It seems that I have a problem with my rewards card. The desk clerk informed me that the first card I gave her was no longer being used and that my rewards points had expired and the points I had earned were no longer available to be used. The new card I handed her came up as being a duplicate card but I don't have another card and the two cards had different numbers. I have been lead to believe that my loyalty to this chain over the years for the reward of a free room has been for nothing.
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