Warner Robins
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 22 Hotels in Warner Robins
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Wingate by Wyndham Warner Robins 2.5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Wingate Inn Warner Robins Hotel Warner Robins
Wingate Warner Robins

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