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Reviews (245)
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All reviewshi expressoutdoor pool and spawould stay here againroom was cleangreat hotelroad tripstaff was very friendlyoutback steakhousefree breakfasteggsfront desk stafflots of restaurantshot breakfastsausage gravythe breakfast areaone night stayroad noise
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Reviewed August 11, 2013

We were driving thru late at night and were pleasantly surprised to be able to get a room for the evening. I learned this is the newest of the two Holiday Inns in the area. It looks very new! The lobby, rooms and eating area were spotless and very nice! The room was clean and the beds were very comfortable. Nice bathroom amenities as well. The breakfast was great and even included eggs. I would definitely stay here again. The clerk was very nice as well and gave me a bag with water and a granola bar just for being a Holiday Inn member. Loved it!

Room Tip: We asked for a 1st floor room so it would be easy to roll out suitcases in from the parking space.
  • Stayed: August 2013, traveled with family
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Thank acreageoutbacker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilliamsHotelGroup, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this reviewResponded August 13, 2013

Our sincere thanks for your choosing to stay with us at our Holiday Inn Express. We were so happy to have a room for you, and our glad you enjoyed our rooms, our breakfast and our team!

Please stay with us again the next time your travels bring you through Valdosta!

Sincerely,
Ty O'Steen
General Manager

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Reviewed August 3, 2013

In traveling on business recently I stayed two nights at this hotel and found that the rooms were super nice and the front desk staff could not be more friendly or more helpful. I would recommend this hotel without any hesitation. The breakfast is superb, too; with fresh, flaky biscuits, sausage gravy, and some of the best cinnamon rolls you will find anywhere. I give this hotel my highest recommendation. Stay here--you'll be glad you did.

  • Stayed: July 2013, traveled on business
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Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilliamsHotelGroup, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this reviewResponded August 5, 2013

David,

We are very appreciative of your "highest recommendation" and are delighted you enjoyed our hotel, our staff and our breakfast.

We look forward to seeing you again the next time your travels bring you through Valdosta!

Thank you again,
Ty O'Steen
General Manager

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Reviewed July 20, 2013

Very clean, great breakfast, wonderful staff. I took my kids to Wild Adventure, and it ended up storming very bad. The Manager (Julie) approved the front desk associate (Stephanie) to allow me to check out late and not stay a second night, so I could return back home instead of staying in the lousy weather. I will gladly stay at this location in the future. Very appreciative of the flexibility!

  • Stayed: July 2013, traveled with family
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Thank CanesGrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilliamsHotelGroup, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this reviewResponded July 23, 2013

We are sorry the weather did not cooperate for your vacation, but are glad our hotel and staff made it "worth the stay."

We look forward to seeing you again on your next visit to Valdosta!

Thank you,
Ty O'Steen
General Manager

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Reviewed July 9, 2013

This hotel was great! The beds were comfortable, the pillows were soft, the rooms were clean and the staff was friendly. The breakfast, which is why my family stays at Holiday Inn Express, was fabulous! There were two employees (Vern was one of them) working together to make sure the buffet never ran out of food. The assortment of breakfast selections were great, eggs, sausage, biscuits & gravy, cinnamon rolls, cereals, coffees, teas, juices, hot chocolate, etc. etc. I would stay at this hotel again in a heartbeat! Can't beat it!

Room Tip: We booked online and saved money versus booking at the hotel directly.
  • Stayed: July 2013, traveled with family
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Thank Amy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilliamsHotelGroup, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this reviewResponded July 16, 2013

Amy,

It really means a lot to us when our guests provide their feedback, and it is wonderful when that feedback is reflective of a great stay. Thank you for staying with us, enjoying our breakfast, and mentioning our staff.

We do hope to see you again soon,
Ty O'Steen
General Manager

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Reviewed July 7, 2013

Property clean and bright, comfortably furnished and appointed. Staff on site friendly. This was a Sunday evening through Monday morning one-day stay. All was fine until we began our breakfast and checkout in the morning. That's when it became apparent the hallways near the elevators were insufficient in size to accomodate the number of guests moving about when at the same time, multiple hotel housekeeping staff were setting up on both the ground floor and our floor, with their service carts near the elevators, taking up room so badly needed by guests and their luggage. There was way to much congestion with guests & luggage AND housekeeping carts and staff on both floors as we tried to get down to breakfast and then move our luggage down from our room. Management can't control checkout congestion caused by guests but they can prevent the addition of congestion by controlling start times and basic job setup of hotel staff! Housekeeping staff needs to start their mornings later, after the typical 7:30 to 9:00 crunch of checkout - and also cue their service carts AWAY from the elevator areas of the facility. And to make matters worse, the elevators were very slow - causing even more congestion. -- As we felt this was an issue regarding scheduling of staff we chose to deal with our concerns via the Holiday Inn review and concern system rather than lodge a complaint with the front desk-and time was short. We needed to get on the road. Upon our return home we did complete a review of our stay on Holiday Inn's review system. Shortly after completion of that review - we were contacted by a Guest Relations Case Manager who promised a followup by the hotel management staff. We were also advised our review would not be published! We have waited patiently for over one month with no contact by local property management as promised. Due to the lack of followup by Guest Relations and Property Management we have rated Service and Value 1 of 5 possible ratings.

Room Tip: Based on the way elevator areas are congested during normal morning checkout times, require ground-floor room near an exit door so as to not need to move past the elevator areas with your luggage.
  • Stayed: May 2013, traveled with friends
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Thank LouisAnnImage_Photo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilliamsHotelGroup, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this reviewResponded July 9, 2013

Howard,

I apologize deeply for your concerns not being addressed. We strive to address every customer comment quickly and are disappointed that we have not done so for you.

I have sent you a personal email to apologize as well and request a personal conversation. Please contact me should that email not make it to you.

Thank you for bringing this to our attention.

Sincerely,
General Manager
(229)249-8900

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