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“Great Hotel - overnighter!!”

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Holiday Inn Express Hotel & Suites Valdosta West - Mall Area
Ranked #14 of 33 Hotels in Valdosta
Certificate of Excellence
Atlanta, Georgia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Hotel - overnighter!!”
Reviewed September 10, 2013

The wife and I needed a good place to stay for our Trip (1 nighter). After looking at the options in Valdosta, we decided on the Holiday Inn Express. Although, the hotel was not the least expensive, we decided to go with the Average price. This decision ended up the best!! The room was very nice, and clean. The bed was comfortable and the breakfast was great. Location was perfect, and the staff was extremely nice!! Great stay for the start of our vacation!!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PadreTimbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilliamsHotelGroup, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this review, September 18, 2013
We appreciate your choice of our Holiday Inn Express from your other options in Valdosta. We are happy that our location and staff made it the right choice.

Enjoy the rest of your vacation!

Sincerely,
Ty O'Steen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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203 reviews from our community

Traveler rating
    109
    61
    23
    5
    5
See reviews for
97
55
4
23
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • Any
English first
Royal Palm Beach
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 11, 2013

We were driving thru late at night and were pleasantly surprised to be able to get a room for the evening. I learned this is the newest of the two Holiday Inns in the area. It looks very new! The lobby, rooms and eating area were spotless and very nice! The room was clean and the beds were very comfortable. Nice bathroom amenities as well. The breakfast was great and even included eggs. I would definitely stay here again. The clerk was very nice as well and gave me a bag with water and a granola bar just for being a Holiday Inn member. Loved it!

Room Tip: We asked for a 1st floor room so it would be easy to roll out suitcases in from the parking space.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank acreageoutbacker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilliamsHotelGroup, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this review, August 13, 2013
Our sincere thanks for your choosing to stay with us at our Holiday Inn Express. We were so happy to have a room for you, and our glad you enjoyed our rooms, our breakfast and our team!

Please stay with us again the next time your travels bring you through Valdosta!

Sincerely,
Ty O'Steen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Griffin, Georgia
Level Contributor
135 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed August 3, 2013

In traveling on business recently I stayed two nights at this hotel and found that the rooms were super nice and the front desk staff could not be more friendly or more helpful. I would recommend this hotel without any hesitation. The breakfast is superb, too; with fresh, flaky biscuits, sausage gravy, and some of the best cinnamon rolls you will find anywhere. I give this hotel my highest recommendation. Stay here--you'll be glad you did.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilliamsHotelGroup, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this review, August 5, 2013
David,

We are very appreciative of your "highest recommendation" and are delighted you enjoyed our hotel, our staff and our breakfast.

We look forward to seeing you again the next time your travels bring you through Valdosta!

Thank you again,
Ty O'Steen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canton, Georgia
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 20, 2013

Very clean, great breakfast, wonderful staff. I took my kids to Wild Adventure, and it ended up storming very bad. The Manager (Julie) approved the front desk associate (Stephanie) to allow me to check out late and not stay a second night, so I could return back home instead of staying in the lousy weather. I will gladly stay at this location in the future. Very appreciative of the flexibility!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CanesGrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilliamsHotelGroup, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this review, July 23, 2013
We are sorry the weather did not cooperate for your vacation, but are glad our hotel and staff made it "worth the stay."

We look forward to seeing you again on your next visit to Valdosta!

Thank you,
Ty O'Steen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bowling Green, Kentucky
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 9, 2013

This hotel was great! The beds were comfortable, the pillows were soft, the rooms were clean and the staff was friendly. The breakfast, which is why my family stays at Holiday Inn Express, was fabulous! There were two employees (Vern was one of them) working together to make sure the buffet never ran out of food. The assortment of breakfast selections were great, eggs, sausage, biscuits & gravy, cinnamon rolls, cereals, coffees, teas, juices, hot chocolate, etc. etc. I would stay at this hotel again in a heartbeat! Can't beat it!

Room Tip: We booked online and saved money versus booking at the hotel directly.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilliamsHotelGroup, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this review, July 16, 2013
Amy,

It really means a lot to us when our guests provide their feedback, and it is wonderful when that feedback is reflective of a great stay. Thank you for staying with us, enjoying our breakfast, and mentioning our staff.

We do hope to see you again soon,
Ty O'Steen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Longwood, Florida
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 7, 2013

Property clean and bright, comfortably furnished and appointed. Staff on site friendly. This was a Sunday evening through Monday morning one-day stay. All was fine until we began our breakfast and checkout in the morning. That's when it became apparent the hallways near the elevators were insufficient in size to accomodate the number of guests moving about when at the same time, multiple hotel housekeeping staff were setting up on both the ground floor and our floor, with their service carts near the elevators, taking up room so badly needed by guests and their luggage. There was way to much congestion with guests & luggage AND housekeeping carts and staff on both floors as we tried to get down to breakfast and then move our luggage down from our room. Management can't control checkout congestion caused by guests but they can prevent the addition of congestion by controlling start times and basic job setup of hotel staff! Housekeeping staff needs to start their mornings later, after the typical 7:30 to 9:00 crunch of checkout - and also cue their service carts AWAY from the elevator areas of the facility. And to make matters worse, the elevators were very slow - causing even more congestion. -- As we felt this was an issue regarding scheduling of staff we chose to deal with our concerns via the Holiday Inn review and concern system rather than lodge a complaint with the front desk-and time was short. We needed to get on the road. Upon our return home we did complete a review of our stay on Holiday Inn's review system. Shortly after completion of that review - we were contacted by a Guest Relations Case Manager who promised a followup by the hotel management staff. We were also advised our review would not be published! We have waited patiently for over one month with no contact by local property management as promised. Due to the lack of followup by Guest Relations and Property Management we have rated Service and Value 1 of 5 possible ratings.

Room Tip: Based on the way elevator areas are congested during normal morning checkout times, require ground-f...
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  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank LouisAnnImage_Photo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilliamsHotelGroup, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this review, July 9, 2013
Howard,

I apologize deeply for your concerns not being addressed. We strive to address every customer comment quickly and are disappointed that we have not done so for you.

I have sent you a personal email to apologize as well and request a personal conversation. Please contact me should that email not make it to you.

Thank you for bringing this to our attention.

Sincerely,
General Manager
(229)249-8900
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flagler County Fl
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 5, 2013

When traveling through Georgia , be sure to spend a night or more at this Holiday Inn Express.
I travel over 14,000 miles a year on business and pleasure and can assure you this Hotel stands out among the best for a pleasant stay, starting with Jamie at the front desk, who was so pleasnat and helpful with local activities and places to have dinner.
The morning complimentary breakfast was made even more enjoyable by Vern, she started our day off with a pleasant Good morning, and kept the serving area spotless. How she keeps up with preparing food and cleaning is remarkable.When checking out Stephanie at the front desk
was so nice. she made us feel appreciated.
In short this Holiday Inn Express is exceptional and sets the example for hospitality.

Room Tip: I believe that all the rooms are quiet. If you face west you may catch a nice sunset and east for a...
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank George H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilliamsHotelGroup, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this review, July 9, 2013
We are very grateful for your review and more than please that you enjoyed your stay and our hospitality. We strive to be exceptional and are glad your experience with our hotel and team met that goal.

Thank you and we hope to see you again soon,
Ty O'Steen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Valdosta West - Mall Area

Property: Holiday Inn Express Hotel & Suites Valdosta West - Mall Area
Address: 1330 N Saint Augustine Rd, I-75 EXIT 18 & HWY 94 at Valdosta Mall, Valdosta, GA 31601-3536
Phone Number:
Location: United States > Georgia > Valdosta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Valdosta
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Valdosta West - Mall Area 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
The Holiday Inn Express & Suites in Valdosta, GA is your home away from home. We invite you to experience the friendliness of our staff and greatness of a fine Valdosta hotel. We are also nearby historic downtown, Valdosta State University(VSU), Rainwater Conference Center, Moody Air Force Base and Valdosta Regional Airport. Close attractions include Wild Adventures, Valdosta Colonial Mall and area Cinemas. You ll find comfort and friendly hospitality at one of the most convenient locations in Valdosta. The new Holiday Inn Express & Suites Valdosta Colonial Mall are waiting for you. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Valdosta West - Mall Area
Holiday Inn Express Valdosta

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