The first ground floor roo we were given, the door was loose and there were huge gaps around it. The second room had torn rugs, a loose toilet and beat up furniture . It was NOT pleasant at all. The star was very goodMore
- Free Wifi
- Free parking
The first ground floor roo we were given, the door was loose and there were huge gaps around it. The second room had torn rugs, a loose toilet and beat up furniture . It was NOT pleasant at all. The star was very goodMoreShow less
We are sorry to hear about these issues. We will be addressing them as soon as possible.
Needed a stop over on way from southern FL! Big mistake! A dusty 2nd floor room with no elevators and lotsa stairs for our heavy luggage! The room was dusty, stained carpet and old beddings for a cold December night! The tube was clogged and held back water as one showered and finally the table had a broken leg! We checked in late, didn't get any breakfast on our way out because there were just cold buns and juice! Would i return, no! Would not recommend!
We are sorry to hear about the issues you experienced. We will be addressing these concerns with our current remodel. We hope you will stop in and see our improvements.
We have been traviling stayed at three Hotels no problem. Came here as it was by mall. Wife walked in room and was SO MUCH Chemical smell from whatever they are trying to camouflage,we told front desk they sent us upstairs to another room. Walked in and Smell of cigarette smoke overwhelming even though it said no smoking.Needless to say, she said money would go back on card! Also said if it doesnt call the manager!! GREAT! So how many think im going to need to call manager? Pass this place on by!!oh and the bedspread had food or something on them.
I am sorry to hear about these issues you experienced. I will be addressing these issues with my front desk staff and housekeeping.
This hotel needs a complete overall clean and disinfectant job. The rooms are filthy. The sheets had stains, the towels had old residue on it and the mattress had mold and bugs. I would not recommend this place to anyone. My family and I checked out after a couple of hours and had to find a hotel in the middle of the night because there was no way my kids were sleeping in those beds.
We apologize for the problems you experienced. I will be coordinating with my housekeepers and maintenance men about these issues.
The staff member that checked us in was very friendly and quick with checking us in. We had a King non smoking room on the first floor. The room was clean but is not well maintained in that the drywall patches were not sanded smooth and repainted, and the furniture is showing lots of wear. We had to do some tech work to get the TV to work. Breakfast; typical juices available, biscuits and gravy but gravy was lukewarm. A few pastries and cereals available as well.
The location is not too far from I-75 and is located adjacent to a shopping mall. A decent enough place for overnight, especially for the price.
Thank you for your review. We will be passing these notes along to maintenance.
Got in the room after a long day of travel, very tired. My wife first noticed some sticky residue on the desk, then noticed a stain on the sheets that unfortunately had our imagination running (see 2 pics). I had no intention of trying to find another hotel so I went down and asked for clean sheets and my wife and I would make the bed. Upon tearing down the sheets the blankets had many stains on them. I went back down to get replacement blankets. I was told by 2-3 different associates I would be hearing from a manager, but I haven't heard anything after 6 days.
We are sorry to hear about the issues you had during your stay. We will be working with housekeeping to remedy these issues.