Property clean and bright, comfortably furnished and appointed. Staff on site friendly. This was a Sunday evening through Monday morning one-day stay. All was fine until we began our breakfast and checkout in the morning. That's when it became apparent the hallways near the elevators were insufficient in size to accomodate the number of guests moving about when at the same time, multiple hotel housekeeping staff were setting up on both the ground floor and our floor, with their service carts near the elevators, taking up room so badly needed by guests and their luggage. There was way to much congestion with guests & luggage AND housekeeping carts and staff on both floors as we tried to get down to breakfast and then move our luggage down from our room. Management can't control checkout congestion caused by guests but they can prevent the addition of congestion by controlling start times and basic job setup of hotel staff! Housekeeping staff needs to start their mornings later, after the typical 7:30 to 9:00 crunch of checkout - and also cue their service carts AWAY from the elevator areas of the facility. And to make matters worse, the elevators were very slow - causing even more congestion. -- As we felt this was an issue regarding scheduling of staff we chose to deal with our concerns via the Holiday Inn review and concern system rather than lodge a complaint with the front desk-and time was short. We needed to get on the road. Upon our return home we did complete a review of our stay on Holiday Inn's review system. Shortly after completion of that review - we were contacted by a Guest Relations Case Manager who promised a followup by the hotel management staff. We were also advised our review would not be published! We have waited patiently for over one month with no contact by local property management as promised. Due to the lack of followup by Guest Relations and Property Management we have rated Service and Value 1 of 5 possible ratings.
- Official Description (provided by the hotel):
- The Holiday Inn Express & Suites in Valdosta, GA is your home away from home. We invite you to experience the friendliness of our staff and greatness of a fine Valdosta hotel. We are also nearby historic downtown, Valdosta State University(VSU), Rainwater Conference Center, Moody Air Force Base and Valdosta Regional Airport. Close attractions include Wild Adventures, Valdosta Colonial Mall and area Cinemas. You ll find comfort and friendly hospitality at one of the most convenient locations in Valdosta. The new Holiday Inn Express & Suites Valdosta Colonial Mall are waiting for you. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Valdosta West - Mall Area
- Holiday Inn Express Valdosta