This was our third time staying at this hotel on our summer vacation. The rooms aren't spectacular but have always been reasonably comfortable and the staff has been friendly. However, this time before our arrival my credit card was charged for the entire amount before my arrival. I always check my balance before I make a major purchase so when we arrived at 4:45 I was upset because for at least fifteen minutes I thought that almost $600 had been charged to my card by someone without my permission. It turns out that this is a rather unclear hotel policy. I have a problem with this since I expect to be in control of my money at all times. I was angry and went upstairs to complain and then removed myself from the hotel office because I was really mad. Other family members took care of the matter. The young ladies working at the front desk were fairly reasonable but the co-owner (who has recently taken over management) was there and rather than helping spent the entire time justifying herself and her rights to charge the full amount whenever she wanted. She then said that we could leave if we wanted and she wouldn't charge me. We decided to stay for two reasons, first, she had already charged the entire amount and I really didn't trust her to take the charge off, second, my seven year old was heartbroken at the idea of us leaving.
I paid a rate of $170 a night and later when I went to the beach I found a couple who had been offered a rate of $130 a night for the same room type by this owner. The room smelled smokey and the wifi worked but sometimes was very slow whereas last year it hadn't worked at all. To use the wifi you have to call down to the office and get a login and password. I don't know why they don't give you this information at check-in, especially if you mention that you need to use it.
We rented beach chairs and an umbrella two of the days were were there and paid in cash. We requested a receipt and the girl looked annoyed when asked for it, but we are thankful we insisted!
We checked out at about 4 or 5 pm the day before our departure because one of us was feeling sick. They charged us for only two of the nights of our stay and also charged us for the beach chair and umbrella rental. When we went back to point out that the third night had not been charged and that the other stuff had been paid in cash they were in the process of sending us an e-mail saying that they had forgotten to charge us for the third night. After about twenty minutes of trying to straighten out the situation and get the bill correct they had managed to run nearly $1500 in charges on my credit card when the bill should have been approximately $575.00. The charges are still sitting there as pending transactions and I am hoping that I will not actually have to go through the process of disputing charges. The only high point in all of this was that the manager did eventally give a corrected bill done in her handwriting with her signature. I wouldn't stay again if it were free. This headache wasn't worth it.
- Official Description (provided by the hotel):
- Only oceanfront hotel on Tybee Island. Direct beach access with oceanfront pool sundeck and game room. Free continental breakfast and WIFI. Voted best place to stay 7 years in a row. Beautifully re-modeled rooms and a heated and cooled pool depending on the weather. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, Hotels.com, Hotwire and getaroom.com so you can book your Desoto Beach Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Desoto Beach Tybee Island
- Hotel Desoto Beach