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Traveler rating
136
78
28
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All reviews hi express outdoor pool and spa room was clean would stay here again staff was very friendly great hotel free breakfast road trip outback steakhouse front desk staff sausage gravy lots of restaurants hot breakfast the breakfast area one night stay arrived late overnight stop
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Reviewed April 25, 2019 via mobile

Very nice hotel, convenient to 75, restaurants & gas. Comfortable beds & pillows, very clean. Noise was bit heavy, not much you can do about that.
Staff was friendly & professional, we’d consider staying there again.

Date of stay: April 2019
Trip type: Traveled with family
Thank Eileen416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leadership_Cares, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this reviewResponded April 25, 2019

Eileen --

We were very happy to host you while you were in Valdosta, and we hope you had a great visit with your family! Thank you for choosing to spend some time at our Holiday Inn Express. Please stop by again anytime!

Our very best -- Ty O'Steen, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2019 via mobile

A well kept Inn. Front desk staff helpful and friendly. Good location off of I75 with plenty of restaurant options. Stayed at a busy time but it was still fairly quiet. Beds were comfortable with soft pillows. Breakfast was typical for holiday inn, fresh and warm, well stocked.

Date of stay: March 2019
Trip type: Traveled with family
Thank Steve2422
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leadership_Cares, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this reviewResponded March 19, 2019

Steve --

Thank you so much for spending the evening at our Holiday Inn Express as you were passing through Valdosta! We are happy that you appreciated our well kept inn, and we hope to serve you many more times in the future.

Best regards -- Ty O'Steen, General Manager

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Reviewed March 5, 2019

It's 2019, you would expect the Wi-Fi to work. We had to go the the lobby to get it to work. "Ash" at the front counter seemed about as uninterested as one could be, bordering on rude. Overall the rooms seemed clean and the breakfast was great. It has a great location with plenty of restaurants around.

Date of stay: March 2019
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
Thank eric l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leadership_Cares, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this reviewResponded March 5, 2019

Eric --

It's wonderful that you appreciated our clean rooms and great breakfast, as well as our location, but I am sorry for the Wi-Fi issue you encountered. I will work with our team to ensure we are demonstrating the care and empathy we always should when things don't work properly, and I hope you will allow us to do better for you when your future travels bring you back our way.

Thank you for staying with us!

Warm regards -- Ty O'Steen, General Manager

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Reviewed January 21, 2019 via mobile

After a long 15 hour day of driving, this was a perfect stop! Checkin in was fast and greeted with a smile! Room 404 was clean, had a microwave, small fridge and Keurig. The bed and pillows were very comfortable! Free Breakfast was really good, with plenty of choices! The women who handles the food area was very friendly and made sure everything was in it's place, refilled and hot! Will make this our new stop for future trips!!

Date of stay: January 2019
Trip type: Traveled as a couple
1  Thank LJ0627
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leadership_Cares, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this reviewResponded January 23, 2019

LJ --

We were delighted to host you for the evening after your long 15-hour day of driving! Thank you for giving our Holiday Inn Express a try and for sharing your terrific recommendation. We look forward to providing you with another perfect stop the next time you pass through Valdosta!

All the best -- Ty O'Steen, General Manager

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Reviewed January 15, 2019 via mobile

Hotel lobby and hallways were very nice and well kept. Staff was very friendly. Sadly the room needed a good cleaning. Shower had mold and mildew, rugs needed a good vacuuming, there was a layer of dust in various places, the bed sheets were old and the bed was not comfortable. Too bad because we have stayed at many Holiday Inn Express hotels in the past and were generally pleased. Perhaps our room 322 was just an exception~I don’t know. We did relay our dissatisfaction to the front desk personnel at checkout.

Date of stay: January 2019
Trip type: Traveled as a couple
1  Thank ILtravelovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leadership_Cares, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this reviewResponded January 17, 2019

I am so sorry for the poor experience you had at our hotel, and I am working intently with our housekeeping team to rectify the cleanliness issues you noted.

Thank you for staying with us, and, once more, my deepest apologies.

Genuinely -- Ty O'Steen, General Manager

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