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“Good value hotel , friendly!”
4 of 5 bubbles Review of Heritage Hotel

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Heritage Hotel
Ranked #2 of 10 Hotels in Tawau
Kuala Lumpur
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Good value hotel , friendly!”
Reviewed July 21, 2012

I arrived at 11am and the front office let me check-in! That's the best thing I could ever requested as I woke up at 4am for my 7:00am flight from Kuala Lumpur - Tawau (approx 3 hrs).
I took a airport taxi that cost RM 35 to Tawau town.

Checkin was breezy, the bellboys are friendly (and good looking too!). They are fast !
Front office ladies were very pleasant, gives me some direction and tips/option on what to do while I wait for my other friends to arrive.

I stayed in Room 508 (no window view), which is a non-smoking room. Room is not ultra modern, but is decent. Airconditioner is single unit, in perfect working condition. Shower room cubicle is slightly small and the water pressure is strong.
Face towels and big towels are provided.
In-room coffee/tea and water boiler is available + 2 bottles of 500ml mineral water.

Sleep quality was good. Overall not much complaint :)

  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pinkyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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66 reviews from our community

Traveler rating
    5
    28
    22
    9
    2
See reviews for
4
17
6
16
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Indonesian first
  • Italian first
  • Thai first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 3, 2012 via mobile

It was only a matter of minutes before our room turned to be a swimming pool.The drain system was terrible. The non-smoking room was not available and we had to stay in a smelly room that made my throat hurt. We noted the service was not good as well as we requested for a wi-fi password and a hair dryer. For the Wi-fi password, we need to go to the reception to pick up. My wife washed her hair but the reception said the housekeeping already closed at 11pm and could not provide us. Our honeymoon before going to sipadan island became such a nightmare.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Johnnygkd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Tawau hotels

Malaysia
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 19, 2012

Stayed 1 night here before our flight off after diving in Sipadan. Room was clean - queen size bed, air-conditioned. But the water pressure was a bit low. Staffs were very friendly and will try their best to answer our queries. Breakfast is in a restaurant next to the hotel - but they only have complimentary breakfast for 1 pax although we book a twin sharing room. They served buffet breakfast but food was pathetic and my milk was sour! Generally good stay but would recommend for others to eat from restaurants located nearby.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Eljanea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Albans, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 14, 2012

First off, this is a business orientated hotel, with little to no frills. I booked it as it appeared to be the best hotel in the area, but upon arrival there were two hotels across the road that were cheaper and newer, but do not appear on Tripadvisor! There is also a new hotel a few kilometres from the airport that is a probably a better option for stopovers.

The rooms were getting shabby looking despite the hotel only being a few years old. Better lighting and a coat of paint would improve the rooms no end. The bath is also tiny so showers only. No breakfast facility is a negative.

That said, the staff are amazingly helpful and friendly and really went out of their way to help me organise a later stage of my trip.

In summary, an adequate stop over hotel for those flying to/from Tawau but don't expect anything special.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clive O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 20, 2012

Just stayed in the week-end, Sat-Sun and find the hotel very ambient and satisfying. The stroll along the walkway to my room was clean plus soothing music played like in a 5 stars hotel. Booked in the cheapest room even though the review in tripadvisor said "no, no don't get a room without windows". It was not that bad as I hop in at night presuming it to be windowless so did not check on the curtain but when morning came, there was some light. Got up to check and it was with a window to a emergency walk way which has a window in which you could look out to view the town through 2 windows.
Only 2 services was not of standard being wrong language newspaper sent where it was indicated during check in on my prefered one and it does not have a eating area and therefore no breakfast. As I checked a hotel opposite which the price is less and it comes with breakfast.
But even though the above 2 negatives, on my next trip I would still stay here as it was a pleasant stay for me indeed.

Room Tip: For a one night stay, take the cheapest room rates
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  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wcgnnosaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penang Island, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 17, 2011

Heritage Hotel located about 31km from Tawau Airport 20 minutes by coach transfer , we stayed here for a night after diving at Sipadan/Mabul and waiting back to Penang. It was a reasonable, business oriented hotel that had comfortable rooms and decent bathrooms. If you stay there don't forget the seafood stall there...the seafood price range reasonable and yummy, the walking distance just about 10min from Heritage hotel.

  • Stayed April 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Leonie_Chin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
167 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed July 9, 2011

We stayed here for a night before diving at Sipadan. It was a reasonable, business oriented hotel that had comfortable rooms and decent bathrooms. The staff were professional, and the pre-stay service was efficient. The rooms were a little less than perfect, but they were cleaned to a reasonable standard. It is definitely aimed at business people, but was fine for a stay of a night.

  • Stayed January 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Liane_Sean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Heritage Hotel

Property: Heritage Hotel
Address: Heritage Hotel Jalan Bunga, Tawau 91000, Malaysia
Phone Number:
Location: Malaysia > Sabah > Tawau Division > Tawau
Amenities:
Free Breakfast
Hotel Style:
Ranked #2 of 10 Hotels in Tawau
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Heritage Hotel 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
Heritage Hotel,Tawau is the one hotel choice for the discerning business travelers to Tawau. Heritage Hotel is a charming hotel that exudes the warmth and class in the heart of Tawau commercial center which promotes emotional contact between our valued guest and the hard attributes of the building, Heritage Hotel has 88 stylishly designed with tropical theme, modernism and spacious and comes with all the modern and unique rooms, which each characteristic of rooms base on value guest demands. Complete with in room amenities, evening guest rooms turn down service, coffee & tea making facilities, smoking and no smoking floors, space corridors in every floors, wireless internet accessible at lobby, special designed room for the disable, 24 hours CCTV and security service. The Hotel caters 3 completed luxurious and modernism conference rooms designed and ideal for variety of business seminars, exhibitions, product launching and also education intakes interview.At Heritage Hotel everyone can focus on what important while we take care of the rest. Whether it is for business or leisure, WE, Heritage Hotel is your heaven from stress and hectic schedules. ... more   less 
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Also Known As:
Heritage Hotel Tawau, Sabah

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